Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam
Luthfi, Andi
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Physics Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Job Rotation, Leadership, and Career Development on Employee Performance Sihombing, Anggi Hartaty; Ngaliman, Ngaliman; Luthfi, Andi
Zona Manajerial: Program Studi Manajemen (S1) Vol 12 No 1 (2022): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Immigration Office Class I Special TPI Batam. This Vertical Agency is a Technical Implementation Unit in Batam City under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia, the Immigration Office Class I Special for TPI Batam provides services to the community. The Immigration Office Class I Special TPI Batam provides services to the community with a very significant number of services and community participation every day, such as services in the issuance of immigration travel documents, immigration checks as well as immigration supervision and action. To realize these services, several efforts were made to improve the quality of the performance of the Immigration Office Class I Special TPI Batam employees. The purpose of this study was to determine the effect of job rotation, leadership and career development on the performance of the Immigration Office Special Class I TPI Batam, either partially or simultaneously. The research method used is quantitative and qualitative methods based on primary in the form of questionnaires and secondary data from agencies. The number of samples in this study were 170 respondents who were employees of the Class I immigration office specifically for TPI Batam. The data analysis technique was carried out by multiple linear regression analysis with the help of SPSS statistical tools. The results of the study found that internal rotation had a partially insignificant effect on employee performance. Career development partially significant effect on employee performance. Leadership partially significant effect on employee performance. Internal rotation, career development and leadership simultaneously have a significant effect on performance.
The Influence of Service Quality Based on the Servqual Theory on Community Satisfaction at the Patam Lestari Urban Village Office, Batam City Ridho, Muhammad; Luthfi, Andi; Raymond, Raymond
Zona Manajerial: Program Studi Manajemen (S1) Vol 15 No 3 (2025): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v15i3.2082

Abstract

public service quality is a key factor in achieving community satisfaction. This research is to examine the impact of service quality on community satisfaction at the Patam Lestari village office in Batam City, using the servqual theory, which encompasses five Dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The study used a quantitative technique using a survey design. The population included community members using public services at the Patam Lestari village office, with a sample of 99 respondents determined by the Slovin formula, with a 10% margin of error and selected via purposive sampling. Data were collected using a standardised questionnaire and analysed using multiple linear regression with SPSS version 19.0. The results demonstrate that all five dimensions of service quality exert both simultaneous and partial positive and substantial impacts on community satisfaction. The findings indicate that improving the quality of public services across all SERVQUAL characteristics may substantially increase community satisfaction. Consequently, government offices are urged to prioritise the ongoing enhancement of service quality to foster increased public trust and satisfaction.
Co-Authors Muhammad Ridho Ngaliman, Ngaliman Raymond Raymond Sihombing, Anggi Hartaty