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All Journal Syari'ah Economics Khidmat
Lestari, Vina Resti
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Influence of Service Quality and "BSI Mobile Features" on Students Customer Satisfaction Lestari, Vina Resti; Mujib, Haqibul; Aristhantia, Isti Tresna; Ahmadi, Riki
Syari'ah Economics Vol 7 No 1 (2023): Islamic Economic Studies
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Darussalam (UID) | Islamic University of Darussalam, Ciamis, Jawa Barat, INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36667/se.v7i1.1973

Abstract

This study aims to investigate the effect of BI mobile service quality and BSI mobile features on customer satisfaction among IAID Ciamis students using correlational quantitative research methods. The results showed that partially, service quality has a positive and significant effect on customer satisfaction (significance 0.017 <0.05, tcount> ttable (2.440> 1.989), and a positive regression coefficient of 0.271). BSI Mobile features also have a positive and significant effect on customer satisfaction (significance 0.000 <0.05, tcount> ttable (3.790> 1.989), and a positive regression coefficient of 0.981). At the same time, service quality and BSI Mobile features have a positive and significant effect on customer satisfaction (fhitung 40.463 > ftabel 3.09 and significance 0.000 <0.05). This study provides information about the relationship between variables, not about the causality between these variables.
Strategi Peningkatan Pelayanan Pengujian Kendaraan Bermotor Dalam Upaya Meningkatkan Pendapatan Asli Daerah Pada Dinas Perhubungan Kabupaten Ciamis Mubarrok, Dede Husni; Mahara, Mualif Ibnu; Amin, Tsalis Rahman; Lestari, Vina Resti; Mubarok, Zaki; Nurliani, Rika
Khidmat Vol 2 No 2 (2022): Khidmat
Publisher : Lembaga Pengabdian kepada Masyarakat (LPkM) Universitas Islam Darussalam (UID) | Islamic University of Darussalam Ciamis-Jawa Barat

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Abstract

This article on community service seeks to investigate the service method employed by the Motor Vehicle Testing UPTD of the Ciamis Transportation Service to enhance local revenue by means of levies on motor vehicle testing. The Motor Vehicle Testing Levy is a primary source of revenue for Ciamis Regency. This tax plays a significant role in contributing to the Original Regional Income of Ciamis Regency. The administration of the Motor Vehicle Testing Levy is overseen by the Ciamis Regency Transportation Service. This study employs descriptive research methodologies with a qualitative approach. Explore research methodologies involving the utilization of observation, interviews, and document analysis for data collection. Following the provision of help and service, there are 9 ways that can be employed to enhance the local revenue at the Ciamis Regency Transportation Service.
Co-Authors Ahmadi, Riki Amin, Tsalis Rahman Aristhantia, Isti Tresna Haqibul Mujib Mahara, Mualif Ibnu Mubarrok, Dede Husni Nurliani, Rika Zaki Mubarok, Zaki