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All Journal Syari'ah Economics Khidmat
Ahmadi, Riki
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Influence of Service Quality and "BSI Mobile Features" on Students Customer Satisfaction Lestari, Vina Resti; Mujib, Haqibul; Aristhantia, Isti Tresna; Ahmadi, Riki
Syari'ah Economics Vol 7 No 1 (2023): Islamic Economic Studies
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Darussalam (UID) | Islamic University of Darussalam, Ciamis, Jawa Barat, INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36667/se.v7i1.1973

Abstract

This study aims to investigate the effect of BI mobile service quality and BSI mobile features on customer satisfaction among IAID Ciamis students using correlational quantitative research methods. The results showed that partially, service quality has a positive and significant effect on customer satisfaction (significance 0.017 <0.05, tcount> ttable (2.440> 1.989), and a positive regression coefficient of 0.271). BSI Mobile features also have a positive and significant effect on customer satisfaction (significance 0.000 <0.05, tcount> ttable (3.790> 1.989), and a positive regression coefficient of 0.981). At the same time, service quality and BSI Mobile features have a positive and significant effect on customer satisfaction (fhitung 40.463 > ftabel 3.09 and significance 0.000 <0.05). This study provides information about the relationship between variables, not about the causality between these variables.
Transparency of the Distribution of Santana BUMDes Funds in Rajadatu Village, Cineam District, Tasikmalaya Regency in the Perspective of Sharia Financial Management Aristhantia, Isti Tresna; Hardjanto, Tio Dwi; Prihandayani, Riska Dwi; Mujib, Haqibul; Nabila, Wildan; Ahmadi, Riki
Khidmat Vol 4 No 1 (2024): Khidmat
Publisher : Lembaga Pengabdian kepada Masyarakat (LPkM) Universitas Islam Darussalam (UID) | Islamic University of Darussalam Ciamis-Jawa Barat

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Abstract

An examination of Sharia Financial Management is crucial for educating individuals about the need of transparency in reporting and distributing funds from Village-Owned Enterprises in Rajadatu Village, Cineam District, Tasikmalaya Regency. The research methodology employed is descriptive qualitative field research, utilizing primary data sources. The findings from the Economic Seminar Activity Program conducted on August 26, 2023, indicate that BUMDes Santana has distributed monies to Rajadatu Village Owned Enterprises in a transparent manner. BUMDes Santana faced fluctuations in community engagement, leading to the failure of planned initiatives by the village government. Additionally, there was a shortage of personnel resources, particularly individuals with IT proficiency or managerial experience. It is advisable for the management to require all administrators and business actors to create written regulations, such as a structured framework that outlines the implementation of Islamic principles, specifically the principles of honesty, justice, and balance. These principles should be applied in accordance with the established rules, and any violations should be met with appropriate sanctions. Ensure the BUMDes structure is properly managed by utilizing the available human resources in line with their expertise, and implement the applicable management regulations.
Co-Authors Aristhantia, Isti Tresna Haqibul Mujib Hardjanto, Tio Dwi Lestari, Vina Resti Nabila, Wildan Prihandayani, Riska Dwi