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ANALISIS KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI DESA SINDANGSARI KECAMATAN CISOMPET KABUPATEN GARUT Purnawan, Ade; Karmila, Mila; Nurbudiwati; Sutiana, Jajang
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 10 No. 3 (2024): 2024 Maret
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v10i3.192

Abstract

The village government's lack of socialization regarding the population administration process to the community and suboptimal infrastructure can disrupt the quality of services. The aim of this research is to determine the quality of administrative services as well as supporting and inhibiting factors at the Sindangsari Village Office, Cisompet District, Garut Regency. The research method used is qualitative research, data collection techniques: observation, interviews and documentation. The research results show that the quality of Service Quality from the aspects: 1. Tangible with indicators of employee appearance and comfort of the place where Service Quality is carried out and the interview results obtained have not run optimally, dimension 2. Reliability with indicators of employee accuracy and employee ability and interview results it was found that this had been implemented well, 3. Responsiveness with indicators Responding to every service user and employee providing Service Quality quickly and from the interview results obtained this had been implemented well 4. Assurance with indicators Officers provided guarantees on time and officers provided cost guarantees and the results of the interviews obtained have been implemented well. 5. Emphaty with the indicator Prioritizing the interests of service users and employees serving non-discriminatorily and this has not been implemented well. Inhibiting factors still have negative perceptions from the community regarding service quality, supporting factors include namely so that employees can provide better service quality with the enthusiasm of each employee. From the research results obtained in the field, it is in accordance with what was stated by the informants to find out the analysis of the quality of Population Administration Services in Sindangsari Village, Cisompet District, Garut Regency using 5 variables as reference material and these five variables have been implemented quite well in Sindangsari Village, Cisompet District. Garut Regency.
Implementasi Modal Sosial Dan Tata Kelola Desa Wisata Terhadap Peningkatan Pendapatan Masyarakat Kabupaten Garut Hanifah, Hani Siti; Anggraeni, Windi Ariesti; Nurbudiwati; Purnawan, Rd Ade
JRAK (Jurnal Riset Akuntansi dan Bisnis) Vol. 10 No. 2 (2024): JRAK Jurnal Riset Akuntansi dan Bisnis Juli 2024
Publisher : LPPM POLITEKNIK LP3I BANDUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/jrak.v10i2.1950

Abstract

Tourism is believed to be an economic activity that drives the regional economy in an effort to improve community welfare through sustainable tourism development with natural and human aspects over a long period of time through a sustainable tourism agenda with elements of building, managing related to the environment, economy, social, nature and culture. The concept of tourism refers to community empowerment (community-based tourism) with the community acting as the determinant of development (Tamrin et al., 2021), including through Desa Wisata. The local wisdom Tourism Village program is part of sustainable tourism development with a rural concept with aspects of customs, socio-culture, traditional architecture, daily life, and integrated village spatial structure supported by social capital to encourage the formation of social relations and become energy for the implementation of social networks for marketing. The urgency of this research is to develop social capital in the community as the driving force for various social actions and cooperation networks as the glue that glues a community together in social rules, culture, belonging and mutual support, to achieve goals that are still low in the community. Meanwhile, the governance of the Tourism Village is still not optimal, because it does not know the proper management of tourism potential that can increase local community income. The purpose of the study was to determine the implementation of social capital and tourism village governance to increase community income in Garut Regency 2024. This quantitative research uses primary data obtained from respondents spread across 5 Tourism Villages in Garut Regency with multiple linear regression analysis techniques through SPSS software. This research is expected to be an input for regional policies and stakeholders in Garut Regency.