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All Journal Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara
Ola, Yosefina Ese
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Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Kualitas Pelayanan Penanganan Stunting di Puskesmas Waiwerang Kecamatan Adonara Timur Kabupaten Flores Timur Ola, Yosefina Ese; Niga, Jacoba D.; Pah, Theny I. B. Kurniati
Jurnal Publik Vol. 18 No. 01 (2024): Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara
Publisher : Program Pasca Sarjana Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52434/jp.v18i01.299

Abstract

Pada saat ini, Indonesia sedang dihadapi dengan berbagai permasalahan dibidang kesehatan, salah satunya adalah permasalahan gizi (stunting). Stunting ditandai dengan panjang atau tinggi badan anak berada di bawah standar yang ditetapkan oleh menteri penyelenggara urusan pemerintahan di bidang kesehatan. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan penanganan stunting dan faktor- faktor yang menjadi penyebab stunting di Puskesmas Waiwerang Kecamatan Adonara Timur. Penelitian ini membahas 5 indikator yaitu bukti langsung (tangibless), kehandalan (reliability), daya tanggap (responsiveness), jaminanan (assurance), kepedulian (emphaty). Teknik pengumpulan data dilakukan dengan observasi, wawancara, dan studi dokumentasi serta menggunakan teknik triangulasi dalam menganalisis data. Hasil penelitian menunjukkan bahwa penyebab rendahnya kualitas pelayanan penanganan stunting disebabkan indikator yang belum berjalan sesuai dengan standar pelayanan yaitu Dimensi Bukti fisik (tangibles) karena fasilitas fisik posyandu yang terbatas dan tidak semua posyandu mempunyai alat antopometri Kit. Selain itu Dimensi kehandalan (reliability) karena tidak adanya penanganan khusus dari bidan ketika anak mengalami demam atau panas sebagai efek samping dari pemberian vaksinsi dan alat antropometri Kit yang kadang-kadang eror sehingga keakuratan hasil pengukuran diragukan. Selain itu, dimensi jaminan (assurance) karena tidak ada pemantauan rutin oleh petugas terhadap pemberian PMT berdasarkan SOP.
Kualitas Pelayanan Penanganan Stunting di Puskesmas Waiwerang Kecamatan Adonara Timur Kabupaten Flores Timur Ola, Yosefina Ese; Niga, Jacoba D.; Pah, Theny I. B. Kurniati
Jurnal Publik Vol. 18 No. 01 (2024): Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara
Publisher : Program Pasca Sarjana Universitas Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52434/jp.v18i01.299

Abstract

Currently, Indonesia is facing various problems in the health sector, one of which is the problem of nutrition (stunting). Stunting is characterized by the child's length or height being below the standards set by the minister administering government affairs in the health sector.This research aims to analyze the quality of stunting treatment services and the factors that cause stunting at the Waiwerang Community Health Center, East Adonara District. This research discusses 5 indicators, namely direct evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance, concern (emphaty). Data collection techniques were carried out using observation, interviews and documentation studies and using triangulation techniques in analyzing the data. The results of the research show that the cause of the low quality of services for handling stunting is due to indicators that do not comply with service standards, namely the dimensions of physical evidence because the physical facilities of posyandu are limited and not all posyandu have anthropometric kits. Apart from that, the reliability dimension is due to the absence of special treatment from midwives when children experience fever or heat as a side effect of vaccination and the anthropometric kit which sometimes has error so that the accuracy of the measurement results is doubtful.
Co-Authors Niga, Jacoba D. Pah, Theny I. B. Kurniati