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All Journal JURNAL CENDEKIA HUKUM Jurnal Ilmu Sosial, Humaniora dan Seni
Rafasya, Raudhatul
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Arts Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Perlindungan Hukum Terhadap Konsumen Atas Pencurian Data Pribadi dalam Transaksi Elektronik Rafasya, Raudhatul; Citra, Helfira; Fauzi, Engrina
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 2 No. 2 (2023): September - Oktober
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v2i2.1251

Abstract

Banyaknya terdapat pencurian data pribadi dalam melakukan transaksi elektronik. Hal ini disebakan karena kurangnya keamanan dari aplikasi E-commerce yang menggunakan data pribadi sebagai syarat pembuatan akun dari aplikasi tersebut Namun, semakin banyaknya kejahatan pencurian alamat pribadi yang dilaksanakan dari orang yang tidak diberi izin untuk mengakses alamat pemakai dan keamanan dari sebuah platform (aplikasi) yang kurang kuat. Oleh karena itu banyak dari para konsumen pengguna E-commerce yang menjadi korban dari kejahatan pecurian data ini. Akibat dari kejahatan ini, para konsumen pengguna aplikasi E-commerce ini mengalami kerugian terhadap tindakan pencurian tersebut. Penelitian ini meggunakan metode yuridis normatif. Dan sifat penelitian mengacu pada penelitian kualitatif-deskriptif. Jenis penelitian kualitatif-deskriptif ini dipilih karena lebih tepat untuk menjelaskan tentang bentuk perlindungan hukum terhadap konsumen dan pertanggungjawaban E-commerce atas pencurian data pribadi. Kesimpulan yang dapat penulis simpulkan adalah bentuk pertahanan hukum terhadap konsumen yang mengalami pemberatan adalah dengan bentuk pertahanan hukum preventif dan represif. Dan pertanggungjawaban E-commerce terhadap konsumen dapat dilakukan dengan cara litigasi yang fungsi dan kewenangannya meliputi menangani dan menyelesaikan perselisihan konsumen melalui jalur hukum.
JURIDICAL REVIEW OF CUSTOMER SATISFACTION LINKED TO CONSUMER PROTECTION LAW IN PHARMACY MANAGEMENT Citra, Helfira; Wahyuni, Sry; Rafasya, Raudhatul
JCH (Jurnal Cendekia Hukum) Vol 9, No 1 (2023): JCH (JURNAL CENDEKIA HUKUM)
Publisher : LPPM STIH Putri Maharaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33760/jch.v9i1.813

Abstract

Service quality is an essential factor that can provide satisfaction for customers. Nowadays, humans start by filling current interests into fundamental human interests. The form of interest is the interest in health services (pharmaceuticals). Health is one of the necessities of life, and as is often said, health is essential to support daily life, and health is indeed expensive. When you are sick, your everyday life is affected, and you may not be able to walk well. People realise that health is essential because they cannot live decent lives if their health needs are unmet. Referring to Consumer Protection Law No. 8 of 1999, consumers have several rights, including comfort, security and safety in consuming products and services and choosing them according to the exchange rate and conditions according to the agreement. This research aims to develop a consensus between pharmacy managers and suppliers regarding customer satisfaction. In this research, we will use a sociological (empirical) legal approach, namely examining legal guidelines from the point of view of their application. Meanwhile, the research category carried out in this research is analytical descriptive. This research obtains a complete description of the forms of agreements or agreements between pharmacy managers and suppliers to achieve consumer protection; this consumer protection is based on benefits, justice, balance, consumer security and safety, and legal certainty. In this case, the form of agreement in this paper is using an obligatory agreement, namely a consensual agreement contained in Book 3 of the Civil Code, and a consensual agreement, namely an agreement that is binding after both parties have reached an agreement.
Co-Authors Citra, Helfira Fauzi, Engrina Helfira Citra SRY WAHYUNI, SRY