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All Journal Transformasi: Journal of Economics and Business Management Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset
Dinnova Ryo Kristanto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kecerdasan Intelektual, Budaya Organisasi dan Komunikasi Organisasi Terhadap Kinerja Pegawai Dinas Kependudukan dan Pencatatan Sipil Kota Surakarta Dinnova Ryo Kristanto; Agus Suyatno; Esti Dwi Rahmawati
Transformasi: Journal of Economics and Business Management Vol. 3 No. 3 (2024): September : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i3.1955

Abstract

Human Resource Management (HRM) is a crucial aspect of organizational management that focuses on managing individuals as valuable assets to the company. One significant area of HRM is job satisfaction, which is a complex emotional reaction to one's job. High job satisfaction can enhance employee performance, as satisfied employees tend to be more enthusiastic and productive. Employee performance, which includes abilities, skills, and work outcomes, can be influenced by intellectual intelligence, organizational culture, and organizational communication. Intellectual intelligence (IQ) plays a role in employees' effectiveness at work and contributes to organizational success. Effective organizational communication strengthens an inclusive culture and supports collaboration, while organizational culture serves as an identity and impacts employee performance. This study aims to analyze the effects of intellectual intelligence, organizational culture, and organizational communication on employee performance through job satisfaction as an intervening variable at the Surakarta City Population and Civil Registration Office. The research is expected to provide insights into how these factors influence employee performance and offer recommendations for enhancing satisfaction and performance within the government organization.
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen KAI Di Solo Raya Dinnova Ryo Kristanto; Rayhan Gunaningrat
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 2 No. 2 (2024): Maret : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v1i2.660

Abstract

PT Kereta Api Indonesia (KAI) is a company that monopolizes unrivaled rail transport services, but on Java Island it is vulnerable to competitors in other transport services sectors in the world. The purpose of this study was to find out whether the influence of price and quality of service on the satisfaction of railway consumers in the city of Solo Raya. Sampling technique using quota sampling and random sampling techniques with respondent criteria is consumer satisfaction in using railway services, which is 51 respondents. Data collection is done using questionnaires distributed online or electronically using Google Form support. The results of the study showed that the influence of price and quality of service has a significant influence on consumer satisfaction.
Co-Authors Agus Suyatno Esti Dwi Rahmawati Rayhan Gunaningrat