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All Journal International Journal of Supply Chain Management
Jordan, Yeno Wora Lee
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Implementing A Scorecard Scale in a Service Company: Case of a Moroccan Service Company Farissi, Aicha; Jordan, Yeno Wora Lee
International Journal of Supply Chain Management Vol 13, No 1 (2024): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v13i1.6224

Abstract

This article focuses on the implementation of a Balanced Scorecard in a service company, examining its potential impact on performance improvement. Delving into the theoretical foundations of business performance management and the Balanced Scorecard, the first part of the work provides a comprehensive understanding of its implementation approach. The practical section offers insights into the company's situation through a post- implementation SWOT analysis, shedding light on the tangible outcomes of adopting a Prospective Dashboard. This exploration contributes valuable perspectives to the ongoing discourse on management practices in the face of dynamic global challenges.
Co-Authors Farissi, Aicha