Article Per Year (5 Year)
p-Index From 2021 - 2026
0.659
P-Index
This Author published in this journals
All Journal Jurnal Manajemen dan Perbankan (JUMPA) Jurnal Ilmiah Multidisiplin Ilmu Jurnal Administrasi Bisnis
Kevin Ewaldo
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Telaah Kualitas Pelayanan PT Triloka Griya Bowling Terhadap Kepuasan Pelanggan Gitta Vania Naulibasa; Dinda Erika Yunishari; Kevin Ewaldo
Jurnal Manajemen dan Perbankan (JUMPA) Vol 10 No 3 (2023): Jurnal Manajemen dan Perbankan (JUMPA)
Publisher : Sekolah Tinggi Ilmu Ekonomi Y.A.I - Jakarta - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55963/jumpa.v10i3.575

Abstract

Penggunaan teknologi membantu perkembangan dan kemajuan industri di dunia. Pemanfaatan teknologi dapat digunakan untuk mengetahui respons pelanggan/konsumen terhadap kualitas pelayanan di suatu perusahaan. Hal ini dapat berguna sebagai dasar dan acuan dalam melakukan pengembangan dan inovasi suatu perusahaan. Tujuan dalam penelitian ini adalah mengetahui kepuasan konsumen terhadap atribut pelayanan yang diberikan oleh PT Triloka Griya Bowling. Dalam penelitian ini metode yang digunakan adalah metode kuantitatif. Sampel yang digunakan dalam penelitian ini berjumlah 60 responden yang ditentukan menggunakan metode slovin. Metode pemilihan sampel dalam penelitian ini menggunakan teknik purposive sampling dengan menentukan kriteria khusus bagi responden. Hasil analisis penelitian menunjukkan bahwa adanya pengaruh yang signifikan pada variabel reliability dan responsiveness. Kedua variabel ini merupakan dimensi yang menjadi indikator dalam kualitas pelayanan suatu perusahaan. Selain itu, secara simultan seluruh variabel independen memiliki pengaruh yang signifikan terhadap variabel dependen. Berdasarkan hasil ini maka terdapat beberapa saran yang dapat dilakukan oleh perusahaan, seperti meningkatkan kapasitas pegawai dan melakukan pelatihan untuk membentuk sikap yang lebih baik terhadap pelanggan. Upaya ini diharapkan dapat meningkatkan kepuasan pelanggan yang datang ke perusahaan tersebut.
KAJIAN DAMPAK PEMINDAHAN IBU KOTA JAKARTA KE IBU KOTA NUSANTARA (IKN) DI KALIMANTAN TIMUR MENGGUNAKAN PENDEKATAN DPSIR Dai Robby; Rakhmat Syukur Laia; Kevin Ewaldo
Jurnal Ilmiah Multidisiplin Ilmu Vol. 1 No. 5 (2024): Oktober : Jurnal Ilmiah Multidisiplin Ilmu (JIMI)
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/jrf5ae33

Abstract

The relocation of the capital city from Jakarta to Nusantara (IKN) in East Kalimantan is a strategic move taken by the Indonesian government to address various issues faced by Jakarta, such as overpopulation, environmental challenges, and uneven development. This study employs the DPSIR (Driving Force-Pressure-State-Impact-Response) framework to analyze the driving forces, pressures, conditions, impacts, and responses related to the IKN relocation. The analysis reveals that government policy, high urbanization, and environmental problems in Jakarta are the main driving factors. Meanwhile, pressures related to land acquisition and agrarian conflicts in East Kalimantan present significant challenges. The study also finds that the impacts of this relocation have the potential to disadvantage indigenous communities, necessitating a human-centered and participatory policy response. By understanding these dynamics, it is hoped that the IKN relocation can be carried out more effectively and sustainably.
Digital Service Innovation in Enhancing Customer Satisfaction: An Analysis of Service and Product Quality in the Banking Industry Kevin Ewaldo; Prastyo, Agung; Marselinus; Aira Putri E D
Jurnal Administrasi Bisnis Vol. 2 No. 1 (2025): April
Publisher : Fakultas Ilmu Administrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of service quality and product quality on customer satisfaction through digital service innovation at BNI Agen46 Menteng Main Branch and to propose strategic recommendations for developing digital services that enhance customer satisfaction and loyalty. A quantitative approach was applied using a survey method with a five-point Likert scale questionnaire. The collected data were analyzed using multiple linear regression to examine the relationships among variables, supported by validity, reliability, and classical assumption tests to ensure the robustness of the findings. The results indicate that both service quality and product quality have a positive and significant impact on customer satisfaction. These findings highlight that improving service and product quality is crucial for strengthening customer loyalty and fostering sustainable long-term relationships. Furthermore, based on SWOT and TOWS analyses, this study proposes strategic recommendations that leverage internal strengths and external opportunities, such as optimizing brand reputation, fostering collaboration with fintech companies, and enhancing digital service features to be more responsive to customer needs.
Co-Authors Agung Prastyo, Agung Aira Putri E D Dai Robby Dinda Erika Yunishari Gitta Vania Naulibasa Marselinus Rakhmat Syukur Laia