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All Journal Jurnal Ilmiah Universitas Batanghari Jambi JURNAL PENDIDIKAN TAMBUSAI
Layli, Rayhan
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Pengaruh Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Rawat Inap di Rumah Sakit: Literature Review Layli, Rayhan
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v6i2.4153

Abstract

Mutu pelayanan kesehatan merupakan pelayanan kesehatan yang dapat memuaskan setiap pemakai jasa pelayanan kesehatan yang sinkron dengan taraf kepuasan rata-rata penduduk serta penyelenggaraannya sinkron dengan standar dan kode etik profesi. Mutu pelayanan serta kepuasan pasien adalah dua hal paling krusial di dalam pelayanan rumah sakit. Literature review ini bertujuan untuk mengetahui pengaruh mutu pelayanan kesehatan terhadap kepuasan pasien rawat inap di rumah sakit. Jenis penelitian ini adalah penelitian literatur review, artikel jurnal yang digunakan didapatkan dari situs Sinta dan Google Scholar dengan artikel jurnal yang diterbitkan mulai dari tahun 2017-2022. Jumlah artikel jurnal sebanyak 8 artikel yang dianalisis. Hasil penelitian menunjukkan bahwa terdapat pengaruh mutu pelayanan kesehatan (asscurance, emphaty, responsiveness, tangible dan reliability) terhadap kepuasan pasien rawat inap di rumah sakit. Dapat ditarik kesimpulan bahwa kepuasan adalah suatu taraf perasaan pasien yang muncul sebagai dampak dari kinerja layanan yang di perolehnya sesudah pasien membandingkannya menggunakan apa yang diharapkannya. Apabila pasien tidak puas terhadap pelayanan keperawatan yang diberikan, dia tidak akan mencari layanan itu atau menerimanya, walaupun layanan tersebut tersedia, praktis di dapat serta di jangkau.
Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) dengan Metode Hot Fit di RSU Mitra Sejati Medan Hasibuan, Rapotan; Layli, Rayhan; Safitri, Dedek; Anastasya, Raihanis; Pertiwi, Cindy
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.3711

Abstract

The Hospital Information System (SIMRS) is a system that integrates the collection, processing, reporting and use of data information needed to increase the efficiency and effectiveness of health services through better management at various levels of health services. The purpose of this research is to evaluate the implementation of the hospital management information system (SIMRS) at Mitra Sejati General Hospital with the Human Organization Technology (HOT) Fit Model method. The type of research used in this research is qualitative research with the Hot-Fit model method. The results of this study are that when viewed in terms of the human aspect, it is still not optimal, there are still many obstacles that occur in the field including the absence of an RME obligation, The organizational aspect is good, the hospital management has conducted training and is always holding retraining. The technological aspect is satisfactory enough for HR. Another obstacle that often occurs is related to the discipline of human resources for data input that is not in real time, SIMRS which is applied at Mitra Sejati General Hospital still has application deficiencies, the hospital management does not provide support in the form of repairs or strengthening the hospital network. Suggestions for hospitals need to develop medical records, HR discipline, develop existing SIMRS and improve network constraints.
Co-Authors Anastasya, Raihanis Pertiwi, Cindy Rapotan Hasibuan Safitri, Dedek