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ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA BANK BRI KCP BOULEVARD KOTA MAKASSAR Faradibah, Faradibah; Batary Citta, Andi; Slamet, Sukmatica
Nobel Management Review Vol. 5 No. 2 (2024): Nobel Management Review
Publisher : Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat ITB Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37476/nmar.v5i2.4774

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepuasan nasabah terhadap loyalitas nasabah pada Bank BRI Kcp Boulevard. Tujuan yang ingin dicapai pada penelitian ini yaitu; 1). Untuk mengetahui dan menganalisis pengaruh kualitas pelayanan terhadap loyalitas nasabah pada Bank BRI Kcp Boulevard, 2). Untuk mengetahui dan menganalisis pengaruh kepuasan nasabah terhadap loyalitas nasabah pada Bank BRI Kcp Boulevard, 3). Untuk mengetahui dan menganalisis pengaruh kualitas pelayanan dan kepuasan nasabah secara simultan terhadap loyalitas nasabah pada Bank BRI Kcp Boulevard. Penelitian ini menggunakan metode kuantitatif dengan jumlah sampel sebanyak 98 responden, pengambilan sampel menggunakan nonprobability sampling dengan metode accidental sampling. Melalui teknik pengumpulan data berupa penyebaran kuesioner/angket, teknik analisis data yang digunakan yaitu uji validitas, uji reliabilitas, uji normalitas, uji multikolinearitas, dan uji heteroskedastisitas sebagai uji prasyarat pada uji asumsi klasik, dan analisis data menggunakan regresi linear berganda,dengan uji t, uji f, dan uji r. Hasil penelitian ini menunjukkan bahwa variabel kualitas pelayanan dan kepuasan nasabah secara parsial berpengaruh positif dan signifikan terhadap loyalitas nasabah, begitupun secara simultan atau bersama-sama kualitas pelayanan dan kepuasan nasabah berpengaruh positif dan signifikan terhadap loyalitas nasabah
HIGH INTERACTION OF ELEMENTARY SCHOOL STUDENTS WITH GADGETS: HOW DOES THEIR SOCIAL GROWTH? Faradibah, Faradibah; Krismanto, Wawan; Musfirah, Musfirah; Halik, Abdul; Pasinggi, Yonathan S.; Tuken, Ritha
JURNAL EDUSCIENCE Vol 12, No 4 (2025): Jurnal Eduscience (JES), (Authors from Malaysia, Thailand, and Indonesia)
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jes.v12i4.7032

Abstract

Purpose – The students who frequently use gadgets tend to be more individualistic and less concerned about the needs of friends or others. This interferes with the formation of social attitudes that are essential for a student's character development. Therefore, this study will describe the phenomenon, focusing on answering research questions: How is the intensity of gadget use among 6th-grade students? Moreover, what is the impact of gadget use on the social attitudes of 6th-grade students?Methodology – Qualitative descriptive methods were used in this study. The participants were 6th-grade students. They were then observed and interviewed in depth, including their parents, teachers, and principal. Data were collected using surveys, interviews, observation, and documentation techniques. The research data were analyzed in three stages: data condensation, data display, and conclusions.Findings – The results showed that the level of gadget use among 6th-grade students at Mentari Public Elementary School, Kota Parepare, South Sulawesi, was relatively high. The high interaction of two students with these gadgets has a significant negative impact on students' social attitudes. The impacts are making them less physically and more focused on gadgets. They experience decreased communication skills, especially in face-to-face situations. They tend to be less confident, less fluent in speaking, and often not focused when invited to communicate. It also distracts students from their responsibilities and makes students more aggressive and less polite when interacting with others.Contribution – Based on research data and a review of various literature, it is evident that high-intensity gadget use poses potential problems for the social growth of elementary school children. This study shows a variety of these problems. This contributes to scientific studies on children's social growth and the use of gadgets among children.