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Strategi Pelayanan Tour Leader Biro Haji dan Umroh Untuk Meningkatkan Reapeat Order Calon Jamaah Pada PT. Impressa Media Wisata Rohimat, Akhman; Sudrajat, Bayu
Indonesia Vol 5 No 2 (2023): An-Nawa: Jurnal Studi Islam
Publisher : Rumah Jurnal Institut Agama Islam An-Nawawi Purworejo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37758/annawa.v5i2.774

Abstract

The role of a tour leader is crucial in serving Umrah and Hajj pilgrims, acting as a spiritual guide for them. They must possess in-depth knowledge of the procedures and rules governing the performance of Umrah and Hajj rituals. This research aims to analyze the service strategies of tour leaders at PT. Impressa Media Wisata in an effort to enhance repeat orders from prospective pilgrims in the Hajj and Umrah travel industry. The research methodology employed is a qualitative approach involving interviews and observations of tour leaders, as well as an analysis of relevant documents. The research results highlight indicators of tour leader service quality, including professional attitude, up-to-date information, managerial ability, and time discipline as the main focus. PT. Impressa Media Wisata implements a service strategy that emphasizes the tour leader's patience and friendliness, which is considered a key element in creating a positive experience for prospective pilgrims. The evaluation shows that aligning strategies with positive tour leader characteristics can significantly increase the satisfaction of potential pilgrims and strengthen PT's repeat order potential. Impressa Media Wisata, provides a foundation for increasing effectiveness and attractiveness in the tourism industry.
STRATEGI PENGEMBANGAN KARIER DAN RETENSI KARYAWAN PADA LEMBAGA KEUANGAN SYARIAH DI KECAMATAN MAJENANG KABUPATEN CILACAP Yosinta Pangestuti; Supar Supar; Akhman Rohimat; Yanuar Maulana
J-EBI Jurnal Ekonomi dan Bisnis Islam Vol 4 No 02 (2025): Jurnal Ekonomi dan Bisnis Islam
Publisher : Institut Agama Islam K.H. Sufyan Tsauri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57210/j-ebi.v4.i02.188

Abstract

This study examines the career development strategies and factors influencing employee retention at Islamic Financial Institutions (IFIs) in Majenang District, Cilacap Regency. The research's background is the dynamic role of IFIs in the economy and the unique challenge of managing human resources who are not only technically competent but also possess Sharia integrity. Employee retention is a crucial issue as qualified human resources with sharia integrity are often targeted for recruitment by competitors, both other IFIs and conventional institutions. This research used a qualitative approach with a case study method, where data was collected through in-depth interviews with managers, leaders, and employees from BSI KCP Diponegoro Majenang, BPRS Syuriah Majenang, and BMT Surya Utama Majenang. The findings indicate a significant difference in the strategies implemented: BSI uses a formal and structured approach, consistent with the Competency-Based Career Planning Model and the Dual Career Path Model. Meanwhile, local IFIs adopted an informal and personal approach through coaching and discussions, aligning with the concept of informal learning and the Protean Model. The main factors influencing employee retention were spiritual motivation viewing work as an act of worship and a trust (amanah) a supportive work environment, and fair leadership. Employee retention is successfully achieved through the integration of sharia values into human resource management, creating an organizational culture based on ukhuwah (brotherhood) and amanah (trust).
Peran Koperasi Syariah dalam Penguatan Ekonomi Desa Tinjauan Literatur Fungsi Keuangan Sosial Islam Akhman Rohimat; Susi Ambarwati; Bayu Sudrajat; Yosinta Pangestuti
NAAFI: JURNAL ILMIAH MAHASISWA Vol. 2 No. 6 (2026): NAAFI: Jurnal Ilmiah Mahasiswa
Publisher : Pusat Penelitian dan Pengabdian (P3M) STKIP Majenang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62387/naafi.v2i6.520

Abstract

Rural economic development faces ongoing challenges, including limited access to formal financial institutions (financial exclusion), capital constraints, and high dependency on informal moneylenders. In this context, Islamic Microfinance Cooperatives (KSPPS) offer a unique structural advantage through their dual-function model, incorporating both commercially driven and socially driven operations. This study aims to comprehensively analyze the strategic role of KSPPS in strengthening rural economies from the perspective of Islamic Social Finance (ZISWAF) integration and to formulate optimization strategies anchored in the Maqashid Shariah framework. Utilizing a library research methodology with a qualitative-descriptive approach, secondary data were gathered from accredited academic literature published between 2021 and 2026, analyzed through content analysis based on the qualitative framework of Miles, Huberman, and SaldaƱa. The findings reveal that the synergy between Baitul Tamwil (commercial) and Baitul Maal (social) units in KSPPS effectively prevents mission drift. The integration of Islamic Social Finance operates through a structured continuum: Zakat serves as a social safety net, Infaq/Sadaqah provides Qardhul Hasan loans to dismantle moneylender dependency, Productive Waqf finances rural tangible assets, and beneficiaries gradually transition into commercial profit-sharing schemes (mudharabah/musyarakah). Furthermore, operational challenges such as murabahah overuse, Shariah accounting limitations (PSAK 109), and agricultural risks are mitigated through a Maqashid Shariah-aligned strategy leveraging digitalization and risk mitigation. This study concludes that KSPPS plays a pivotal role as a dual-intermediary institution balancing profitability and social welfare to transform mustahiq into muzakki, ultimately fostering an inclusive, sovereign, and sustainable rural economic structure.
STRATEGI PENGEMBANGAN KARIER DAN RETENSI KARYAWAN PADA LEMBAGA KEUANGAN SYARIAH DI KECAMATAN MAJENANG KABUPATEN CILACAP Yosinta Pangestuti; Supar Supar; Akhman Rohimat; Yanuar Maulana
J-EBI Jurnal Ekonomi dan Bisnis Islam Vol 4 No 02 (2025): Jurnal Ekonomi dan Bisnis Islam
Publisher : Institut Agama Islam K.H. Sufyan Tsauri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57210/j-ebi.v4.i02.188

Abstract

This study examines the career development strategies and factors influencing employee retention at Islamic Financial Institutions (IFIs) in Majenang District, Cilacap Regency. The research's background is the dynamic role of IFIs in the economy and the unique challenge of managing human resources who are not only technically competent but also possess Sharia integrity. Employee retention is a crucial issue as qualified human resources with sharia integrity are often targeted for recruitment by competitors, both other IFIs and conventional institutions. This research used a qualitative approach with a case study method, where data was collected through in-depth interviews with managers, leaders, and employees from BSI KCP Diponegoro Majenang, BPRS Syuriah Majenang, and BMT Surya Utama Majenang. The findings indicate a significant difference in the strategies implemented: BSI uses a formal and structured approach, consistent with the Competency-Based Career Planning Model and the Dual Career Path Model. Meanwhile, local IFIs adopted an informal and personal approach through coaching and discussions, aligning with the concept of informal learning and the Protean Model. The main factors influencing employee retention were spiritual motivation viewing work as an act of worship and a trust (amanah) a supportive work environment, and fair leadership. Employee retention is successfully achieved through the integration of sharia values into human resource management, creating an organizational culture based on ukhuwah (brotherhood) and amanah (trust).