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All Journal An-Nawa : Jurnal Studi Islam J-EBI Jurnal Ekonomi dan Bisnis Islam
Rohimat, Akhman
IAI K.H. Sufyan Tsauri Majenang
Religion Economics, Econometrics & Finance Education

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Strategi Pelayanan Tour Leader Biro Haji dan Umroh Untuk Meningkatkan Reapeat Order Calon Jamaah Pada PT. Impressa Media Wisata Rohimat, Akhman; Sudrajat, Bayu
Indonesia Vol 5 No 2 (2023): An-Nawa: Jurnal Studi Islam
Publisher : Rumah Jurnal Institut Agama Islam An-Nawawi Purworejo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37758/annawa.v5i2.774

Abstract

The role of a tour leader is crucial in serving Umrah and Hajj pilgrims, acting as a spiritual guide for them. They must possess in-depth knowledge of the procedures and rules governing the performance of Umrah and Hajj rituals. This research aims to analyze the service strategies of tour leaders at PT. Impressa Media Wisata in an effort to enhance repeat orders from prospective pilgrims in the Hajj and Umrah travel industry. The research methodology employed is a qualitative approach involving interviews and observations of tour leaders, as well as an analysis of relevant documents. The research results highlight indicators of tour leader service quality, including professional attitude, up-to-date information, managerial ability, and time discipline as the main focus. PT. Impressa Media Wisata implements a service strategy that emphasizes the tour leader's patience and friendliness, which is considered a key element in creating a positive experience for prospective pilgrims. The evaluation shows that aligning strategies with positive tour leader characteristics can significantly increase the satisfaction of potential pilgrims and strengthen PT's repeat order potential. Impressa Media Wisata, provides a foundation for increasing effectiveness and attractiveness in the tourism industry.
STRATEGI PENGEMBANGAN KARIER DAN RETENSI KARYAWAN PADA LEMBAGA KEUANGAN SYARIAH DI KECAMATAN MAJENANG KABUPATEN CILACAP Yosinta Pangestuti; Supar Supar; Akhman Rohimat; Yanuar Maulana
J-EBI Jurnal Ekonomi dan Bisnis Islam Vol 4 No 02 (2025): Jurnal Ekonomi dan Bisnis Islam
Publisher : Institut Agama Islam K.H. Sufyan Tsauri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57210/j-ebi.v4.i02.188

Abstract

This study examines the career development strategies and factors influencing employee retention at Islamic Financial Institutions (IFIs) in Majenang District, Cilacap Regency. The research's background is the dynamic role of IFIs in the economy and the unique challenge of managing human resources who are not only technically competent but also possess Sharia integrity. Employee retention is a crucial issue as qualified human resources with sharia integrity are often targeted for recruitment by competitors, both other IFIs and conventional institutions. This research used a qualitative approach with a case study method, where data was collected through in-depth interviews with managers, leaders, and employees from BSI KCP Diponegoro Majenang, BPRS Syuriah Majenang, and BMT Surya Utama Majenang. The findings indicate a significant difference in the strategies implemented: BSI uses a formal and structured approach, consistent with the Competency-Based Career Planning Model and the Dual Career Path Model. Meanwhile, local IFIs adopted an informal and personal approach through coaching and discussions, aligning with the concept of informal learning and the Protean Model. The main factors influencing employee retention were spiritual motivation viewing work as an act of worship and a trust (amanah) a supportive work environment, and fair leadership. Employee retention is successfully achieved through the integration of sharia values into human resource management, creating an organizational culture based on ukhuwah (brotherhood) and amanah (trust).
Co-Authors Sudrajat, Bayu Supar Supar Yanuar Maulana Yosinta Pangestuti