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All Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi
Muhammad, Maulana Asykari
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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PENGUJIAN USABILITY WEBSITE DOKUMENTASI MENGGUNAKAN SYSTEM USABILITY SCALE (SUS) Fathiyah Nopriani; Muhammad, Maulana Asykari
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 10 No. 2 (2024): Volume 10 Nomor 2
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/mtk.v10i2.2987

Abstract

Documentation websites are a means for programmers to find solutions to the problems they face. Documentation websites that generally provide detailed information regarding how to use a particular framework. The documentation website used in this research is the documentation website from Tailwind CSS. Tailwind CSS is a CSS framework that has a utility-based component principle. With these principles, the website development process will be shorter, more flexible, responsive, and use code more efficiently. However, the convenience provided forces writing CSS code to be inline-CSS. This results in confusion arising from website programmers regarding CSS terms that are changed by Tailwind CSS. The Tailwind CSS website, which provides information related to the Tailwind CSS framework documentation, is in practice less intuitive, making it difficult for novice programmers to find solutions to the problems they face. This research aims to determine the usability of the Tailwind CSS website, from a student's perspective. The method used in this journal is SUS which is carried out by asking 10 questions related to the Tailwind CSS website to 30 respondents consisting of 87% men and 13% women. The selected respondents were students majoring in technology who used the documentation website from Tailwind CSS. The results of this research found that the Tailwind CSS website received a score of 70 on the SUS and could be categorized as Grade C or Fair.
The Use of Artificial Intelligence in Enhancing Customer Relationship Management (CRM): A Systematic Literature Review Nugraha, Zahra Sabila; Muhammad, Maulana Asykari; Waspodo, Bayu
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2454

Abstract

Customer Relationship Management (CRM) has become a key business strategy for retaining customers. As data continues to grow in variety and volume, more advanced solutions are needed. The integration of Artificial Intelligence (AI), CRM, and Big Data offers promising support in addressing modern business challenges in the era of digitalization. This study explores the application of Artificial Intelligence in Customer Relationship Management (AI-CRM) through a literature review. We adopted the Kitchenham and Charters method for conducting the review and initially identified 356 studies. Data were collected from 33 studies published in the Scopus, ScienceDirect, and IEEE databases between 2020 and 2025. The results show that supervised learning remains the most widely used AI technique, while deep learning has grown significantly in recent years, indicating a shift toward more sophisticated CRM solutions. Most applications were found in Analytical CRM, particularly for churn prediction, customer segmentation, and personalization. However, challenges related to data quality, bias, privacy, and transparency remain prevalent. Additionally, areas such as B2B and Strategic CRM remain underexplored. This review emphasizes the need for organizational readiness before adopting AI-CRM and highlights AI’s transformative potential to enhance CRM strategies and gain a competitive advantage. The findings deliver useful insights into the application of AI in data-driven CRM.
PENGUJIAN USABILITY WEBSITE DOKUMENTASI MENGGUNAKAN SYSTEM USABILITY SCALE (SUS) Fathiyah Nopriani; Muhammad, Maulana Asykari
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 10 No. 2 (2024): Volume 10 Nomor 2
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/mtk.v10i2.2987

Abstract

Documentation websites are a means for programmers to find solutions to the problems they face. Documentation websites that generally provide detailed information regarding how to use a particular framework. The documentation website used in this research is the documentation website from Tailwind CSS. Tailwind CSS is a CSS framework that has a utility-based component principle. With these principles, the website development process will be shorter, more flexible, responsive, and use code more efficiently. However, the convenience provided forces writing CSS code to be inline-CSS. This results in confusion arising from website programmers regarding CSS terms that are changed by Tailwind CSS. The Tailwind CSS website, which provides information related to the Tailwind CSS framework documentation, is in practice less intuitive, making it difficult for novice programmers to find solutions to the problems they face. This research aims to determine the usability of the Tailwind CSS website, from a student's perspective. The method used in this journal is SUS which is carried out by asking 10 questions related to the Tailwind CSS website to 30 respondents consisting of 87% men and 13% women. The selected respondents were students majoring in technology who used the documentation website from Tailwind CSS. The results of this research found that the Tailwind CSS website received a score of 70 on the SUS and could be categorized as Grade C or Fair.
Co-Authors Bayu Waspodo Fathiyah Nopriani Nugraha, Zahra Sabila