Garuda - Garba Rujukan Digital

EVALUASI USABILITY WEBSITE MATAJARI MENGGUNAKAN COGNITIVE WALKTHROUGH Yuana Putra, Hanif Athar; Waspodo, Bayu
Jurnal Informatika dan Teknik Elektro Terapan Vol 12, No 3S1 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3S1.4920

Matajari Mitra Solusi (MMS) adalah perusahaan yang bergerak di sektor jasa teknologi digital yang memiliki media pemasaran untuk produknya dan pengenalan perusahaan melalui halaman web perusahaan di matajari.co.id. Segala bentuk evaluasi kegunaan situs web tidak pernah dilakukan. Namun, ada laporan mengenai kesulitan pengunjung saat mengunjungi website, oleh karena itu perlu dilakukan evaluasi kegunaan menggunakan panduan kognitif yang mencakup think-aloud dalam total 4 skenario untuk mengidentifikasi potensi kesalahan pengunjung. Temuan dalam penelitian ini telah menunjukkan bahwa situs web memiliki skor kegunaan keseluruhan yang baik, 80% pada efektivitas dan 79% dalam efisiensi keseluruhan. Para evaluator juga meninggalkan beberapa catatan untuk perbaikan. Rekomendasi perbaikan diberikan dalam bentuk prototipe user interface (UI) yang diusulkan kepada MMS dan dibuat berdasarkan 8 Golden Rules Shneiderman dan catatan evaluator. Meski begitu, beberapa keterbatasan diidentifikasi, termasuk pemilihan skenario yang ternyata mirip.

Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Wijaya, Muhammad Willy; Waspodo, Bayu
Applied Information System and Management (AISM) Vol 7, No 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.

Penerapan Ward And Peppard Strategic Framework Dalam Mendukung Transformasi Digital Bank Xyz: Analisis Alignment Strategi Bisnis Dan TI Kusuma, Adam; Waspodo, Bayu
ALINIER: Journal of Artificial Intelligence & Applications Vol. 6 No. 1 (2025): ALINIER Journal of Artificial Intelligence & Applications
Publisher : Program Studi Teknik Elektro S1 ITN Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/alinier.v6i1.14539

Bank XYZ, sebagai salah satu Bank Pembangunan Daerah (BPD) utama, menghadapi tantangan signifikan dalam era disrupsi digital, termasuk tekanan kompetitif, ekspektasi nasabah yang meningkat, dan isu internal seperti rendahnya adopsi layanan digital serta ketidakselarasan antara strategi bisnis dan Teknologi Informasi (TI). Penelitian ini bertujuan untuk menganalisis dan mendukung transformasi digital Bank XYZ dengan menerapkan Ward and Peppard Strategic Framework guna meningkatkan keselarasan strategi bisnis dan TI. Metode penelitian melibatkan analisis komprehensif terhadap lingkungan bisnis dan TI internal maupun eksternal Bank XYZ, yang kemudian digunakan untuk memformulasikan strategi Sistem Informasi/Teknologi Informasi (SI/TI). Hasil penelitian ini mencakup identifikasi Faktor Penentu Keberhasilan (CSF) seperti integrasi sistem legacy dan peningkatan keamanan siber, perumusan portofolio aplikasi masa depan yang mencakup inisiatif seperti Digital Wallet dan Blockchain-based KYC, serta penyusunan peta jalan migrasi cloud dan KPI utama transformasi digital. Penerapan kerangka kerja ini menghasilkan peta jalan strategis untuk mengoptimalkan investasi TI dan mendukung pencapaian visi Bank XYZ sebagai bank digital terdepan.

Pengembangan Proses Bisnis Profiling Sekolah Campus Visit UIN Jakarta Menggunakan Microsoft Teams Annisa Rahmah; Waspodo, Bayu
ALINIER: Journal of Artificial Intelligence & Applications Vol. 6 No. 1 (2025): ALINIER Journal of Artificial Intelligence & Applications
Publisher : Program Studi Teknik Elektro S1 ITN Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/alinier.v6i1.14553

Pusat Informasi dan Humas (PIH) UIN Syarif Hidayatullah Jakarta bertanggung jawab atas pengelolaan informasi kegiatan kampus, termasuk program kunjungan kampus untuk calon mahasiswa. Namun, proses profiling sekolah masih menghadapi kendala berupa komunikasi yang tidak terstruktur dan pengumpulan data yang kurang efisien, sehingga menyebabkan informasi tidak lengkap dan keterlambatan. Penelitian ini bertujuan mengoptimalkan proses tersebut dengan memanfaatkan Microsoft Teams sebagai platform terintegrasi untuk komunikasi, pengumpulan data, dan pengelolaan jadwal. Metode yang digunakan adalah Design Thinking dengan tahapan empathize, define, ideate, prototype, dan testing. Data dikumpulkan melalui observasi, wawancara, dan studi pustaka, serta dianalisis menggunakan Business Process Modeling Notation (BPMN). Hasil menunjukkan bahwa Microsoft Teams meningkatkan keteraturan komunikasi, mempercepat penanganan data, dan membantu PIH dalam mengelola kegiatan kunjungan kampus secara lebih efektif dan informatif.

Design of information system architecture using TOGAF Architecture Development Method at Rumah Sakit Haji Jakarta Prasetyo, Adit; Waspodo, Bayu
Jurnal Simantec Vol 14, No 1 (2025): Jurnal Simantec Desember 2025 (Article in Progress)
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/simantec.v14i1.29807

The Information and Technology (IT) Subdivision of Rumah Sakit Haji Jakarta plays a crucial role in supporting operations but faces serious constraints due to the dominance of manual service processes. Reliance on unstructured recording methods and non-integrated systems leads to various inefficiencies, such as hindered issue tracking, the risk of data loss, and slow service responses that impact the productivity of other units. This research aims to address these problems by producing an applicable enterprise architecture blueprint. Using a qualitative case study approach, this research applies The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM) up to the Information Systems Architecture phase. Data collection was conducted through in-depth interviews with key stakeholders, process observation, and internal document studies to obtain a comprehensive understanding. The result of this research is a structured enterprise architecture design, encompassing business, data, and application architectures. The primary artifacts produced include as-is and to-be business process models, gap analysis, and a functional design for an integrated information system consisting of a helpdesk module, inventory management, digital maintenance, and IT performance reporting. As a result, this validated blueprint provides a clear strategic guide for the hospital to implement appropriate technology solutions. The implementation of this architecture has significant potential to realize more effective, measurable, and transparent IT service management, which ultimately supports the hospital’s overall digital transformation agenda.Keywords: Enterprise Architecture, TOGAF ADM, Rumah Sakit Haji Jakarta, Helpdesk Information System, Information Systems Architecture.

Mobile Banking Service Quality and User Loyalty Using MSQUAL: A Systematic Literature Review Nashikha, Ainun; Huda, Muhammad Qomarul; Fitroh, Fitroh; Durachman, Yusuf; Waspodo, Bayu
Sinkron : jurnal dan penelitian teknik informatika Vol. 9 No. 4 (2025): Articles Research October 2025
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v9i4.15231

Digital transformation has made mobile banking a core service in the banking industry, emphasizing service quality as a critical factor for user satisfaction and loyalty. This study presents a systematic literature review (SLR) of mobile banking research from 2021 to 2025, guided by PRISMA and structured using the PICOC framework (Population, Intervention, Comparison, Outcome, Context) to systematically select and evaluate relevant studies. The MS-QUAL model, comprising nine dimensions: efficiency, system availability, responsiveness, privacy, content, contact, billing, fulfillment, and compensation, was used as the evaluation framework. Out of 924 initially identified articles, 20 met the inclusion criteria for in-depth analysis. Findings show that efficiency, system availability, privacy, responsiveness, content, and fulfillment consistently drive user satisfaction, while compensation, contact, and billing have limited influence. Satisfaction serves as the primary mediator connecting service quality to loyalty, indicating that improvements in MS-QUAL dimensions must translate into positive user experiences to foster long-term loyalty. The study further highlights challenges in maintaining security standards, adapting traditional dimensions to evolving user expectations, and ensuring consistent service quality. Opportunities lie in leveraging technologies such as AI, blockchain, and big data to create personalized, secure, and interactive experiences, enhancing both functional and emotional engagement. Overall, MS-QUAL remains a relevant and flexible framework for evaluating mobile banking service quality when aligned with contemporary technological advances and user-centered strategies.

The Use of Artificial Intelligence in Enhancing Customer Relationship Management (CRM): A Systematic Literature Review Nugraha, Zahra Sabila; Muhammad, Maulana Asykari; Waspodo, Bayu
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2454

Customer Relationship Management (CRM) has become a key business strategy for retaining customers. As data continues to grow in variety and volume, more advanced solutions are needed. The integration of Artificial Intelligence (AI), CRM, and Big Data offers promising support in addressing modern business challenges in the era of digitalization. This study explores the application of Artificial Intelligence in Customer Relationship Management (AI-CRM) through a literature review. We adopted the Kitchenham and Charters method for conducting the review and initially identified 356 studies. Data were collected from 33 studies published in the Scopus, ScienceDirect, and IEEE databases between 2020 and 2025. The results show that supervised learning remains the most widely used AI technique, while deep learning has grown significantly in recent years, indicating a shift toward more sophisticated CRM solutions. Most applications were found in Analytical CRM, particularly for churn prediction, customer segmentation, and personalization. However, challenges related to data quality, bias, privacy, and transparency remain prevalent. Additionally, areas such as B2B and Strategic CRM remain underexplored. This review emphasizes the need for organizational readiness before adopting AI-CRM and highlights AI’s transformative potential to enhance CRM strategies and gain a competitive advantage. The findings deliver useful insights into the application of AI in data-driven CRM.

Implementasi Metode Extract, Transform, Load (ETL) untuk Visualisasi Data Penjualan Café Menggunakan Google Looker Studio Amanda, Aliza Fatha; Waspodo, Bayu
Jurnal Ilmiah Media Sisfo Vol 19 No 2 (2025): Jurnal Ilmiah Media Sisfo
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/mediasisfo.2025.19.2.2547

Café Durian Woke is a culinary business that focuses on selling various foods and beverages made from durian. The problem faced is that sales reports on the Olsera cashier system are still presented in tabular form, making it difficult for management to understand sales trends and make strategic evaluations and decisions. This study aims to develop sales data visualization for Café Durian Woke using Google Looker Studio tools with an Extract, Transform, Load (ETL) approach. The ETL method is used to extract transaction data, clean and transform the data using Microsoft Excel, and then load the results into Looker Studio for interactive visualization. The results of the study show that the developed dashboard is capable of displaying important information such as product sales trends, customer categories, and purchasing methods, where dine-in transactions dominate 93.3% of total sales. This visualization helps management identify superior products, understand customer behavior, and support faster, data-driven decision making.

EVALUASI USABILITY WEBSITE MATAJARI MENGGUNAKAN COGNITIVE WALKTHROUGH Yuana Putra, Hanif Athar; Waspodo, Bayu
Jurnal Informatika dan Teknik Elektro Terapan Vol. 12 No. 3S1 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3S1.4920

Matajari Mitra Solusi (MMS) adalah perusahaan yang bergerak di sektor jasa teknologi digital yang memiliki media pemasaran untuk produknya dan pengenalan perusahaan melalui halaman web perusahaan di matajari.co.id. Segala bentuk evaluasi kegunaan situs web tidak pernah dilakukan. Namun, ada laporan mengenai kesulitan pengunjung saat mengunjungi website, oleh karena itu perlu dilakukan evaluasi kegunaan menggunakan panduan kognitif yang mencakup think-aloud dalam total 4 skenario untuk mengidentifikasi potensi kesalahan pengunjung. Temuan dalam penelitian ini telah menunjukkan bahwa situs web memiliki skor kegunaan keseluruhan yang baik, 80% pada efektivitas dan 79% dalam efisiensi keseluruhan. Para evaluator juga meninggalkan beberapa catatan untuk perbaikan. Rekomendasi perbaikan diberikan dalam bentuk prototipe user interface (UI) yang diusulkan kepada MMS dan dibuat berdasarkan 8 Golden Rules Shneiderman dan catatan evaluator. Meski begitu, beberapa keterbatasan diidentifikasi, termasuk pemilihan skenario yang ternyata mirip.

Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Wijaya, Muhammad Willy; Waspodo, Bayu
Applied Information System and Management (AISM) Vol. 7 No. 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.

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