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All Journal Jurnal Simantec Jurnal Informatika dan Teknik Elektro Terapan Sinkron : Jurnal dan Penelitian Teknik Informatika Applied Information System and Management Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Ilmiah Media Sisfo Jurnal Informasi dan Teknologi Jurnal Perangkat Lunak ALINIER: Journal of Artificial Intelligence & Applications Sistematis
Bayu Waspodo
UIN Syarif Hidayatullah
Arts Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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THE DIGITALIZATION OF THE INFORMATION SYSTEM TO IMPROVE PERFORMANCE USING THE WARD AND PEPPARD APPROACH AT PT. ANANTA AUTO ANDALAN Damayanti, Murni; Waspodo, Bayu
JURNAL PERANGKAT LUNAK Vol 6 No 2 (2024): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v6i2.3260

Abstract

In an increasingly competitive business environment, the digitalization of information systems has become crucial for manufacturing companies to enhance operational performance and competitiveness. This research examines the implementation of the Ward and Peppard approach in the digitalization of information systems at PT Ananta Auto Andalan. The background of this research is the need for PT Ananta Auto Andalan to optimize the effectiveness and efficiency of information systems in supporting business operations. The research methodology involves in-depth analysis of the existing organizational structure, job descriptions of each work unit, and internal and external environmental analysis of the company. By utilizing the Ward and Peppard approach, this research yields detailed strategic recommendations, including upgrading internet bandwidth from 10 Mbps to 20 Mbps to meet the company's computer network needs. Mapping information requirements for each division also becomes a primary focus in the development of information system digitalization strategies. The research findings indicate that adopting the Ward and Peppard approach provides a comprehensive framework for PT Ananta Auto Andalan to address dynamic changes in the business environment. The strategic recommendations generated include proposals for an IT/IS organizational structure tailored to the company's needs and business demands. The conclusion of this research asserts that the implementation of the Ward and Peppard approach can assist companies in effectively leveraging information systems to achieve their business goals. It provides clear insights and directed solutions to challenges in the digital era
EVALUASI USABILITY WEBSITE MATAJARI MENGGUNAKAN COGNITIVE WALKTHROUGH Yuana Putra, Hanif Athar; Waspodo, Bayu
Jurnal Informatika dan Teknik Elektro Terapan Vol 12, No 3S1 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3S1.4920

Abstract

Matajari Mitra Solusi (MMS) adalah perusahaan yang bergerak di sektor jasa teknologi digital yang memiliki media pemasaran untuk produknya dan pengenalan perusahaan melalui halaman web perusahaan di matajari.co.id. Segala bentuk evaluasi kegunaan situs web tidak pernah dilakukan. Namun, ada laporan mengenai kesulitan pengunjung saat mengunjungi website, oleh karena itu perlu dilakukan evaluasi kegunaan menggunakan panduan kognitif yang mencakup think-aloud dalam total 4 skenario untuk mengidentifikasi potensi kesalahan pengunjung. Temuan dalam penelitian ini telah menunjukkan bahwa situs web memiliki skor kegunaan keseluruhan yang baik, 80% pada efektivitas dan 79% dalam efisiensi keseluruhan. Para evaluator juga meninggalkan beberapa catatan untuk perbaikan. Rekomendasi perbaikan diberikan dalam bentuk prototipe user interface (UI) yang diusulkan kepada MMS dan dibuat berdasarkan 8 Golden Rules Shneiderman dan catatan evaluator. Meski begitu, beberapa keterbatasan diidentifikasi, termasuk pemilihan skenario yang ternyata mirip.
Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Wijaya, Muhammad Willy; Waspodo, Bayu
Applied Information System and Management (AISM) Vol 7, No 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

Abstract

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.
Penerapan Ward And Peppard Strategic Framework Dalam Mendukung Transformasi Digital Bank Xyz: Analisis Alignment Strategi Bisnis Dan TI Kusuma, Adam; Waspodo, Bayu
ALINIER: Journal of Artificial Intelligence & Applications Vol. 6 No. 1 (2025): ALINIER Journal of Artificial Intelligence & Applications
Publisher : Program Studi Teknik Elektro S1 ITN Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/alinier.v6i1.14539

Abstract

Bank XYZ, sebagai salah satu Bank Pembangunan Daerah (BPD) utama, menghadapi tantangan signifikan dalam era disrupsi digital, termasuk tekanan kompetitif, ekspektasi nasabah yang meningkat, dan isu internal seperti rendahnya adopsi layanan digital serta ketidakselarasan antara strategi bisnis dan Teknologi Informasi (TI). Penelitian ini bertujuan untuk menganalisis dan mendukung transformasi digital Bank XYZ dengan menerapkan Ward and Peppard Strategic Framework guna meningkatkan keselarasan strategi bisnis dan TI. Metode penelitian melibatkan analisis komprehensif terhadap lingkungan bisnis dan TI internal maupun eksternal Bank XYZ, yang kemudian digunakan untuk memformulasikan strategi Sistem Informasi/Teknologi Informasi (SI/TI). Hasil penelitian ini mencakup identifikasi Faktor Penentu Keberhasilan (CSF) seperti integrasi sistem legacy dan peningkatan keamanan siber, perumusan portofolio aplikasi masa depan yang mencakup inisiatif seperti Digital Wallet dan Blockchain-based KYC, serta penyusunan peta jalan migrasi cloud dan KPI utama transformasi digital. Penerapan kerangka kerja ini menghasilkan peta jalan strategis untuk mengoptimalkan investasi TI dan mendukung pencapaian visi Bank XYZ sebagai bank digital terdepan.
Pengembangan Proses Bisnis Profiling Sekolah Campus Visit UIN Jakarta Menggunakan Microsoft Teams Annisa Rahmah; Waspodo, Bayu
ALINIER: Journal of Artificial Intelligence & Applications Vol. 6 No. 1 (2025): ALINIER Journal of Artificial Intelligence & Applications
Publisher : Program Studi Teknik Elektro S1 ITN Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/alinier.v6i1.14553

Abstract

Pusat Informasi dan Humas (PIH) UIN Syarif Hidayatullah Jakarta bertanggung jawab atas pengelolaan informasi kegiatan kampus, termasuk program kunjungan kampus untuk calon mahasiswa. Namun, proses profiling sekolah masih menghadapi kendala berupa komunikasi yang tidak terstruktur dan pengumpulan data yang kurang efisien, sehingga menyebabkan informasi tidak lengkap dan keterlambatan. Penelitian ini bertujuan mengoptimalkan proses tersebut dengan memanfaatkan Microsoft Teams sebagai platform terintegrasi untuk komunikasi, pengumpulan data, dan pengelolaan jadwal. Metode yang digunakan adalah Design Thinking dengan tahapan empathize, define, ideate, prototype, dan testing. Data dikumpulkan melalui observasi, wawancara, dan studi pustaka, serta dianalisis menggunakan Business Process Modeling Notation (BPMN). Hasil menunjukkan bahwa Microsoft Teams meningkatkan keteraturan komunikasi, mempercepat penanganan data, dan membantu PIH dalam mengelola kegiatan kunjungan kampus secara lebih efektif dan informatif.
Design of information system architecture using TOGAF Architecture Development Method at Rumah Sakit Haji Jakarta Prasetyo, Adit; Waspodo, Bayu
Jurnal Simantec Vol 14, No 1 (2025): Jurnal Simantec Desember 2025 (Article in Progress)
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/simantec.v14i1.29807

Abstract

The Information and Technology (IT) Subdivision of Rumah Sakit Haji Jakarta plays a crucial role in supporting operations but faces serious constraints due to the dominance of manual service processes. Reliance on unstructured recording methods and non-integrated systems leads to various inefficiencies, such as hindered issue tracking, the risk of data loss, and slow service responses that impact the productivity of other units. This research aims to address these problems by producing an applicable enterprise architecture blueprint. Using a qualitative case study approach, this research applies The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM) up to the Information Systems Architecture phase. Data collection was conducted through in-depth interviews with key stakeholders, process observation, and internal document studies to obtain a comprehensive understanding. The result of this research is a structured enterprise architecture design, encompassing business, data, and application architectures. The primary artifacts produced include as-is and to-be business process models, gap analysis, and a functional design for an integrated information system consisting of a helpdesk module, inventory management, digital maintenance, and IT performance reporting. As a result, this validated blueprint provides a clear strategic guide for the hospital to implement appropriate technology solutions. The implementation of this architecture has significant potential to realize more effective, measurable, and transparent IT service management, which ultimately supports the hospital’s overall digital transformation agenda.Keywords: Enterprise Architecture, TOGAF ADM, Rumah Sakit Haji Jakarta, Helpdesk Information System, Information Systems Architecture.
Analyzing Frameworks for Green IT Adoption in Organizations: A Systematic Literature Review Muhammad, Maulana; Waspodo, Bayu; Nugraha, Zahra Sabila
Jurnal Informasi dan Teknologi 2025, Vol. 7, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.vi0.637

Abstract

Sustainability has emerged as a fundamental objective for organizations aiming to achieve the highest levels of maturity within various IT Governance Frameworks. Green IT has emerged as a concept aligned with the essence of organizational sustainability. Its primary challenge lies in the difficulty of integrating Green IT principles into the organization's business processes. Therefore, the framework employed plays a crucial role in facilitating the adoption of Green IT. This Systematic Literature Review uses Kitchenham to review various literature on the topic of Green IT adoption in organizations with a focus on their role in supporting sustainable behaviors. The review process shows the three primary frameworks, namely the Governance and Management Framework for Green IT (GMGIT), the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), and the Green IT Maturity Model. The analysis indicates that these frameworks are primarily employed in the IT services and manufacturing sectors, highlighting their effectiveness in addressing environmental sustainability, carbon emissions, and energy consumption. Gaps remain, especially in the government sector, where Green IT principles are underexplored. The research identifies challenges in executing these frameworks, specifically the tendency to favor short-term adoption strategies over long-term sustainability objectives. To enhance the success of Green IT adoption, firms at maturity levels 1-3 must initially evaluate their preparedness prior to fully integrating Green IT principles into their business processes. This study provides comprehensive insights into the frameworks utilized for Green IT adoption, including substantial recommendations for future research and practical applications in emerging domains.
Digitalisasi Layanan Ticketing PERSIPASI untuk Peningkatan Efisiensi Proses Bisnis Klub Sepak Bola Nurpratiknyo, Fauzan Atthabrani; Waspodo, Bayu
Sistematis Vol. 2 No. 2 (2026): April 2026 (In Progress)
Publisher : CV.RIZANIA MEDIA PRATAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69533/h2cmq020

Abstract

PERSIPASI sebagai klub sepak bola profesional menghadapi tantangan dalam sistem penjualan tiket manual yang menimbulkan antrean, keterbatasan akses, dan risiko percaloan. Penelitian ini menerapkan metode Design Thinking dengan tahapan empathize, define, ideate, prototype, dan testing untuk merancang solusi berbasis digital. Sistem pemesanan tiket dimodelkan menggunakan Business Process Modeling Notation (BPMN) guna membandingkan proses sebelum dan sesudah digitalisasi. Hasil penelitian menunjukkan bahwa penggunaan aplikasi Loket memudahkan pembelian tiket secara daring, menyediakan opsi pembayaran digital, mengurangi antrean, serta menghasilkan data transaksi secara real-time. Penerapan ini meningkatkan efisiensi, kenyamanan, dan keamanan layanan bagi supporter, sekaligus mendukung manajemen klub dalam pengambilan keputusan berbasis data. Dengan demikian, digitalisasi ticketing melalui Loket terbukti efektif dalam meningkatkan kualitas layanan dan menjadi model penerapan teknologi pada pengelolaan event olahraga.
Mobile Banking Service Quality and User Loyalty Using MSQUAL: A Systematic Literature Review Nashikha, Ainun; Huda, Muhammad Qomarul; Fitroh, Fitroh; Durachman, Yusuf; Waspodo, Bayu
Sinkron : jurnal dan penelitian teknik informatika Vol. 9 No. 4 (2025): Articles Research October 2025
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v9i4.15231

Abstract

Digital transformation has made mobile banking a core service in the banking industry, emphasizing service quality as a critical factor for user satisfaction and loyalty. This study presents a systematic literature review (SLR) of mobile banking research from 2021 to 2025, guided by PRISMA and structured using the PICOC framework (Population, Intervention, Comparison, Outcome, Context) to systematically select and evaluate relevant studies. The MS-QUAL model, comprising nine dimensions: efficiency, system availability, responsiveness, privacy, content, contact, billing, fulfillment, and compensation, was used as the evaluation framework. Out of 924 initially identified articles, 20 met the inclusion criteria for in-depth analysis. Findings show that efficiency, system availability, privacy, responsiveness, content, and fulfillment consistently drive user satisfaction, while compensation, contact, and billing have limited influence. Satisfaction serves as the primary mediator connecting service quality to loyalty, indicating that improvements in MS-QUAL dimensions must translate into positive user experiences to foster long-term loyalty. The study further highlights challenges in maintaining security standards, adapting traditional dimensions to evolving user expectations, and ensuring consistent service quality. Opportunities lie in leveraging technologies such as AI, blockchain, and big data to create personalized, secure, and interactive experiences, enhancing both functional and emotional engagement. Overall, MS-QUAL remains a relevant and flexible framework for evaluating mobile banking service quality when aligned with contemporary technological advances and user-centered strategies.
The Use of Artificial Intelligence in Enhancing Customer Relationship Management (CRM): A Systematic Literature Review Nugraha, Zahra Sabila; Muhammad, Maulana Asykari; Waspodo, Bayu
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2454

Abstract

Customer Relationship Management (CRM) has become a key business strategy for retaining customers. As data continues to grow in variety and volume, more advanced solutions are needed. The integration of Artificial Intelligence (AI), CRM, and Big Data offers promising support in addressing modern business challenges in the era of digitalization. This study explores the application of Artificial Intelligence in Customer Relationship Management (AI-CRM) through a literature review. We adopted the Kitchenham and Charters method for conducting the review and initially identified 356 studies. Data were collected from 33 studies published in the Scopus, ScienceDirect, and IEEE databases between 2020 and 2025. The results show that supervised learning remains the most widely used AI technique, while deep learning has grown significantly in recent years, indicating a shift toward more sophisticated CRM solutions. Most applications were found in Analytical CRM, particularly for churn prediction, customer segmentation, and personalization. However, challenges related to data quality, bias, privacy, and transparency remain prevalent. Additionally, areas such as B2B and Strategic CRM remain underexplored. This review emphasizes the need for organizational readiness before adopting AI-CRM and highlights AI’s transformative potential to enhance CRM strategies and gain a competitive advantage. The findings deliver useful insights into the application of AI in data-driven CRM.
Co-Authors Adit prasetyo, Adit Amanda, Aliza Fatha Annisa Rahmah Damayanti, Murni Fitroh Fitroh, Fitroh Huda, Muhammad Qomarul Kusuma, Adam Maulana Muhammad, Maulana Muhammad, Maulana Asykari Nashikha, Ainun Nugraha, Zahra Sabila Nurpratiknyo, Fauzan Atthabrani Wijaya, Muhammad Willy Yuana Putra, Hanif Athar Yusuf Abdurachman