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All Journal JOURNAL OF SONGKE MATH International Journal of Tourism and Hospitality in Asia Pasific
Chen, Yuxin
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Humanities Education Mathematics

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The Linked Factor of Customer Satisfaction and Loyalty in F&B Industry: A Study of Operational Performance Factor Cheng, Yen Er; Cheah, Yun Yee; Jimenez, Dana Valentina Rojas; Chen, Yuxin; Chen, Yifei
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 1 (2024): February 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i1.2167

Abstract

The focus of this research is to investigate how operational performance affects customer satisfaction and loyalty in the food and beverage industry. Starbucks has been selected as this research object. Conducting a survey and referring to other studies of journals and articles to support the assisting data are the research methods employed. According to the research results, 71 % of respondents are pleased with current Starbucks services and products. The studies also revealed that the majority of customers had heard of Starbucks on social media. The study’s findings reveal that operation success is significantly linked to customer satisfaction. Customer satisfaction has been described as a significant mediator between service quality and customer loyalty. Having a clear understanding of the hypothesized relationship in the study encourages Starbucks to figure out the best action to gain or increase customer loyalty by providing good service quality to build a loyal customer base and customer satisfaction.
REFLECTIVE TEACHING DESIGN AND CASE ANALYSIS OF MATHEMATICS PROPOSITION COURSE IN MIDDLE SCHOOL—TAKE THE DECISION OF CONGRUENT TRIANGLE AS AN EXAMPLE Shuo, Zou; Chen, Yuxin; Pereira, Jerito
JOURNAL OF SONGKE MATH Vol. 6 No. 1 (2023): June
Publisher : UNIKA SANTU PAULUS RUTENG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36928/jsm.v6i1.2152

Abstract

The theory of rethinking teaching originated from the European and American countries, and then it was paid attention to gradually in our country. Reflective teaching theory is an important means to enhance teachers' thinking ability and students' learning ability and improve teaching quality. Based on the overview of reflective teaching theory and its teaching strategies, the author discusses the teaching practice of reflective teaching theory in the middle school mathematics proposition lesson of the same triangle decision lesson, in order to provide reference for improving teachers' professional quality and students’ learning ability.
The Linked Factor of Customer Satisfaction and Loyalty in F&B Industry: A Study of Operational Performance Factor Cheng, Yen Er; Cheah, Yun Yee; Jimenez, Dana Valentina Rojas; Chen, Yuxin; Chen, Yifei
International Journal of Tourism and Hospitality in Asia Pasific Vol 7, No 1 (2024): February 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v7i1.2167

Abstract

The focus of this research is to investigate how operational performance affects customer satisfaction and loyalty in the food and beverage industry. Starbucks has been selected as this research object. Conducting a survey and referring to other studies of journals and articles to support the assisting data are the research methods employed. According to the research results, 71 % of respondents are pleased with current Starbucks services and products. The studies also revealed that the majority of customers had heard of Starbucks on social media. The study’s findings reveal that operation success is significantly linked to customer satisfaction. Customer satisfaction has been described as a significant mediator between service quality and customer loyalty. Having a clear understanding of the hypothesized relationship in the study encourages Starbucks to figure out the best action to gain or increase customer loyalty by providing good service quality to build a loyal customer base and customer satisfaction.
Co-Authors Cheah, Yun Yee Chen, Yifei Cheng, Yen Er Jimenez, Dana Valentina Rojas Pereira, Jerito Shuo, Zou