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Journal : Enrichment: Journal of Multidisciplinary Research and Development

Total Quality Management (TQM) in an Effort to Improve Education Services Through Teachers and Education Personnel at State Vocational High School 1 Dlanggu Mojokerto Setyawan, Antonius Yudha; Nasir, M. Jamal Abdul; Wijayanti, Tri Cicik
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 9 (2023): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i9.73

Abstract

This research was conducted with the aim of analyzing and knowing how to implement, monitor, and evaluate TQM in improving education services through teachers and education staff in schools and how efforts are made to maintain good education services in an educational institution. This research uses a qualitative approach to the type of research using case studies. With research subjects, namely the principal and all managerial parties of Sekolah Menegah Kejuruan Negeri 1 Dlanggu, Data collection techniques include interviews, observation, and documentation. The results of the research that has been done, it shows that the implementation of TQM at Sekolah Menengah Kejuruan Negeri 1 Dlanggu in improving education services involves focusing educational services on customer needs, involving all school parties in realizing school goals, and always making continuous improvements. Likewise, monitoring continues to be carried out by school principals and representatives of quality management to find out customer needs. Evaluation is carried out by assessing the needs that have been met by the school by focusing on key performance indicators and the vision, mission, and goals of the school. Various efforts have been made to maintain the quality of education services, namely by fulfilling the needs of internal and external stakeholders, increasing the competitiveness and quality of graduates, and building a good culture—a culture that is in accordance with the work culture of each skill competency or major at Sekolah Menengah Kejuruan Negeri 1 Dlanggu.
Work Motivation as a Mediator of Career Development and Competency for Employee Performance at the Mojokerto City Regional Secretariat Office Dewi, Tutik Ning Rahayu Surya; Nasir, M. Jamal Abdul; Farhan, Djuni
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 10 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i10.77

Abstract

This study aims to test and analyze the influence of: 1) career development on work motivation, 2) competence on work motivation, 3) career development on employee performance, 4) competence on employee performance, 5) work motivation on employee performance, 6) the influence of career development on employee performance through motivation, 7) motivation mediates the influence of competence on employee performance through motivation. Using an explanatory research approach, this research was conducted at the Mojokerto City Regional Secretariat Office in June-August 2023. The population is 109 civil servants in the Office. The sample was determined by saturated sample technique, as many as 108 such people (excluding the author). Primary data related to research variables were obtained by giving questionnaires directly to respondents. Once the data is collected, it is analyzed using path analysis. However, previously tests were carried out on validity, reliability and classical assumptions. To test the hypothesis used t-test and to determine motivation as a mediator used Sobel's test. The results proved that: 1) career development has a significant positive effect on work motivation, 2) competence has a significant positive effect on work motivation, 3) career development has a significant positive effect on employee performance, 4) competence has a significant positive effect on employee performance, 5) work motivation has a significant positive effect on employee performance, 6) work motivation is able to mediate/increase the influence of development career on employee performance, 7) work motivation is able to mediate/increase the influence of competence on employee performance.
Work Motivation As A Mediator Of The Influence Of Employee Competence And Democratic Leadership Style On The Performance Of Employees Of The Mojokerto City Regional Secretariat Office Farida, Siti Juni; Nasir, M. Jamal Abdul; Farhan, Djuni
Enrichment: Journal of Multidisciplinary Research and Development Vol. 1 No. 11 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v1i11.92

Abstract

This study aims to analyze the influence of: (1) employee competence on work motivation, 2) democratic leadership style on work motivation , (3) employee competence on employee performance, (4) democratic leadership style on employee performance, (5) work motivation on employee performance, (6) employee competence on employee performance through work motivation, (7) democratic leadership style to employee performance through work motivation. Using an explanatory research approach, this research was conducted at the Mojokerto City Regional Secretariat Office in April-August 2023. The population is 108 civil servants in the Office. The sample was determined by saturated/census sampling technique of 108 people (excluding the author). Primary data related to research variables were obtained by giving questionnaires directly to respondents. Once the data is collected, it is analyzed using Warp PLS 8. However, validity and reliability tests were previously carried out. The results of this study prove that: (1) employee competence has a significant positive effect on work motivation, (2) democratic leadership style has a significant positive effect on work motivation, (3) employee competence has a significant positive effect on employee performance, (4) democratic leadership style has a significant positive effect on employee performance, (5) work motivation has a significant positive effect on employee performance, (6) work motivation Unable to increase the influence of employee competence on employee performance, (7) Work motivation is unable to increase the influence of democratic leadership style on employee performance.