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Sugiarti, Titin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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MEASUREMENT OF HIGHER EDUCATION SERVIVE QUALITY USING HEDPERF AND HIEDQUAL IMPORTANCE PERFORMANCE ANALYSIS METHODS Wati, Linda; Dharma, Surya; Jadmiko, Purbo; Sugiarti, Titin
Jurnal Apresiasi Ekonomi Vol 12, No 1 (2024)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v12i1.700

Abstract

The image of a tertiary institution is indicated by the quality of service perceived by students because the quality of service can also reflect the academic and non-academic quality of a tertiary institution. There have been many studies focusing on measuring the quality of services in higher education (using the Serqual measurement), therefore, this study aims to measure quality services by combining other approaches, namely HEdPERF and HiEDQUAL. Bung Hatta University was used as the research object (n=370 students). The university was selected because it is a reputable private university which was founded under the name one of the nation's proclamator with significant influence. Based on the results of data analysis using the Importance Performance Analysis (IPA) technique, it can be concluded that aspects of academic facilities and support services are in the quadrant that exceeds student expectations. On the other hand, the campus infrastructure aspect should be the main priority that must receive immediate attention, followed by the reputation, academic and program aspects which are quadrant positions that must be maintained while the administrative service aspect is in low priority positionKeywords: Service Quality, Higher Education, IPA (Importance-Performance Analysis), HedPERF, HiEDQUAL
AN EXPLORATION OF THE IMPACT OF POSITIVE EMOTIONS AND HAPPINESS ON MENTAL HEALTH USING THE CONCEPT OF PSYCHOLOGICAL CAPITAL Azliyanti, Elfitra; Jadmiko, Purbo; Yuliviona, Reni; Sugiarti, Titin
Jurnal Apresiasi Ekonomi Vol 13, No 1 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v13i1.922

Abstract

The study aim to examine the correlation between positive emotions and happiness in the context of mental health, with psychological capital serving as a mediating factor. The subject of this study is a student enrolled at Universitas  Bung Hatta Padang. Within the realm of student life, positive emotions and happiness are frequently recognized as significant elements that impact their psychological capital. Nevertheless, there is limited research that has investigated the mechanisms underlying this link, namely the mediating role of psychological capital. This study employs a quantitative research design utilizing a survey methodology, which includes a diverse group of students from different faculties at Universitas Bung Hatta Padang. Information is gathered by using a modified questionnaire based on previously approved tools. Research hypotheses are tested by employing multiple regression analysis techniques. The findings indicate that experiencing positive emotions and happiness has a beneficial impact on the mental health of students. Furthermore, research has demonstrated that psychological capital plays a crucial intermediary role in the connection between positive emotions, happiness, and mental health. The practical ramifications of this research indicate that colleges should establish a campus atmosphere that fosters positive emotions, and allocate resources towards initiatives that seek to enhance psychological capital.Keywords : positive emotions; psychological capital; happiness; mental health
Co-Authors Azliyanti, Elfitra Jadmiko, Purbo Linda Wati Reni Yuliviona, Reni Surya Dharma