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All Journal JUTI: Jurnal Ilmiah Teknologi Informasi International Journal of Supply Chain Management International Journal of Research and Applied Technology (INJURATECH)
Khan, Tahsina
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Transportation

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Effect of Technology on Service Quality Perception and Patient Satisfaction- A study on Hospitals in Bangladesh Emon, Md Mehedi Hasan; Khan, Tahsina; Alam, Monzurul
International Journal of Research and Applied Technology (INJURATECH) Vol. 3 No. 2 (2023): International Journal of Research and Applied Technology (INJURATECH)
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/injuratech.v3i2.10453

Abstract

This study investigates the intricate dynamics of technology's influence on service quality perception and patient satisfaction in Bangladesh's healthcare sector, a vital component of emerging economies. Focusing on the interplay between technology, service quality, and patient satisfaction, the research employs a quantitative approach, utilizing a structured questionnaire survey conducted both online and in-person among patients in private hospitals in Dhaka city. Statistical analyses, including correlation and regression, were applied to the gathered data. Key findings reveal significant correlations between service quality dimensions (responsiveness, assurance, communication, and discipline) and patient satisfaction. Notably, technology-related factors, specifically the use of tips, negatively impact satisfaction levels. Regression analysis identifies responsiveness, assurance, communication, and tips as significant predictors of patient satisfaction. Limitations, including the exclusive focus on Dhaka city's private hospitals, underscore the necessity for broader research across diverse healthcare settings to enhance generalizability. Practical implications recommend healthcare providers prioritize improving responsiveness, assurance, and communication, considering patient preferences on technology-related practices like tipping. From a societal perspective, the study emphasizes the broader importance of optimizing technology to elevate patient experiences, contributing to overall well-being. The research's originality lies in its nuanced examination of technology's influence on service quality and patient satisfaction within the distinctive context of Bangladeshi private hospitals. Acknowledging its limitations, this study encourages future research to explore technology's impact on service quality across various healthcare settings, providing valuable insights for ongoing improvements.
EXPLORING CONSUMER RESPONSE TO TEXT-BASED CHATBOTS IN F-COMMERCE: A QUALITATIVE STUDY ON BANGLADESHI SME’S Emon, Md Mehedi Hasan; Khan, Tahsina; Rahman, Md. Adnan
JUTI: Jurnal Ilmiah Teknologi Informasi Vol. 22, No. 2, July 2024
Publisher : Department of Informatics, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24068535.v22i2.a1181

Abstract

This qualitative study examines the consumer response to text-based chat bots in F-commerce, specifically in the context of Bangladeshi SMEs. The study aims to explore the benefits and challenges of using chat bots in F-commerce and identify the factors that influence consumer response to chat bots. The study uses semi-structured interviews to collect data from 15 Bangladeshi consumers who have experience using chat bots in F-commerce. The findings suggest that chat bots can improve customer service, save time and effort, and provide convenience for consumers, but they also face challenges such as technical issues, language barriers, and privacy concerns. The study also identifies several factors that influence consumer response to chat bots, including perceived usefulness, perceived ease of use, trust, familiarity, and personalization. The study concludes by discussing the practical implications of the findings for SMEs in Bangladesh and suggesting directions for future research.
Enhancing Operational Performance in the Manufacturing Sector: A Review on the Role of Supply Chain Digitization and Visibility Khan, Tahsina; Habib, Md. Mamun
International Journal of Supply Chain Management Vol 14, No 3 (2025): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v14i3.6313

Abstract

The objective of this research is to comprehensively assess the impact of digitization and enhanced visibility in supply chain performance improvement of the manufacturing industry. The methodological approach adopted was systematic in examining contemporary empirical research and frameworks focused on supply chain digitization and visibility. The research shows that various indicators of performance are significantly improved by combining processes such as supply chain digitization with better visibility, including reduced lead times, more effective inventory management, and increased responsiveness in supply chain. Although many of these breakthroughs have been accomplished, there are still numerous practical challenges, like harmonizing data systems, protecting data, and dealing with resistance from the users. The study will be of value to the practitioners because it emphasizes the pivotal role played by blending the use of digital solutions with visibility practices in simplifying supply chain processes. The study suggests that the digital strategies to supply chain management could lead to greater resilience and adaptability, and as such, enhance better efficiency in supply chain management. This analysis provides a new insight into the combination of digitization and visibility in supply chains, a unified picture of the combined contributions to operational success.
Co-Authors Alam, Monzurul EMON, Md Mehedi Hasan Habib, Md. Mamun Rahman, Md. Adnan