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All Journal IJoASER (International Journal on Advanced Science, Education, and Religion) Bulletin of Community Engagement Jurnal Minfo Polgan (JMP) Jurnal Al-Qiyam Jurnal Tana Mana
Suesilowati, Suesilowati
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Religion Arts Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Jurnal Al-Qiyam

 1 
Visitor Perceptions of the Existence of the Tebet Eco Park City Park Suesilowati, Suesilowati; Bachtiar, Heikal; Noegraha, Rosandi Ardhi
International Journal on Advanced Science, Education, and Religion Vol 8 No 1 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i1.787

Abstract

Jakarta is experiencing rapid growth, leading to a reduction in green open spaces (RTH). As one of the efforts to address this issue, Tebet Eco Park (TEP) has been revitalized into an urban park that serves both ecological and social functions for the community. This study aims to analyze visitors' perceptions of TEP by examining structural and personal aspects. This research employs a mixed-methods approach, integrating both qualitative and quantitative methods. Data collection was conducted through observation, interviews with park management, and distribution of questionnaires to 60 respondents. Data analysis was performed using descriptive statistics to determine visitor perceptions based on the established aspects. The results indicate that visitors' perceptions of the structural aspect obtained an average score of 2.82, while the personal aspect received an average score of 3.13. Both aspects fall into the "agree" category, demonstrating that visitors generally have a positive perception of the park. However, there is still room for improvement in the structural aspect, particularly in the dimensions of environment, social norms, and culture. Factors such as cleanliness, public facilities, and vendor and parking management are key concerns affecting visitor satisfaction. Based on these findings, it is expected that park management will implement further improvements and developments to enhance service quality and visitor comfort at Tebet Eco Park.
The Influence of Service Speed and Respectful Attitude of the Front Office on Guest Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Yashinta, Devinda Ana; Hidayat, Arif
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1148

Abstract

This study aims to determine the effect of speed of service and respectful attitude of front office staff on guest satisfaction at the Manhattan Hotel, Jakarta. The background of this study stems from the strategic role of the hotel industry in providing excellent service to guests, where the front office is the frontline factor determining first impressions and customer satisfaction. The study used a quantitative method with a survey approach. Data were collected through a questionnaire distributed to 65 respondents who were guests at the Manhattan Hotel, Jakarta. Data analysis was conducted using validity and reliability tests, multiple linear regression, and hypothesis testing (t-test and F-test) using SPSS. The results showed that speed of service had a positive and significant effect on guest satisfaction, respectful attitude also had a positive and significant effect on guest satisfaction, and both variables simultaneously had a significant effect on guest satisfaction. These findings underscore the importance of improving front office service quality, particularly in terms of speed and respectful attitude, to enhance guest satisfaction and hotel competitiveness
The Influence of Personal Communication by Room Attendants on Guest Satisfaction at Manhattan Hotel Suesilowati, Suesilowati; Rusli, Ahmad; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1149

Abstract

This study aims to analyze the influence of educational level, gender, and personal communication skills of room attendants on guest satisfaction at Hotel Manhattan Jakarta. A quantitative explanatory approach was employed, with purposive sampling used to select guests who met specific criteria, including a minimum one-night stay and prior interaction with a room attendant. Data were collected through a structured Likert-scale questionnaire and tested for validity and reliability using Pearson’s Product Moment correlation and Cronbach’s Alpha. The results of the study indicate that all questionnaire items are valid and reliable, with Cronbach’s Alpha values exceeding 0.86 for both personal communication and guest satisfaction variables. Linear regression analysis shows that personal communication has a significant positive effect on guest satisfaction, as evidenced by a t-value of 13.078 and a significance level of 0.000. The regression model Y=15.452+0.910XY = 15.452 + 0.910X suggests that each one-unit improvement in personal communication score increases guest satisfaction by 0.910 units. The coefficient of determination (R²) of 0.673 indicates that 67.3% of the variation in guest satisfaction is explained by personal communication, while the remaining 32.7% is influenced by other factors not covered in this study. These findings highlight the crucial role of personal communication in service delivery. For practical implications, hotel management should prioritize continuous training programs aimed at enhancing room attendants’ interpersonal skills, empathy, and responsiveness, as these factors directly contribute to guest satisfaction, positive word-of-mouth, and long-term brand reputation
Strategi Naratif Dan Visualisasi Sejarah Kepada Wisatawan Gen Z Suesilowati, Suesilowati; Juliyanti, Salsa Billa; Aurelie, Ellen
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1150

Abstract

This research explores the application of narrative strategies and the use of visual media in presenting history by guides at the Jakarta History Museum to Generation Z visitors. The study is motivated by the low level of interest among Gen Z in visiting museums, often due to the rigid delivery of information and the limited use of interactive media. A descriptive qualitative approach was applied, with data collected through in-depth interview and documentation. The findings indicate that museum guides tend to combine chronological and thematic flows, include stories of historical figures, and adopt a casual tone familiar to younger audiences, occasionally interspersed with popular culture references. Visual support such as immersive rooms, interactive maps, and AR/VR technology proved effective in clarifying historical content while increasing visitor engagement. This study highlights that blending relevant storytelling with interactive visual media serves as an effective communication approach to foster young generations’ interest in history
The Influence of Locality on Customer Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Fauziah, Alisa Sandra; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1151

Abstract

The high surge in demand for accommodation has led to hotels in Indonesia being required to provide maximum service and a memorable experience for tourists. The strategy employed is to integrate local elements into various aspects of hotel services. One hotel with the potential to implement this strategy is the Manhattan Hotel Jakarta. Its strategic location makes it a potential showcase for Betawi culture and other Indonesian cultures. However, the integration of local elements into hotel services has not been fully realized, as evidenced by guest reviews on online platforms such as Google Reviews and TripAdvisor. Some guests even expressed their hopes for a stay experience with a touch of local culture. This study examines the influence of local elements on customer satisfaction at the Manhattan Hotel Jakarta. This study uses an associative quantitative approach with data collection through questionnaires from 90 respondents who are visitors to the Manhattan Hotel Jakarta. The data was analyzed using simple linear regression to see the effect of one variable X on variable Y through the SPSS application. The results of this study show that there is an effect of locality (X) on guest satisfaction (Y) at the Manhattan Hotel Jakarta. The correlation coefficient (R) test yielded a value of 0.736, indicating a positive relationship between variables X and Y. The R² determination test produced a value of 54.2%, indicating that the local factor (X) influences guest satisfaction (Y) at the Manhattan Hotel Jakarta by 54.2%.
Local Community Perception Towards Foreign Culture In Gili Trawangan Suesilowati, Suesilowati; Herlangga, Andi Ilham Satria
International Journal on Advanced Science, Education, and Religion Vol 9 No 1 (2026): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v9i1.1487

Abstract

This study aims to find out how local people perceive foreign cultures in the tourist area of Gili Trawangan in Gili Indah Village, Pemenang District, North Lombok Regency (KLU). This type of research is qualitative research. The type of data used is primary data, which was obtained by conducting interviews with 15 respondents. The results of this study indicate that Gili Trawangan is famous for its beautiful beaches, so it is not surprising that many foreign tourists visit Gili Trawangan. The entry of foreign cultures into Gili Trawangan certainly brings cultural changes, but not all cultural changes have a negative impact, some also have a positive impact. The positive impacts of the entry of foreign cultures into Gili Trawangan include the existence of economic opportunities for some local people, the presence of foreign tourists brings great economic opportunities. The tourism industry provides employment and a source of income for the local population through accommodation, restaurants, transportation and various tourism-related businesses. Meanwhile, the negative impacts of the entry of foreign cultures into Gili Trawangan include foreign tourists who can bring cultural influences from their countries of origin.
Co-Authors Arif Hidayat Astuti, Ratih Dwi Aurelie, Ellen Bachtiar, Heikal Dhiani, Dhiani Ekawati , Rina Farrah, Farrah Fauziah, Alisa Sandra Frisiska, Frisiska Herlangga, Andi Ilham Satria Heykal, Muhammad Juliyanti, Salsa Billa Noegraha, Rosandi Ardhi Prasetyo, Ari Djanuar rina ekawati Rusli, Ahmad Susanti, Pradnya Yashinta, Devinda Ana