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All Journal Golden Ratio of Data in Summary Jurnal Penelitian dan Pengabdian Masyarakat
Wijaya, Awwalunisa Aprilia
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Humanities Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Burnout and Quality of Life: A Cross-Sectional Study of Dental Clinic Employees at Dent Smile Jakarta Emanuela, Febrina; Wijaya, Awwalunisa Aprilia; Purwadi, P.; Widjaja, Yani Restiani
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.558

Abstract

Quality of life is an individual's assessment of their life, which can be influenced by burnout. Burnout is a work-related stress syndrome characterized by emotional exhaustion, a sense of low achievement, and depersonalization. This condition can negatively impact the quality of service, performance, and overall health of clinic employees. The objective of this study is to examine the relationship between burnout and quality of life among employees at the Dent Smile Dental Clinic in Jakarta. The research design employed is a descriptive correlational method with a cross-sectional approach. The sampling technique utilized is purposive sampling. The study's findings indicate that among the 60 employees at the Dent Smile Dental Clinic in Jakarta, 19 employees (31.7%) exhibited low levels of burnout, 17 employees (28.3%) displayed moderate burnout, 10 employees (16.7%) experienced relatively high burnout, and 14 employees (23.3%) were categorized as having high burnout. Meanwhile, 38 employees (63.3%) were found to have a moderate quality of life, 10 employees (16.7%) had a high quality of life, and 12 employees (20%) had a very high quality of life. Data analysis using the Chi-square test revealed no significant relationship between burnout and quality of life among employees at the Dent Smile Dental Clinic in Jakarta (p = 0.633). It is recommended that future research explore other factors influencing burnout, such as length of service, age, and gender.
Kontribusi E-Puskesmas dan Integrasi Layanan Primer (ILP) terhadapInternal Service Quality dan Kepuasan Kerja di Puskesmas Tebet Wijaya, Awwalunisa Aprilia; Halik, Abdul; Mujanah, Siti
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 2 (2026): May 2026 In Press
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/wbpa8s54

Abstract

Low patient satisfaction at Tebet Health Center reflects the need to improve Internal Service Quality (ISQ). Implementing e-Health Center and Primary Service Integration (ILP) has the potential to be a solution to improve ISQ, which ultimately impacts employee job satisfaction. This study used a quantitative cross-sectional design with a sample of 100 employees directly involved. Data were collected through structured questionnaires, semi-structured interviews, and observations. Instrument validity was tested with item-total correlation and reliability with cronbach’s alpha, meanwhile, data analysis used descriptive statistics and multiple linear regression. The research results reveal that partially, e-Health Center has a significant positive effect on ISQ (p-value = 0.000; t_{test}= 4.409) and ILP also has a significant positive effect on ISQ (p-value = 0.000$; ttest= 5.747$). Simultaneously, e-Health and ILP have a significant effect on ISQ (p-value = 0.000; Ftest = 31.108). Furthermore, it was found that the improvement of Internal Service Quality contributes positively and significantly to employee Job Satisfaction (p-value = 0.000; ttest= 4.780). The conclusion of this research confirms that e-Health and ILP are effective in improving ISQ, which directly implies an increase in employee job satisfaction at Tebet Health Center
Co-Authors Abdul Halik Emanuela, Febrina Purwadi, P. Siti Mujanah Yani Restiani Widjaja, Yani Restiani