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All Journal Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Journal Of Human And Education (JAHE) MES Management Journal JCRIM (Journal of Current Research In Multidisciplinary)
Hanartyo, Ernawan Dwi
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Religion Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : jcrim journal of current research in multidisciplinary

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The Influence of Servant Leadership on Emotional Intelligence of Employees at Regional Job Training Centers in Jakarta Hanartyo, Ernawan Dwi; Handayani, Suci
Journal of Current Research In Multidisciplinary Vol. 2 No. 3 (2024): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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This study aims to explore the relationship between servant leadership, emotional intelligence, organizational citizenship behavior, and task performance, especially for employees of the Regional Job Training Center in Jakarta. We distributed questionnaires online via Google Form as part of the data collection process. Furthermore, this study used a purposive sampling method to determine respondents. We conducted this study on employees of the Regional Job Training Center in Jakarta, using a minimum sample of (48x5) = 240 respondents. The population in this study were employees who worked at the Regional Job Training Center in Jakarta, with the sample criteria of employees who had worked for more than 1 year. We analyzed the obtained data using the structural equation model (SEM) method. The results of this study indicate that servant leadership has a positive effect on organizational citizenship behavior, emotional intelligence, and task performance. Then, emotional intelligence has a positive effect on organizational citizenship behavior. In addition, emotional intelligence mediates the relationship between servant leadership and organizational citizenship behavior. Then, organizational citizenship behavior has a positive effect on task performance.
The Effect of Customer-Oriented on Customer E-Satisfaction Through E-Service Quality as a Mediating Variable Hanartyo, Ernawan Dwi; Tantiana, Wahyu
Journal of Current Research In Multidisciplinary Vol. 3 No. 1 (2025): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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In today's digital era, the rapid development of information technology has made it essential to foster customer satisfaction. This study aims to examine the effect of customer orientation on e-customer satisfaction in the context of online services or e-commerce, specifically Shopee. It also evaluates whether e-service quality can mediate the relationship between customer orientation and e-customer satisfaction. Furthermore, the results of this study are expected to provide recommendations for Shopee in enhancing customer orientation and e-service quality, there by improving customer satisfaction. The sampling technique used in this study is purposive sampling. The population in this study consists of Shopee customers located in the Jakarta area. This quantitative study uses the structural equation model (SEM) method with SmartPLS as the analysis tool. The findings of this study indicate that both customer orientation and e-service quality significantly positively affect e-customer satisfaction. Additionally, e-service quality mediates the relationship between customer orientation and customer satisfaction. Moreover, the study reveals that the direct effect of customer orientation on e-customer satisfaction is stronger than the indirect effect through e-service quality as a mediating variable.
Co-Authors Annisa, Syakira Nurul Fadia, Putri Ikramina Larasati Hazrati Havidz Putri, Elsya Erviany Ramadani, Shafira Hafsari Rojuaniah Rojuaniah Suci Handayani, Suci Tantiana, Wahyu Tantri Yanuar Rahmat Syah