<![CDATA[Penelitian ini dilatarbelakangi oleh tingginya angka cacat produksi aluminium collapsible tube khususnya pada produk Kloderma 0.05% gel 5 gram Ø13,4 x 90 mm di PT. Tamanaco. Pada semester kedua tahun 2023, tingkat defect mencapai 8,81% (1.217.720 pcs) dari total produksi 13.816.072 pcs, menyebabkan kerugian sekitar Rp. 384.422.026. Tujuan penelitian ini adalah meningkatkan pemahaman tentang perbaikan kualitas berkelanjutan, pengendalian kualitas produksi, pengukuran kinerja, dan penyusunan standar mutu pada produksi. Metode yang digunakan adalah DMAIC Six Sigma dan pengukuran kinerja Malcolm Baldrige National Quality Award (MBNQA). Hasil implementasi DMAIC Six Sigma mengidentifikasi 9 jenis cacat dalam proses base coating dan printing, dengan cacat utama bercak putih (17,75%), warna tidak solid (17,71%), bercak kotoran (17,18%), tinta printing tergores (11,35%), gelembung pada base coating (7,87%), dan coating tidak rata (7,74%). Level Sigma mencapai 3,7, sesuai dengan rata-rata industri manufaktur di Indonesia, dengan yield process sebesar 78,89%. Faktor penyebab cacat dianalisis dan ditemukan berasal dari lima faktor utama: manusia, mesin, metode, material, dan lingkungan. Pengukuran kinerja organisasi dengan MBNQA menghasilkan nilai 533,72 poin dari 1.000, menunjukkan PT. Tamanaco berada pada level rata-rata dengan predikat Good Performance (skor 476-575). Berdasarkan hasil analisis DMAIC dan pengukuran kinerja organisasi dengan MBNQA, disusun standar mutu dan lembar pemeriksaan yang disepakati untuk digunakan dalam proses produksi sebagai alat kendali terhadap kinerja produksi.Kata kunci: DMAIC; Six Sigma; MBNQA; baku mutuAbstractThis research addresses the high defect rate in the production of aluminum collapsible tubes, specifically for the Kloderma 0.05% gel (5-gram, Ø13.4 x 90 mm) produced by Tamanaco Ltd. During the second semester of 2023, the defect rate reached 8.81% (1,217,720 units) out of a total production of 13,816,072 units, resulting in financial losses estimated at IDR 384,422,026. The study aims to improve understanding of continuous quality improvement, production quality control, performance measurement, and the establishment of production quality standards. The research employed the DMAIC (Define, Measure, Analyze, Improve, Control) Six Sigma methodology and the Malcolm Baldrige National Quality Award (MBNQA) performance measurement framework. The DMAIC analysis identified nine defect types in the base coating and printing processes, with the most significant defects being: white spots (17.75%), non-solid color (17.71%), dirt spots (17.18%), scratched printing ink (11.35%), bubbles in the base coating (7.87%), and uneven coating (7.74%). The production process achieved a sigma level of 3.7, aligning with the average performance of Indonesia’s manufacturing sector, with a yield of 78.89%. The root cause analysis revealed that defects originated from five primary factors: human error, machinery issues, methodological inconsistencies, material quality, and environmental conditions. Organizational performance, assessed using the MBNQA framework, scored 533.72 points out of 1,000, placing Tamanaco Ltd. within the "good performance" category (476–575 points). As a result of the DMAIC analysis and the MBNQA performance evaluation, new quality standards and inspection sheets were developed and implemented as control tools to monitor and enhance production performance.Keywords: DMAIC; Six Sigma; MBNQA; quality standard]]>
