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Irwanda, Andri
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Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH KOMUNIKASI INTERPERSONAL CUSTOMER SERVICE TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA KCP TANAH TINGGI Irwanda, Andri; Abdurahman, Ade Irfan; Pradesti, Ajeng
Statement: Jurnal Media Informasi Sosial dan Pendidikan Vol 14 No 1 (2024): Statement | Jurnal Media Informasi Sosial dan Pendidikan
Publisher : PMPP Lembaga Penelitian dan Studi Kebijakan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56745/statement.v14i1.329

Abstract

The purpose of this study is to determine whether there is an influence between interpersonal communication on customer loyalty of Bank Syariah Indonesia KCP Tanah Tinggi, and measure the extent of the role or relationship of interpersonal communication on customer loyalty of Bank Syariah Indonesia KCP Tanah Tinggi. This type of research is correlational with a quantitative approach. The results of the study were obtained through hypothesis testing using the t test and obtained the results of a significant influence between interpersonal communication on the loyalty of Bank Syariah Indonesia customers with the results of the calculation of r count (2-tailed) of 0.000 <0.05 so that it was confirmed that Ha was accepted and Ho was rejected. Then the correlation between variable X (Interpersonal Communication) to variable Y (Customer Loyalty) can be seen from the results of the Spearman Rank correlation test which shows a value of 0.693 with a significance of 0.000> 0.05, it can be concluded that the strength of the correlation is 69.3% and has a positive and strong relationship
Pola Komunikasi Organisasi Kepemimpinan PT. Bank Syariah Indonesia KCP Tangerang Tanah Tinggi Irwanda, Andri; Mirza, Mochammad; Alamsyah, Alamsyah; Suseno, Ari
Social Science Academic Vol 2 No 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ssa.v2i1.4489

Abstract

An organization must strive to create a working environment where leaders and employees feel comfortable with each other. To this goal, leaders who have the power and ability to inspire their colleagues to do better in their work. Good leaders have the ability to give direction, correction, and evaluation to their subordinates to help them the goals of the organization. This research is categorized into exploratory research followed by descriptive research. Explorative research is an early study aimed at obtaining an idea of a subject of research that will be further studied. Descriptive study is a study whose purpose is to show (describe) something, and is non-experimental because the research is not under the direct control of the researcher.In delineating the communication patterns at BSI PT KCP Tangerang Terra Alto, the results of qualitative findings from in-depth interviews with employees and leaders describe the application of various forms of communication. Some respondents stated that face-to-face meetings provided opportunities for non-verbal expression and strengthened team members' connections. In the context of evaluating the effectiveness of communication, observational data show that the level of employee participation in policy discussions and implementation is a key indicator. In an in-depth study of the organizational communication and leadership patterns at PT Bank Syariah Indonesia (BSI) KCP Tangerang Tanah High, the data findings describe the diversity and complexity of the internal dynamics of the organization. Adopting a holistic approach in the type of communication, involving both formal and informal elements, provides room for creative exchange of ideas. Despite the dominant digital media, the value of face-to-face meetings remains significant, enabling non-verbal expression and strengthening interpersonal connections. From these findings, it can be concluded that organizations face complex challenges in managing communication and leadership patterns. Strategic recommendations include optimizing leadership styles, developing communication skills, and setting up forums for exchange of ideas.
Pola Komunikasi Organisasi Kepemimpinan PT. Bank Syariah Indonesia KCP Tangerang Tanah Tinggi Irwanda, Andri; Mirza, Mochammad; Alamsyah, Alamsyah; Suseno, Ari
Social Science Academic Vol. 2 No. 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ssa.v2i1.4489

Abstract

An organization must strive to create a working environment where leaders and employees feel comfortable with each other. To this goal, leaders who have the power and ability to inspire their colleagues to do better in their work. Good leaders have the ability to give direction, correction, and evaluation to their subordinates to help them the goals of the organization. This research is categorized into exploratory research followed by descriptive research. Explorative research is an early study aimed at obtaining an idea of a subject of research that will be further studied. Descriptive study is a study whose purpose is to show (describe) something, and is non-experimental because the research is not under the direct control of the researcher.In delineating the communication patterns at BSI PT KCP Tangerang Terra Alto, the results of qualitative findings from in-depth interviews with employees and leaders describe the application of various forms of communication. Some respondents stated that face-to-face meetings provided opportunities for non-verbal expression and strengthened team members' connections. In the context of evaluating the effectiveness of communication, observational data show that the level of employee participation in policy discussions and implementation is a key indicator. In an in-depth study of the organizational communication and leadership patterns at PT Bank Syariah Indonesia (BSI) KCP Tangerang Tanah High, the data findings describe the diversity and complexity of the internal dynamics of the organization. Adopting a holistic approach in the type of communication, involving both formal and informal elements, provides room for creative exchange of ideas. Despite the dominant digital media, the value of face-to-face meetings remains significant, enabling non-verbal expression and strengthening interpersonal connections. From these findings, it can be concluded that organizations face complex challenges in managing communication and leadership patterns. Strategic recommendations include optimizing leadership styles, developing communication skills, and setting up forums for exchange of ideas.
Co-Authors Abdurahman, Ade Irfan Alamsyah - Mochammad Mirza Pradesti, Ajeng Suseno, Ari