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All Journal Nobel Management Review Journal of Management and Administration Provision
Wahyuddin, Muh. Asri
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Analysis of the Application of Rhetorical Style in the Interview Process of Passport Making Wahyuddin, Muh. Asri; Mujahid, Mujahid; Sukmarini, Andi Vita
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.350

Abstract

This study aims to: (1) analyze the application of rhetorical styles by immigration officers in the passport interview process at the Makassar Class 1 TPI Immigration Office and its impact on the interaction between officers and passport applicants, and (2) identify the obstacles faced by interview officers in applying these rhetorical styles. Using a qualitative descriptive approach and case study, data were collected through interviews, observations, and document analysis. The research location was at the Makassar Class 1 TPI Immigration Office, lasting for two months. Primary data were obtained from interviews and observations, while secondary data came from official documents and related literature. Data analysis techniques include reduction, organization, presentation, interpretation, and drawing conclusions, with validity tested using triangulation of sources, time, and methods. The results of the study indicate that immigration officers use various rhetorical styles, such as persuasive, assertive, straightforward, and authoritative, to explain the passport application procedure, convince applicants, and ensure compliance, with elements of ethos, pathos, and logos appearing in the interaction. The application of effective rhetorical styles has a positive impact on the interaction between officers and applicants, increasing compliance and the efficiency of the interview process. The challenges faced by officers include adjusting rhetorical style to the diverse preferences of applicants, dealing with applicants with different backgrounds, maintaining a balance between clarity of information and friendliness, and time constraints when the number of applicants is large.
PENGARUH GAYA KEPEMIMPINAN DAN KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI DISIPLIN KERJA PADA KANTOR IMIGRASI KELAS I TPI MAKASSAR Wahyuddin, Muh. Asri; Badaruddin, Badaruddin; Azhari, Azlan
Nobel Management Review Vol. 5 No. 1 (2024): Nobel Management Review
Publisher : Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat ITB Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37476/nmar.v5i1.4995

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh gaya kepemimpinan dan komitmen organisasi terhadap kinerja pegawai melalui disiplin kerja pada Kantor Imigrasi Kelas I TPI Makassar. Pendekatan penelitian ini mengambil sampel dari satu populasi dan menggunakan kuisioner sebagai alat pengumpul data yang pokok. Penelitian ini dilaksanakan di Kantor Imigrasi Kelas I TPI Makassar, berlangsung selama kurang lebih 2 (dua) bulan yakni bulan Desember 2023 sd Januari 2024. Populasi penelitian adalah semua pegawai Kantor Imigrasi Kelas I TPI Makassar yang berjumlah 105 pegawai. Dengan menggunakan teknik sampling jenuh, sehingga sampel yang digunakan adalah seluruh populasi yakni 105 pegawai. Hasil penelitian menunjukkan bahwa : (1) Gaya kepemimpinan secara langsung berpengaruh positif dan signifikan terhadap disiplin kerja di kantor Imigrasi Kelas I Makassar. (2) Komitmen organisasi secara langsung berpengaruh positif dan signifikan terhadap disiplin kerja di kantor Imigrasi Kelas I Makassar. (3) Gaya kepemimpinan secara langsung berpengaruh positif dan signifikan terhadap kinerja pegawai di kantor Imigrasi Kelas I Makassar. (4) Komitmen organisasi secara langsung berpengaruh positif dan signifikan terhadap kinerja pegawai di kantor Imigrasi Kelas I Makassar. (5) Disiplin kerja berpengaruh positif dan signifikan terhadap kinerja pegawai di kantor Imigrasi Kelas I Makassar. (6) Gaya kepemimpinan secara langsung berpengaruh positif dan signifikan terhadap kinerja pegawai melalui disiplin kerja di kantor Imigrasi Kelas I Makassar. (7) Komitmen organisasi secara langsung berpengaruh positif dan signifikan terhadap kinerja pegawai melalui disiplin kerja di kantor Imigrasi Kelas I Makassar.
Co-Authors Andi Vita Sukmarini, Andi Vita Azlan Azhari Badaruddin Badaruddin Mujahid Mujahid, Mujahid