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All Journal Jurnal Kalibrasi Jurnal PkM MIFTEK
Sunarya, Agi Ferdiansyah
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Perencanaan Perbaikan Kualitas Pelayanan di Institut Teknologi Garut Aulawi, Hilmi; Kurniawati, Rina; Sunarya, Agi Ferdiansyah
Jurnal Kalibrasi Vol 21 No 2 (2023): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.21-2.1448

Abstract

The aim of this research is to create an overview of student satisfaction regarding the quality of service at the Garut Institute of Technology (ITG) and create an improvement plan for ITG in the process of providing services. This is done using the service quality method which aims to create a picture of student satisfaction and quality function deployment to create an improvement plan. To plan improvements, questionnaires were distributed to ITG students from the 2019 - 2023 class with a population of 1427 with a sample of 100 students using a proportionate stratified random sampling technique. The research results show that ITG still does not meet student expectations for the services provided. To meet student expectations for services, five service priorities were obtained for improvement with as many as seven technical responses from ITG. To improve service quality, this is done by identifying the needs for each existing service attribute.
EXCELLENT HUMAN RESOURCE FOR STARTING CAREER IN ERA SOCIETY 5.0 Ariyana, Resha; Gunawan, Gun Gun; Firmansyah, Ara; Fadilah, Rida Nur; Pramesti, Hemas; Utama, Deni Tri; Rizki, Syahrul; Wardhani, Zamilla Putri; Sunarya, Agi Ferdiansyah; Hidayatullah, Luthfi; Mubarok, Muhammad Syauqi
Jurnal PkM MIFTEK Vol 2 No 1 (2021): Jurnal PkM MIFTEK
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/miftek/v.2-1.1118

Abstract

Lulusan SMA/SMK masih banyak yang tidak melanjutkan pendidikan ke perguruan tinggi tapi lebih memilih terjun langsung ke dunia kerja. Mayoritas dari mereka terkendala dengan biaya untuk melanjutkan ke perguruan tinggi serta minat yang masih rendah. Padahal di era sekarang lulusan SMA/SMK tidak terlalu dibutuhkan di dunia kerja. Peluang lebih besar dimiliki oleh masyarakat yang memiliki kualifikasi sarjana. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan Sumber Daya Manusia (SDM) yang baik untuk memulai karir di era society 5.0. Melalui kegiatan pengabdian ini diharapkan peluang kerja lulusan SMA/SMK dapat ditingkatkan melalui kualifikasinya.
Co-Authors Ariyana, Resha Fadilah, Rida Nur Firmansyah, Ara Gun Gun Gunawan, Gun Gun Hidayatullah, Luthfi Hilmi Aulawi Muhammad Syauqi Mubarok, Muhammad Syauqi Pramesti, Hemas Rina Kurniawati Rizki, Syahrul Utama, Deni Tri Wardhani, Zamilla Putri