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All Journal Ihtiyath : Jurnal Manajemen Keuangan Syariah Education Specialist
Ade Sukmawati
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Religion Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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Layanan Webform Terhadap Kepuasan Nasabah Dimoderasi Pengetahuan (Studi Pada Nasabah BSI di Kota Palembang) Zulkarnain, Muhammad; Nurul Ilma Hasana Kunio; Marti Utari; Ahmad Ari Gunawan Sepriansyah; Ade Sukmawati
IHTIYATH : Jurnal Manajemen Keuangan Syariah Vol 8 No 1 (2024): Vol. 8 No.1 Juni 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/ihtiyath.v8i1.8434

Abstract

This research aims to determine the effect of webform on customer satisfaction with knowledge as a moderating variable. The data analysis method uses quantitative with a questionnaire data source with a sample size of 100 samples. Data analysis uses Moderated Regression Analysis (MRA). The research results obtained a constant value of 2.078 indicating customer satisfaction before being influenced by the webform variable. Then the regression coefficient value of 0.532 The results of the t-test obtained a t-sig value < α5% (0.05), namely 0.000 < 0.05 and it can be stated that web form has a significant effect on customer satisfaction. The MRA test results show that knowledge is a quasi-moderator or pseudo-moderator variable between the dependent variable customer satisfaction and the independent variable webform.
The Relationship Between Confidence and Anxiety in Facing the Workforce Among Final-Semester Students Patricia A. Chesser-Smyth; Ade Sukmawati; Jacinthe Dancot; Odeh Murad; Tananuraksakul , Noparat
Education Specialist Vol. 2 No. 2 (2024): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/es.v2i2.324

Abstract

This study aims to determine the relationship between self-confidence and anxiety in facing the world of work in final semester students at the Faculty of Technologies, South East Technological University. The method used in this study is the person correlation research method. Data collection techniques using the scale method. The self-confidence scale and anxiety scale in dealing with the world of work are measured using the Likert scale model. On the self-confidence scale, there are 40 items and on the anxiety scale in dealing with the world of work, there are 40 items. The reliability coefficient for the self-confidence scale is 0.447 and the reliability coefficient for the anxiety scale in facing the world of work is 0.408. To find out the relationship between self-confidence and anxiety in facing the world of work in final semester students, the Pearsion correlation technique was used. The results of this study's data analysis showed a significant value of the relationship between anxiety and self-confidence of 0.000 <0.05 which indicates that there is no relationship between self-confidence and anxiety. The result of obtaining the pearson correlation between the two variables is -0.002. This can be interpreted that the relationship between anxiety and self-confidence has a negative direction and is not significant. This means that the research hypothesis is accepted. In other words, there is a negative relationship between self-confidence and anxiety in facing the world of work in final semester students at the Faculty of Psychology, South East Technological University.
Layanan Webform Terhadap Kepuasan Nasabah Dimoderasi Pengetahuan (Studi Pada Nasabah BSI di Kota Palembang) Zulkarnain, Muhammad; Nurul Ilma Hasana Kunio; Marti Utari; Ahmad Ari Gunawan Sepriansyah; Ade Sukmawati
IHTIYATH : Jurnal Manajemen Keuangan Syariah Vol 8 No 1 (2024): Vol. 8 No.1 Juni 2024
Publisher : Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/ihtiyath.v8i1.8434

Abstract

This research aims to determine the effect of webform on customer satisfaction with knowledge as a moderating variable. The data analysis method uses quantitative with a questionnaire data source with a sample size of 100 samples. Data analysis uses Moderated Regression Analysis (MRA). The research results obtained a constant value of 2.078 indicating customer satisfaction before being influenced by the webform variable. Then the regression coefficient value of 0.532 The results of the t-test obtained a t-sig value < α5% (0.05), namely 0.000 < 0.05 and it can be stated that web form has a significant effect on customer satisfaction. The MRA test results show that knowledge is a quasi-moderator or pseudo-moderator variable between the dependent variable customer satisfaction and the independent variable webform.
Co-Authors Ahmad Ari Gunawan Sepriansyah Jacinthe Dancot Marti Utari Muhammad Zulkarnain Nurul Ilma Hasana Kunio Odeh Murad Patricia A. Chesser-Smyth Tananuraksakul , Noparat