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All Journal Al-sihah: The Public Health Science Journal Indonesian Journal of Hospital Administration
Azhary, Muhammad
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Health Professions Nursing Public Health

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ANALISIS KINERJA ORGANISASI BERDASARKAN MALCOLM BALDRIGE PERFORMANCE CRITERIA DI UNIT RAWAT INAP RSI MABARROT GRESIK Azhary, Muhammad; Haksama, Setya; Lienawati, Alida
Indonesian Journal of Hospital Administration VOL 6, NO 1 (2023)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2023.6(1).9-14

Abstract

AbstrakLatar Belakang: Aspek mutu pelayanan rumah sakit menjadi fokus dalam mengadakan persaingan memperoleh pasar, dimana mutu yang baik dapat mencerminkan keberhasilan rumah sakit sehingga penting untuk dilakukan pengukuran kinerja.Tujuan: Untuk menganalisis kinerja organisasi berdasarkan Malcolm Baldrige di unit rawat inap RSI Mabarrot Gresik.Metode: Penelitian ini merupakan penelitian observasional analitik dengan pendekatan cross-sectional. Subjek sebanyak 34 terdiri dari perawat dan bidan yang bekerja di ruang rawat inap. Instrumen penelitian menggunakan kuesioner. Kuesioner dilakukan uji validitas konten dan didapatkan nilai CVI = 0,77, kemudian dilakukan validitas konstruk dan didapatkan 90 item lebih besar dari r tabel (0,476). Uji reliabilitas digunakan menggunakan rumus alpha cronbach didapatkan nilai 0,986.Hasil: RSI Mabarrot Gresik berdasarkan kriteria profil organisasi (86,76) , perencanaan stratejik (80,78), sumber daya manusia (82,75), kegiatan operasional (84,55), hasil-hasil (87,93) memiliki nilai sangat baik. Sedangkan kepemimpinan (79,50), fokus pelanggan (79,77), Pengukuran, Analisis, dan Manajemen pengetahuan (79,04) memiliki nilai baik. RSI Mabarrot Gresik termasuk dalam kategori sangat baik (835,04) atau Benchmark Leader. Profil organisasi dan kriteria kepemimpinan memiliki hubungan paling sedikit dengan kriteria lain sedangkan kriteria fokus pelanggan, kriteria pengukuran, analisis, dan manajemen pengetahuan, serta kriteria hasil-hasil memiliki hubungan dengan semua kriteria yang lain. Hubungan sangat kuat adalah hubungan antara kriteria fokus pelanggan dengan kriteria hasil-hasil (0,837), kriteria perencanaan stratejik dengan fokus pelanggan (0,758), dan kriteria sumber daya manusia dengan kriteria fokus kegiatan operasional (0,993).Kesimpulan: kinerja berdasarkan kriteria Malcolm Baldrige di RSI Mabarrot Gresik termasuk sangat baik. Pada penelitian selanjutnya diperlukan besar sampel yang lebih banyak serta sebaran responden yang homogen.
Improving Inpatient Unit Performance Through the Malcolm Baldrige Framework: A Study in a Hospital in Gresik, Indonesia Haksama, Setya; Prayoga, Diansanto; Azhary, Muhammad; Zeinsar, Syahprevi Rayyan; Sriram, Shyamkumar; Al Mamun, Abdullah
Al-Sihah : The Public Health Science Journal Volume 16, Nomor 2, July-December 2024
Publisher : Program Studi Kesehatan Masyarakat UIN Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/al-sihah.v16i2.51415

Abstract

Numerous studies have explored various aspects of performance in healthcare services, including patient satisfaction, staff well-being, and resource capacity. However, research addressing these gaps using the Malcolm Baldrige Performance Criteria framework remains limited. This study aims to evaluate and enhance the inpatient service performance at Mabarrot Gresik Islamic Hospital using the Malcolm Baldrige Performance Criteria model. An analytical observational study with a cross-sectional approach was conducted to analyze the relationships and correlations among eight Malcolm Baldrige criteria: Organizational Profile, Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Human Resources, Operational Activity Focus, and Results. Data were collected from 34 respondents, comprising medical and non-medical staff, using a validated (CVI = 0.77) and reliable (α = 0.986) questionnaire. The analysis revealed that Human Resources (r = 0.993), Results (r = 0.837), and Strategic Planning (r = 0.758) demonstrated very strong relationships with Customer Focus, indicating these areas significantly impact inpatient service performance. Furthermore, a strong correlation was found between Customer Focus and Results (r = 0.837), emphasizing the importance of prioritizing patient satisfaction to achieve better outcomes. However, the study identified a weak relationship between the Organizational Profile and Measurement, Analysis, and Knowledge Management criteria, indicating a misalignment that requires attention. The findings suggest that improving human resource performance and addressing customer needs are critical strategies for enhancing inpatient services.
Co-Authors Al Mamun, Abdullah Diansanto Prayoga Lienawati, Alida Setya Haksama Sriram, Shyamkumar Zeinsar, Syahprevi Rayyan