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All Journal Al-sihah: The Public Health Science Journal Health Dynamics
Sriram, Shyamkumar
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Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Improving Inpatient Unit Performance Through the Malcolm Baldrige Framework: A Study in a Hospital in Gresik, Indonesia Haksama, Setya; Prayoga, Diansanto; Azhary, Muhammad; Zeinsar, Syahprevi Rayyan; Sriram, Shyamkumar; Al Mamun, Abdullah
Al-Sihah : The Public Health Science Journal Volume 16, Nomor 2, July-December 2024
Publisher : Program Studi Kesehatan Masyarakat UIN Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/al-sihah.v16i2.51415

Abstract

Numerous studies have explored various aspects of performance in healthcare services, including patient satisfaction, staff well-being, and resource capacity. However, research addressing these gaps using the Malcolm Baldrige Performance Criteria framework remains limited. This study aims to evaluate and enhance the inpatient service performance at Mabarrot Gresik Islamic Hospital using the Malcolm Baldrige Performance Criteria model. An analytical observational study with a cross-sectional approach was conducted to analyze the relationships and correlations among eight Malcolm Baldrige criteria: Organizational Profile, Leadership, Strategic Planning, Customer Focus, Measurement, Analysis, and Knowledge Management, Human Resources, Operational Activity Focus, and Results. Data were collected from 34 respondents, comprising medical and non-medical staff, using a validated (CVI = 0.77) and reliable (α = 0.986) questionnaire. The analysis revealed that Human Resources (r = 0.993), Results (r = 0.837), and Strategic Planning (r = 0.758) demonstrated very strong relationships with Customer Focus, indicating these areas significantly impact inpatient service performance. Furthermore, a strong correlation was found between Customer Focus and Results (r = 0.837), emphasizing the importance of prioritizing patient satisfaction to achieve better outcomes. However, the study identified a weak relationship between the Organizational Profile and Measurement, Analysis, and Knowledge Management criteria, indicating a misalignment that requires attention. The findings suggest that improving human resource performance and addressing customer needs are critical strategies for enhancing inpatient services.
The Role of Employee Characteristics and Quality of Work Life in Improving Performance at Mother and Children Glamour Husada Kebun Hospital, Bangkalan, Indonesia Haksama, Setya; Rahmarista, Ditami; Lusno, M. Farid Dimjati; Prayoga, Diansanto; Sriram, Shyamkumar; Adji, Arga Setyo; Zeinsar, Syahprevi Rayyan; Shedyta, Syadza Zahrah
Health Dynamics Vol 2, No 2 (2025): February 2025
Publisher : Knowledge Dynamics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/hd20203

Abstract

Background: Human resource management plays a vital role in achieving hospital goals, including improving service quality by optimizing human resource talent efficiently. The quality of work significantly affects employee performance. Employees who experience a supportive and conducive work environment are more motivated, engaged, and likely to provide optimal results, contributing to organizational success. This study aims to analyze the influence of employee characteristics and quality of work life on employee performance at RSIA Glamour Husada Kebun Bangkalan. Methods: A quantitative research method with a cross-sectional approach was employed. The study involved all employees of RSIA Glamour Husada Kebun Bangkalan, with a sample of 74 respondents selected through total sampling. Data were collected via questionnaires covering employee characteristics, quality of work life, and employee performance. Binary logistic regression was used for data analysis. Results: Employee characteristics (p = 0.265) did not have a significant influence on performance simultaneously. However, the quality of work life (p = 0.000) significantly influenced performance simultaneously. Among the employee characteristics, the length of service (p = 0.008) had a significant effect on performance. All dimensions of quality of work life were proven to partially affect employee performance. Conclusion: Employee performance is significantly influenced by the length of service and various dimensions of quality of work life. These findings highlight the importance of fostering a supportive work environment and recognizing the critical role of tenure in enhancing the performance of hospital employees.
Co-Authors Adji, Arga Setyo Al Mamun, Abdullah Azhary, Muhammad Diansanto Prayoga Lusno, M. Farid Dimjati Rahmarista, Ditami Setya Haksama Shedyta, Syadza Zahrah Zeinsar, Syahprevi Rayyan