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All Journal Jurnal Ilmiah Manajemen Kesatuan Community Development Journal: Jurnal Pengabdian Masyarakat
Mirza, Dede
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Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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PERAN DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU DALAM MENINGKATKAN INVESTASI DI KOTA DUMAI Wahyuni, Lilis; Mirza, Dede; Foandri, Juan; Alfatiha, Alfatiha
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.33591

Abstract

PKM ini bertujuan untuk menyelidiki peran yang dimainkan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) dalam upaya meningkatkan investasi di Kota Dumai. Kota Dumai, sebagai salah satu kota di Indonesia dengan potensi investasi yang besar, menemui tantangan dalam memfasilitasi investasi yang efektif dan efisien. Oleh karena itu, PKM ini bertujuan untuk menganalisis peran serta kinerja DPMPTSP dalam konteks penanaman modal dan layanan terpadu bagi para investor. Hasil PKM menunjukkan bahwa DPMPTSP memainkan peran yang penting dalam memfasilitasi investasi di Kota Dumai, namun masih terdapat tantangan dalam hal penyederhanaan regulasi, peningkatan kapasitas, dan peningkatan kualitas layanan. Penelitian ini juga mengidentifikasi beberapa rekomendasi kebijakan untuk meningkatkan kinerja DPMPTSP dan memperbaiki iklim investasi di Kota Dumai, termasuk perbaikan prosedur perizinan, peningkatan koordinasi antarlembaga terkait, dan peningkatan kapasitas SDM. Dengan demikian, PKM ini diharapkan dapat memberikan kontribusi penting bagi pengembangan teori dan praktik administrasi publik, serta memberikan panduan bagi pengambil kebijakan dalam meningkatkan investasi dan pembangunan ekonomi lokal di Kota Dumai.
Optimizing Digital Public Services for Enhanced Citizen Satisfaction and Transparent Governance Latip; Mirza, Dede; Lastri, Novelma; Aditiya, Variza
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4100

Abstract

Digital transformation has become a vital pillar in modernizing public service delivery worldwide, including in Indonesia. In the past five years, the government has increasingly adopted digital services to improve efficiency, reduce corruption, and foster participation. Yet, issues such as infrastructure gaps, digital illiteracy, and resistance to change hinder full optimization. This study aims to analyze strategies for strengthening digital public services to boost satisfaction while promoting transparent and accountable governance. A qualitative approach was employed using a structured literature review of ten scholarly articles published between 2017 and 2025. The literature was examined through content analysis, focusing on three themes: forms and structures of digital service implementation, impacts on citizen satisfaction, and contributions to governance quality. The findings indicate that successful digital transformation depends not only on infrastructure but also on institutional readiness, legal frameworks, citizen engagement, and inter-agency coordination. Digital services that emphasize accessibility, interactivity, and transparency foster trust and satisfaction. However, digital divides and unequal access remain significant obstacles. Ultimately, digitalization should align with principles of good governance to ensure inclusivity and strengthen relationships between citizens and the state while delivering meaningful improvements in service delivery and governance quality.
Co-Authors Alfatiha, Alfatiha Foandri, Juan Lastri, Novelma Latip Lilis Wahyuni, Lilis Variza Aditiya