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MANAJEMEN KOMUNIKASI PELAYANAN PUBLIK KLINIK HALIM FERTILITY CENTER MEDAN DALAM MENJAGA RIWAYAT PASIEN INFERTILITAS Juhra, Muhammad Anshar; Pohan, Syafruddin
SEMAR : Jurnal Sosial dan Pengabdian Masyarakat Vol. 2 No. 1 (2024): Semar : Jurnal Sosial dan Pengabdian Masyarakat
Publisher : CV. Kalimasada Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59966/semar.v2i1.579

Abstract

Maintaining patient history is a very important aspect in managing health information. Collecting and managing patient history data is also part of a health information system. Halim Fertility Center Medan Clinic is one of the clinics that provides fertility and IVF programs on the island of Sumatra. This clinic is a target for people experiencing infertility. This problem of infertility is a secret for married couples, so maintaining the history of infertility patients is the obligation of health managers. Public service communication management must be implemented well so that patient history remains accurate and useful in treatment. The aim of this research is to analyze how public service communication management is used by the Halim Fertility Center Medan Clinic in maintaining the history of infertility patients. This research uses qualitative research. Data collection used was in the form of interviews with medical officers at the Halim Fertility Center Medan Clinic. The results of this research show that the Halim Fertility Center Medan Clinic uses the Health Information System (SIK) manually without using an application. The patient history results are physically printed and stored in the patient history folder warehouse. The public service communication management flow at the Halim Fertility Center Clinic is also well designed and systematic, with medical personnel who work and are responsible according to their respective duties and functions. The obstacles found in maintaining the history of infertility patients at the Halim Fertility Center Clinic are technical obstacles, this is due to the manual use of the Health Information System (SIK).
Intercultural Communication Based on the Perspective of the Effects of Cultural Shock and Labeling on Self-Disclosure and Self-Confidence of Acehnese Students in Malang Juhra, Muhammad Anshar; Pohan, Syafruddin; Nurbani, Nurbani
EduLine: Journal of Education and Learning Innovation Vol. 5 No. 1 (2025)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.eduline3586

Abstract

This research is based on the reality that Acehnese students staying in Malang often experience the phenomenon of cultural shock and negative labeling during their studies in Malang. The negative labeling they have received such as “ Aceh pungo, marijuana dealers, members of the Free Aceh Movement (GAM)”. This labeling causes the lack of self-disclosure and lack of confidence of Acehnese students in their communication in Malang. This research aims to analyze the effects of cultural shock and negative labeling on self-disclosure and self-confidence of Acehnese students in their communication process in Malang. The research uses Winkelmann’s cultural shock theory and Edwin E. Lemert’s labeling theory. Utilizing a quantitative approach and a correlational method, the research targets members of IPPMA, comprising a population of 133 individuals. A sample size of 100 respondents was determined using the Slovin formula. The data are collacted by distributing questionnaires to respondents. After the data obtained, they are sequenced and analyzed using multiple regression analysis. The results indicate that cultural shock affects self-disclosure and self-confidence, while negative labeling does not affect self-disclosure and self-confidence. The simultaneous testing indicates that the combined effect of cultural shock and negative labeling on self-disclosure and self-confidence is weak.