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All Journal Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Cidea Journal
Ana Yuliyana
Unknown Affiliation
Decision Sciences, Operations Research & Management

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Analisis Sistem Kearsipan Digital di Seksi Pelayanan Kantor Pelayanan Pajak Pratama Pulogadung Ana Yuliyana; Christian Wiradendi Wolor; Marsofiyati Marsofiyati
CiDEA Journal Vol. 2 No. 2 (2023): Desember : CiDEA Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/cideajournal.v2i2.1275

Abstract

Abstract. In the rapidly evolving era of information technology, digital records management is crucial for enhancing the efficiency of tax service tasks. This study thoroughly analyzes the existing digital archive system, emphasizing key aspects such as creation, storage, access, and management of digital records. Results reveal the potential of the digital archive system in the Tax Service Office Pratama Jakarta Pulogadung to boost records management efficiency and streamline information access. However, identified barriers include a limited understanding of the technology's full benefits and challenges in adapting to changes in work culture and traditional data management processes. These findings underscore the need for efforts to increase awareness and understanding of the benefits of effective digital records management. Furthermore, strategic development, focusing on training, cultural change, and technology integration, is crucial for optimizing digital archive systems. This research enhances our comprehension of the digital archiving system's role in improving the performance and efficiency of the Service Section of the Tax Service Office Pratama Jakarta Pulogadung, offering insights for future improvements in tax-related tasks.
Analisis Sistem Kearsipan Digital di Seksi Pelayanan Kantor Pelayanan Pajak Pratama Pulogadung Ana Yuliyana; Christian Wiradendi Wolor; Marsofiyati Marsofiyati
CiDEA Journal Vol. 2 No. 2 (2023): CiDEA Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/cideajournal.v2i2.1275

Abstract

Abstract. In the rapidly evolving era of information technology, digital records management is crucial for enhancing the efficiency of tax service tasks. This study thoroughly analyzes the existing digital archive system, emphasizing key aspects such as creation, storage, access, and management of digital records. Results reveal the potential of the digital archive system in the Tax Service Office Pratama Jakarta Pulogadung to boost records management efficiency and streamline information access. However, identified barriers include a limited understanding of the technology's full benefits and challenges in adapting to changes in work culture and traditional data management processes. These findings underscore the need for efforts to increase awareness and understanding of the benefits of effective digital records management. Furthermore, strategic development, focusing on training, cultural change, and technology integration, is crucial for optimizing digital archive systems. This research enhances our comprehension of the digital archiving system's role in improving the performance and efficiency of the Service Section of the Tax Service Office Pratama Jakarta Pulogadung, offering insights for future improvements in tax-related tasks.
Analisis Penerapan Standard Operating Procedure (SOP) Pengadaan Barang dan Jasa pada Divisi Procurement PT Mandom Indonesia Tbk Ana Yuliyana; Puji Wahono; Rizki Firdausi Rachmadania
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 3 No. 2 (2025): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v3i2.1100

Abstract

This study aims to analyze the implementation of Standard Operating Procedures (SOP) in the procurement of goods and services within the Procurement Division of PT Mandom Indonesia Tbk. SOP serves as a key guideline to ensure operational efficiency. Using a descriptive qualitative approach and case study method, data were collected through interviews, observations, and documentation with five informants involved in procurement activities. The results show that the SOP has been generally well applied and integrated with the e-Procurement system. However, several obstacles were identified, including unclear user requests, urgent demands, and limited vendor availability. These challenges are mainly caused by human resource constraints, lack of coordination, and system readiness issues. To address these problems, the informants suggested improving communication, conducting regular SOP socialization, adopting flexible procedures when needed, and evaluating vendor performance. The study concludes that effective SOP implementation requires not only clear procedures but also organizational readiness, communication, and adaptability to real conditions.
Co-Authors Christian Wiradendi Wolor Marsofiyati Marsofiyati Puji Wahono Rizki Firdausi Rachma Dania