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All Journal Jurnal Biologi Tropis Jurnal Ilmu Kesehatan dan Farmasi Journal of Management and Business Insight
Astriani, Iis
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences

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Satisfaction, trust, and risk perception as antecedents of customer loyalty Astriani, Iis
Journal of Management and Business Insight Vol. 1 No. 2 (2023)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jombi.v1i2.766

Abstract

Purpose-Customer loyalty is an important aspect that must be owned and maintained by every business actor. Maintaining customer loyalty increases opportunities for businesses to survive in business competition. Many internal or external factors can affect customer loyalty. This study aimed to determine how satisfaction, trust, and risk perception affect customer loyalty. Design/Methodology/Approach-Smart PLS 4.0 is a statistical tool used to process research data. This study analyzes the effect of satisfaction, trust, and risk perception on customer loyalty to Tokopedia customer objects. Research data were obtained by distributing questionnaires and collecting data from up to 96 respondents. Findings-Two of the three hypotheses were rejected or unsupported. Satisfaction and risk perception had no effect on consumer loyalty, while trust had a positive effect on consumer loyalty. Research limitations/implications-The findings of this research are expected to be a reference and learning, especially for business actors in Tokopedia, who are expected to be able to understand that to grow or maintain consumer loyalty, there are many things that must be considered. This study shows that satisfaction, trust, and risk perception are factors that can affect customer loyalty. Originality/value-There is still very little research on consumer behavior, especially customer loyalty, using the Tokopedia e-commerce service. In this study, factors that influence consumer behavior, especially Tokopedia consumer loyalty.
The Analysis of Officer Behavior in Achieving Minimum Service Standards (Diabetes Mellitus Control Program at the West Lombok Region Health Center) astriani, iis
JIKF Vol 12 No 2 (2024): Jurnal Ilmu Kesehatan dan Farmasi
Publisher : Fakultas Ilmu Kesehatan Universitas Nahdlatul Wathan Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jikf.v12i2.2071

Abstract

Diabetes Mellitus (DM) merupakan penyakit dengan tingkat gula darah yang melebihi ambang normal. DM di Indonesia mengalami peningkatan sebesar 10% dari 15% menjadi 25%, serta sebesar 40-50% penderita penyakit jantung juga merupakan penderita Diabetes Mellitus. Tujuan penelitian ini adalah mengetahui gambaran Perilaku petugas dalam capaian standar pelayanan minimalprogram pengendalian Diabetes Mellitus di Puskesmas Wilayah Lombok Barat. Hasil penelitian menunjukkan bahwa capaian Standar Pelayanan Minimal (SPM) pada program DM di Puskesmas Wilayah Lombok Barat belum sesuai target Pemerintah. Kurangnya capaian SPM dapat menyebabkan peningkatan jumlah kasus DM yang tidak terdata dan mempengaruhi capaian target kesehatan yang ada di tingkat Kabupaten maupun tingkat Nasional.
The Analysis of Officer Behavior in Achieving Minimum Service Standards (Diabetes Mellitus Control Program at the West Lombok Region Health Center) astriani, iis
JIKF Vol 12 No 2 (2024): Jurnal Ilmu Kesehatan dan Farmasi
Publisher : Fakultas Ilmu Kesehatan Universitas Nahdlatul Wathan Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jikf.v12i2.2071

Abstract

Diabetes Mellitus (DM) is a disease in which blood sugar levels exceed the normal threshold. DM in Indonesia has increased by 10% from 15% to 25%, and 40-50% of people with heart disease are also diabetes mellitus sufferers. The aim of this research is to determine the description of the behavior of officers in achieving minimum service standards for the Diabetes Mellitus control program at the West Lombok Regional Health Center. The research results show that the achievement of Minimum Service Standards (SPM) in the DM program at the West Lombok Regional Health Center has not met the Government's target. Lack of achievement of SPM can cause an increase in the number of DM cases that are not recorded and affect the achievement of existing health targets at the district and national level.
Analysis of Officer Behavior in Achieving Minimum Service Standards for the Diabetes Mellitus Control Program at the Lombok Regional Health Center Sofianingrum, Arnita; Astriani, Iis; Andi, Muhammad Alwi; Doni, Lalu Putram
Jurnal Biologi Tropis Vol. 24 No. 2 (2024): April - Juni
Publisher : Biology Education Study Program, Faculty of Teacher Training and Education, University of Mataram, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jbt.v24i2.6865

Abstract

Diabetes Mellitus (DM) is a disease in which blood sugar levels exceed the normal threshold. DM in Indonesia has increased by 10% from 15% to 25%, and 40-50% of people with heart disease are also diabetes mellitus sufferers. The aim of this research is to determine the description of the behavior of officers in achieving minimum service standards for the Diabetes Mellitus control program at the West Lombok Regional Health Center. The results of the research show that the achievement of Minimum Service Standards (SPM) in the DM program at the West Lombok Regional Health Center has not met the Government's target. Lack of achievement of SPM can cause an increase in the number of DM cases that are not recorded and affect the achievement of existing health targets at the district and national level.  
Co-Authors Doni, Lalu Putram Muhammad Alwi Andi Sofianingrum, Arnita