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All Journal JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Indonesian Journal of Community Empowerment RISTEC : Research in Information Systems and Technology
Rosliani, Elin
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : RISTEC : Research in Information Systems and Technology

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Design Of A Web-Based Patient Complaints Service Project Management Information System At Tarogong Health Center Rosliani, Elin; Budiman, Tedi; Dewi Yanti, Lina
RISTEC : Research in Information Systems and Technology Vol. 5 No. 1 (2024): JURNAL RISTEC : Research in Information Systems and Technology
Publisher : RISTEC : Research in Information Systems and Technology

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This study addresses the development of a web-based patient complaint management system at Puskesmas Tarogong. The aim is to facilitate patients in submitting complaints about the services they receive, thus improving the overall quality of healthcare services. Traditional complaint processes often require significant effort and time from patients, such as physically visiting the healthcare facility and waiting for responses. The proposed system allows patients to submit and track complaints in real-time, from anywhere and at any time, without the need for a physical visit. This system also enables healthcare staff to respond to complaints more efficiently, thereby enhancing patient satisfaction. Furthermore, real-time access to complaint data helps Puskesmas Tarogong identify areas needing improvement and take appropriate measures to enhance their services. The implementation of this system is expected to significantly improve the quality of healthcare services by ensuring effective and efficient complaint handling. Keywords : web-based system, patient complaints, healthcare service quality, real-time tracking, Puskesmas Tarogong, efficiency, patient satisfaction.
STRATEGIC PLANNING OF HOSPITALITY INFORMATION SYSTEMS USING THE WARD AND PEPPARD APPROACH CASE STUDY AT BULEUD VILLA, GARUT DISTRICT Rosliani, Elin; Rahayu, Dinar
RISTEC : Research in Information Systems and Technology Vol. 3 No. 2 (2022): JURNAL RISTEC : Research in Information Systems and Technology
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Hospitality is one area that has the potentia l to implement information systems because hospitality is a business that prioritizes satisfaction, in this case, namely service. A good business stra tegy is needed to support the business. Ta lking about business stra tegy will not be separated from the so-called strategy of information systems and information technology. Therefore, a mature information system strategic planning can be used as a reference to ga in a competitive advantage for Villa Buleud Garut. The purpose of this study is to ana lyze environmental factors to determine the strengths, weaknesses, opportunities and threats that are owned and to identify the critical success factors so that a proposed information system strategy plan can be developed in the form of an application development portfolio at the future Villa Buleud. In this study the authors made direct observations at Villa Buleud, conducted interviews, and gave questionnaires to related parties and read literature. In compiling the framework in this study the authors used the Wa rd and Peppa rd approach. Which of these approaches is to carry out an analysis of the Internal Business Environment, Externa l Business Environment, Interna l IS/IT Environment, and Externa l IS/IT Environment using severa l ana lytica l methods, namely Va lue Chain ana lysis, PEST Analysis, Five Force Porter, McFarlan Strategic Grid, SWOT Ana lysis, Critical Success Factor, and Ba lanced Scoreca rd. The fina l result of this resea rch is the proposed formulation of the future IS/IT stra tegy for Villa Buleud Ga rut which includes changes to the vision and mission of Villa Buleud, changes to organizationa l structure, information system application requirements, network architecture, future business processes, and future Villa Buleud application portfolio. Keywords: Information Systems and Information Technology Strategy, Wa rd and Peppard, Va lue Chain ana lysis, PEST Ana lysis, Porter's Five Forces, McFarla n Strategic Grid, SWOT Ana lysis, Critical Success Factor, Balanced Scorecard, and application portfolio
A Design and Build Information Systems Project Management Web-Based Student Attendance at Rancaekek Bintara Vocational School Budiman, Tedi; Rosliani, Elin; Muhamad Ramdan, Dandi
RISTEC : Research in Information Systems and Technology Vol. 4 No. 2 (2023): RISTEC : Research in Information Systems and Technology
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The web-based student attendance information system at SMK Bintara Rancaekek is designed and built to enhance the efficiency and accuracy of attendance recording. The methodology used in this study is Linear Sequential, which includes the stages of analysis, design, coding, and testing. This attendance information system is developed using the PHP programming language and MySQL database. To support system design, UML (Unified Modeling Language) diagrams are used, including use case, activity, class, and sequence diagrams. The result of this study is a system that allows teachers and administrative staff to record student attendance in real-time, access attendance reports, and manage student data more easily. Trials show that this system improves operational efficiency and reduces attendance recording errors. This web-based attendance information system is expected to support school administration management and provide significant benefits to SMK Bintara Rancaekek
Co-Authors Dewi Yanti, Lina Ependi, Devina Nur Habil, Riski Habil, Rizki Maulana, Andriansyah Muhamad Ramdan, Dandi Nugraha, Yopi Rahayu, Dinar Suherlan, Encep Riswan Tedi Budiman Zia, Halida