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All Journal Jurnal Media Akademik (JMA) International Journal of Economics and Management Research
Jamilatul Qomariyah
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENERAPAN PENCATATAN KEUANGAN SEDERHANA PADA UMKM ELF’S CAKE Aini Alkamalat; Septy Nurmala Alvianti; Jamilatul Qomariyah; Briyan Yusuf Maulana; Mochamad Reza Adiyanto
Jurnal Media Akademik (JMA) Vol. 2 No. 7 (2024): JURNAL MEDIA AKADEMIK Edisi Juli
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/v2i7.651

Abstract

Penelitian ini bertujuan untuk menerapkan pencatatan keuangan sederhana pada UMKM Elf’s Cake untuk meningkatkan efisiensi operasional dan pengelolaan keuangan. UMKM merupakan sektor penting dalam perekonomian Indonesia, namun banyak UMKM yang belum menerapkan pencatatan keuangan yang baik. Elf’s Cake, sebagai salah satu UMKM di Desa Rabiyan, Ketapang, Sampang, menghadapi tantangan dalam pengelolaan arus kas dan manajemen keuangan karena pencatatan keuangan yang masih sederhana. Metode penelitian yang digunakan adalah wawancara dan observasi langsung di lapangan untuk mengidentifikasi masalah dan memberikan solusi pencatatan keuangan yang mudah diterapkan. Hasil penelitian menunjukkan bahwa penerapan pencatatan keuangan sederhana seperti arus kas, laporan laba rugi, dan neraca secara manual dapat membantu Elf’s Cake dalam memonitor keuangan dengan lebih baik, membuat keputusan bisnis yang lebih tepat, dan meningkatkan efisiensi operasional. Penelitian ini menyimpulkan bahwa pencatatan keuangan yang baik dan teratur sangat penting bagi keberlangsungan dan pengembangan UMKM.
The Influence of Employee Relations Quality on Customer Service Satisfaction at Kurnia Emas Store Eka Damayanti; Septy Nurmala Alvianti; Jamilatul Qomariyah; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.451

Abstract

This study investigates the influence of employee relationship quality on customer service satisfaction at the Toko Kurnia Emas. The central issue addressed is the extent to which positive interpersonal relationships among employees enhance the quality of service experienced by customers. Accordingly, the research focuses on assessing the degree of impact that employee relationship quality exerts on customer satisfaction. Employing a quantitative approach with a descriptive correlational design, the study involved 15 employees and 15 customers selected through total and purposive sampling techniques, respectively. Data were collected via a Likert-scale questionnaire and analyzed using simple linear regression to examine the relationship between variables. The findings reveal a significant positive relationship between the quality of employee relations and customer service satisfaction. In essence, harmonious employee interactions contribute to higher levels of customer satisfaction. This study offers practical insights for managers in the retail sector, emphasizing the importance of fostering strong internal relationships to enhance overall service performance. Future research is encouraged to include a larger sample and explore additional variables, such as employee training and professional development, that may influence customer satisfaction
Co-Authors Aini Alkamalat Briyan Yusuf Maulana Eka Damayanti Iriani Ismail Mochamad Reza Adiyanto Septy Nurmala Alvianti