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All Journal IJIIS: International Journal of Informatics and Information Systems JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Setiawan, Hasan
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Computer Science & IT Economics, Econometrics & Finance

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Optimizing IT Service Strategies: A Performance Assessment through ITIL V3 in PT XYZ IT Operations Division Sholekha, Kharisma Putri; Akhmarullah, Nauval Dwi Yuzhak; Tarwoto, Tarwoto; Ramadhan, Andra Dwi; Setiawan, Hasan; Prasetyo, Ilham Cipto; Hermawan, Sabana Nur Rizki
International Journal of Informatics and Information Systems Vol 6, No 4: December 2023
Publisher : International Journal of Informatics and Information Systems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/ijiis.v6i4.176

Abstract

In building a system in an IT organisation, it is necessary to have the support of an IT Service that is able to adapt to business needs continuously. IT services mainly run and grow from within the company. The Information Technology Infrastructure Library (ITIL) is the most commonly adopted framework for IT service management. Starting the use of ITIL can be done by identifying areas that can be developed and measuring the current situation. This will help to know the desired future state and be the basis for finding solutions to improve performance based on ITIL. Maturity level measurement is one of the commonly used methods to define the current situation. The purpose of this research is to understand how well a team from a small company is doing business using maturity levels. ITIL's seven-step improvement process was chosen and adapted as a guide to carry out the entire research. The research was conducted by conducting maturity assessments and interviews at a small IT services company. Measurements were carried out twice. At first, it serves to determine the condition before measurement and improvement. Research in the IT Operations division of XYZ revealed that ITIL implementation can increase maturity levels in accordance with company management objectives. In the end, the implications of this research will provide company management with factors and solutions to improve performance based on ITIL implementation.
Pengaruh Kinerja Guru dan Motivasi Belajar Terhadap Prestasi-Siswa di Smk Surya Pertiwi Cililin Setiawan, Hasan; Ansen, Yopines
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 2 (2025): April 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i2.3987

Abstract

This study examines the impact of teacher effectiveness and learning motivation on the academic performance of students at SMK Surya Pertiwi Cililin. Using a quantitative descriptive method with surveys and statistical analysis, the study sampled 78 students from grades X, XI, and XII through Simple Random Sampling. The findings indicate that teacher effectiveness and learning motivation significantly influence student achievement. Partially, teacher effectiveness has a major impact on academic performance, as evidenced by the t-value (3.384) exceeding the t-table value (1.992) and a significance level of 0.001 < 0.05. These results highlight the importance of improving teaching quality and student interest in learning to enhance academic performance. Therefore, strategies that focus on improving teaching methods and student motivation are expected to contribute to better learning outcomes.
Pengaruh Kinerja Guru dan Motivasi Belajar Terhadap Prestasi-Siswa di Smk Surya Pertiwi Cililin Setiawan, Hasan; Ansen, Yopines
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 11 No. 2 (2025): April 2025
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v11i2.3987

Abstract

This study examines the impact of teacher effectiveness and learning motivation on the academic performance of students at SMK Surya Pertiwi Cililin. Using a quantitative descriptive method with surveys and statistical analysis, the study sampled 78 students from grades X, XI, and XII through Simple Random Sampling. The findings indicate that teacher effectiveness and learning motivation significantly influence student achievement. Partially, teacher effectiveness has a major impact on academic performance, as evidenced by the t-value (3.384) exceeding the t-table value (1.992) and a significance level of 0.001 < 0.05. These results highlight the importance of improving teaching quality and student interest in learning to enhance academic performance. Therefore, strategies that focus on improving teaching methods and student motivation are expected to contribute to better learning outcomes.
Co-Authors Akhmarullah, Nauval Dwi Yuzhak Ansen, Yopines Hermawan, Sabana Nur Rizki Prasetyo, Ilham Cipto Ramadhan, Andra Dwi Sholekha, Kharisma Putri Tarwoto, Tarwoto