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All Journal Jurnal Administrasi Karya Dharma
Wibowo, Juventus Bangkit
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Social Sciences

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Optimalisasi Pelayanan BPJS Ketenagakerjaan Cabang Merauke Dalam Kepesertaan Bukan Penerima Upah (BPU) Pada Sektor Pedagang Pohan, Farida Romaito; Wibowo, Juventus Bangkit; Kombobiran, Lidia
Jurnal Administrasi Karya Dharma Vol. 2 No. 1 (2023): Jurnal Administrasi Karya Dharma (Maret 2023)
Publisher : Sekolah Tinggi Ilmu Administrasi Karya Dharma

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Abstract

Job security is one of the human rights and rights as a citizen that must be realized by the founding fathers of the Indonesian nation as stated in the 1945 Constitution and Pancasila. According to the main employment status category, workers can be combined into two parts, namely formal workers and informal workers. Formal workers consist of: 1) Workers who try to be assisted by permanent workers/paid workers 2) Laborers/employees/employees Workers who try to be assisted by permanent workers/paid workers. BPJS Ketenagakerjaan offers the Non-Wage Recipient Program (BPU) for informal sector self-employed workers. Because if at any time an accident occurs or causes death, the informal sector self-employed worker who has registered as a participant in the BPU Employment BPJS program and their family will receive benefits or guarantees such as hospital fees and compensation that have been determined according to applicable regulations. The goal to be achieved in this study is the Optimization of Public Services at the Merauke Branch Employment BPJS in non-recipient membership (BPU). The research method used in this study is a qualitative approach. Data collection techniques using observation and interviews. The results of the study show that the Optimization of Services at the Merauke Branch of the Employment BPJS Office is seen from five gaps, namely the Knowledge gap, Standards gap, Deliver. gap, Communication gap, and Service gap. Obstacles and pain were found in the services provided by BPJS Ketenagakerjaan, but they can be overcome by employees who always listen to every mistake experienced by participants properly and explain properly and clearly and in detail to participants so that conflicts that occur in services can be resolved by well and services are running well and safely again and there is a lack of public understanding of the importance of employment guarantees and protection benefits.
Kepuasan Mahasiswa Terhadap Kualitas Layanan Administrasi Sekolah Tinggi Ilmu Administrasi Karya Dharma Merauke Pohan, Farida Romaito; Wibowo, Juventus Bangkit; Ningrum, Nur Rohmah Yulia
Jurnal Administrasi Karya Dharma Vol. 3 No. 2 (2024): Jurnal Administrasi Karya Dharma (September 2024)
Publisher : Sekolah Tinggi Ilmu Administrasi Karya Dharma

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Abstract

This research aims to determine the level of student satisfaction with the quality of administrative services at STIA Karya Dharma Merauke. This research is a descriptive quantitative study using survey methods. The data collection technique used is a questionnaire. The population of this study is all active students for the academic year 2023/2024, totaling 478 students. The sampling technique used is simple random sampling, and a sample of 83 students was obtained. The data analysis technique used is the Community Satisfaction Index (CSI), in this case, students. The research results show that student satisfaction based on direct evidence indicators generally has an average score of 60.17, which falls into the Fair category. Student satisfaction based on the responsiveness indicator falls into the good category with an average score of 67.85. The Reliability Indicator with an average score of 79.72 falls into the Good category. The Empathy Indicator with a score of 78.82 falls into the Good category. The service procedure indicator with a score of 79.07 falls into the Good category. The Justice Indicator received a service score of 80.42, which falls into the Good category. Meanwhile, the environmental comfort indicator received a score of 60.24, which falls into the Satisfactory category. On the service security indicator, the score is 76.20, categorized as Good. Overall, student satisfaction with the quality of administrative services at STIA Karya Dharma Merauke falls into the good category
Co-Authors Kombobiran, Lidia Ningrum, Nur Rohmah Yulia Pohan, Farida Romaito