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All Journal Agregat: Jurnal Ekonomi dan Bisnis Jurnal Ilmiah Manajemen Dan Kewirausahaan
Dewa Putu Yohanes Agata L. Sandopart
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Economics, Econometrics & Finance

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The Effect of Service Quality and Price on Client Loyalty Using The Services of Notary and PPAT Yousfrita in Jakarta Dewa Putu Yohanes Agata L. Sandopart; Ramadhania, Dwi Nova; Budi, Budiman Abdulah; Sandopart, Dewa Ayu Indiana Ida L.
Agregat: Jurnal Ekonomi dan Bisnis Vol. 8 No. 2 (2024)
Publisher : Universitas Muhammadiyah Prof. DR HAMKA.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/agregat_vol8.i2/16286

Abstract

This study aims to examine the effect of service quality and price on client loyalty at YOUSFRITA Notary and PPAT services, in Jakarta. This study uses survey, interview and questionnaire methods by collecting data through questionnaires to clients. The population in this study are clients who have used YOUSFRITA notary and PPAT services. Sampling size using the hair formula depending on the number of parameters in the form of question indicators in this study, namely, 30 multiplied by 5, so that 150 respondents were obtained. The collected data were analysed using descriptive statistical methods and testing of data collection instruments using the Partial Least Square (PLS) method. The results showed that there was a positive and significant effect of service quality and price variables on client loyalty. The practical implication of this research is the importance of companies focusing on improving service quality, setting competitive prices and paying attention to the overall customer experience. By implementing these strategies, YOUSFRITA notary and PPAT services, can build strong Client Loyalty and increase their competitive advantage in the market.
The Mediation of Education and Tenure on the Perpormance of Employees Dewa Putu Yohanes Agata L. Sandopart; Budiman Abdulah; Annisa Pratiwi Ramdini; Erma Wijayanti; Dewa Ayu Indiana Ida L. Sandopart
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 5 No. 1 (2026): Januari: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v5i1.5497

Abstract

Factors influencing employee performance are a big concern for businesses in an increasingly dynamic workplace. Tenure and educational attainment are key factors in raising labor productivity. While tenure-based experience enables employees to develop competence, adaptability, and effectiveness in completing their tasks, education provides the fundamental knowledge and skills required for the job (Noe, 2020). However, without sufficient work experience, education alone is insufficient. Tenure permits individuals to comprehend company culture, strengthen technical and interpersonal abilities, and improve efficiency in completing their jobs (Robbins & Judge, 2019). Therefore, when developing human resource management strategies, businesses must have a thorough understanding of how these two factors affect employee performance. This research aims to determine the significant influence between education level and length of service on employee performance partially and simultaneously for employees of the Grand Sahid Jaya Hotel Jakarta. This research design is causal using primary data obtained from the results of the questionnaire. The population in this research was all 50 employees. The data analysis technique used in this research uses a questionnaire method, for data processing using statistical software SPSS Version 28. The research results show that education level and length of service influence employee performance partially and simultaneously.
Co-Authors Annisa Pratiwi Ramdini Budi, Budiman Abdulah Budiman Abdulah Dewa Ayu Indiana Ida L. Sandopart Erma Wijayanti Ramadhania, Dwi Nova Sandopart, Dewa Ayu Indiana Ida L.