Article Per Year (5 Year)
p-Index From 2020 - 2025
1.048
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Administrasi Pemerintahan Daerah
Johannes, Ryan Aji
Unknown Affiliation
Humanities Social Sciences

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search

 1 
KUALITAS PELAYANAN PUBLIK DALAM PEMBERIAN SANTUNAN KEPADA KORBAN KECELAKAAN LALU LINTAS DI PT JASA RAHARJA CABANG SULAWESI UTARA Pandeirot, V W; Johannes, Ryan Aji
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 16 No 1 (2024): Implementasi Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri (IPDN)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the quality of public services in providing compensation to traffic accident victims at PT Jasa Raharja North Sulawesi Branch. This research was conducted at PT Jasa Raharja North Sulawesi Branch. The type of research used is qualitative research, with data collection techniques through observation, interviews, and documentation. The data obtained were analyzed descriptively qualitatively. The number of informants was 4 people. Based on the results of the research, it shows that the quality of public services from the aspects of facilities and infrastructure, reliability, responsiveness, convenience has not gone well and optimally. This can be seen from the facilities and infrastructure. This is based on the lack of information facilities that are exposed or visible in the office, which are too small to be seen. The reliability of this is based on the lack of reliability of employees in providing services and the lack of public understanding of compensation. However, the aspects of Responsiveness and Ease have been carried out well. Efforts made in terms of quality of public services, namely in terms of information facilities are given more attention and can develop for the better, then in terms of providing compensation it is even more enhanced, further increasing outreach to the community regarding the functions and roles of PT Jasa Raharja.
ANALISIS ETIKA PELAYANAN PUBLIK Timbuleng, Mutiara; Johannes, Ryan Aji; Pangkey, Itje; Mamonto, Fitri Herawati
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 2 (2023): Penyelenggaraan Pemerintahan Daerah
Publisher : Institut Pemerintahan Dalam Negeri (IPDN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i2.3543

Abstract

Ethical considerations in the implementation of public services have serious implications for developing public issues, where negligence in complying with moral principles can result in inequality in public policy. This negative impact can involve individuals or groups who become victims of immoral policies. Public services, as an instrument for improving collective welfare, are threatened with being marginalized due to inadequate services, less than optimal implementation of tasks, and the tendency to prioritize personal and certain group interests. This research aims to analyze Public Service Ethics at the North Sulawesi Province Regional Development Planning Agency Office. The research method used is qualitative descriptive research, with data collection techniques through observation, interviews and documentation. The data obtained was analyzed descriptively qualitatively. The research results show that implementation of the concepts of equal rights, justice, loyalty and responsibility is not yet optimal. In terms of equal rights, it appears that awareness of the importance of providing equal services to all citizens is still low among employees. In the aspect of justice in public services, it is also still hampered by limited facilities, lack of emphasis on honesty, and personal interference which creates inequality. In the dimension of employee loyalty to their duties and responsibilities, it has also not reached the optimal level. Factors such as the dynamics of the work environment, lack of time discipline, resistance to criticism, and lack of awareness of responsibility affect employee performance. Therefore, to improve the quality of public services, it is necessary to carry out improvement efforts that focus on increasing employee awareness, discipline and loyalty to their duties and responsibilities. Implementation of strong public service ethics is the key to creating a service environment that is equal, fair and responsive to community needs.
OPTIMALISASI SMART ASN DALAM MENDUKUNG TRANSFORMASI BIROKRASI DI ERA DIGITAL DI PROVINSI SULAWESI UTARA Johannes, Ryan Aji
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 16 No 2 (2024): Pelayanan Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri (IPDN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v16i2.4744

Abstract

This study aims to analyze the readiness of ASN in facing the era of digital transformation, which includes mastery of technology and the ability to adapt to changes in the organization and an increasingly collaborative work culture. One interesting aspect raised is the difference in the level of readiness between millennial generation ASN and senior ASN, a topic that has rarely been discussed in previous studies. A deeper study of the gap in technological literacy between ASN generations and its influence on the implementation of the Smart ASN concept is expected to provide new insights to support the development of ASN policies. This study uses a qualitative descriptive method with informant selection through purposive sampling techniques. Informants were selected based on their relevance to the research topic, including millennial ASN (under 40 years old), senior ASN (over 40 years old), echelon officials who lead work units, IT or digital transformation teams, as well as academics and practitioners in the field of public policy and digital transformation. The results of the study indicate that the development of Smart ASN in North Sulawesi Province is a strategic step in strengthening the digital bureaucratic transformation that is being promoted by the central government. As part of the effort to create a more modern and efficient bureaucracy, Smart ASN plays a significant role in supporting the implementation of e-Government, improving the quality of public services, and accelerating administrative processes in various government sectors. The main finding of this study is an integrative approach to bridging the gap in technological literacy between generations of ASN through a collaborative mentoring program between millennial and senior ASN in North Sulawesi Province.
KUALITAS PELAYANAN PUBLIK DALAM PEMBERIAN SANTUNAN KEPADA KORBAN KECELAKAAN LALU LINTAS DI PT JASA RAHARJA CABANG SULAWESI UTARA Pandeirot, V W; Johannes, Ryan Aji
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 16 No 1 (2024): Implementasi Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the quality of public services in providing compensation to traffic accident victims at PT Jasa Raharja North Sulawesi Branch. This research was conducted at PT Jasa Raharja North Sulawesi Branch. The type of research used is qualitative research, with data collection techniques through observation, interviews, and documentation. The data obtained were analyzed descriptively qualitatively. The number of informants was 4 people. Based on the results of the research, it shows that the quality of public services from the aspects of facilities and infrastructure, reliability, responsiveness, convenience has not gone well and optimally. This can be seen from the facilities and infrastructure. This is based on the lack of information facilities that are exposed or visible in the office, which are too small to be seen. The reliability of this is based on the lack of reliability of employees in providing services and the lack of public understanding of compensation. However, the aspects of Responsiveness and Ease have been carried out well. Efforts made in terms of quality of public services, namely in terms of information facilities are given more attention and can develop for the better, then in terms of providing compensation it is even more enhanced, further increasing outreach to the community regarding the functions and roles of PT Jasa Raharja.
ANALISIS ETIKA PELAYANAN PUBLIK: Studi Pada Kantor Badan Perencanaan Pembangunan Daerah Provinsi Sulawesi Utara Timbuleng, Mutiara; Johannes, Ryan Aji; Pangkey, Itje; Mamonto, Fitri Herawati
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 2 (2023): Penyelenggaraan Pemerintahan Daerah
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i2.3543

Abstract

Ethical considerations in the implementation of public services have serious implications for developing public issues, where negligence in complying with moral principles can result in inequality in public policy. This negative impact can involve individuals or groups who become victims of immoral policies. Public services, as an instrument for improving collective welfare, are threatened with being marginalized due to inadequate services, less than optimal implementation of tasks, and the tendency to prioritize personal and certain group interests. This research aims to analyze Public Service Ethics at the North Sulawesi Province Regional Development Planning Agency Office. The research method used is qualitative descriptive research, with data collection techniques through observation, interviews and documentation. The data obtained was analyzed descriptively qualitatively. The research results show that implementation of the concepts of equal rights, justice, loyalty and responsibility is not yet optimal. In terms of equal rights, it appears that awareness of the importance of providing equal services to all citizens is still low among employees. In the aspect of justice in public services, it is also still hampered by limited facilities, lack of emphasis on honesty, and personal interference which creates inequality. In the dimension of employee loyalty to their duties and responsibilities, it has also not reached the optimal level. Factors such as the dynamics of the work environment, lack of time discipline, resistance to criticism, and lack of awareness of responsibility affect employee performance. Therefore, to improve the quality of public services, it is necessary to carry out improvement efforts that focus on increasing employee awareness, discipline and loyalty to their duties and responsibilities. Implementation of strong public service ethics is the key to creating a service environment that is equal, fair and responsive to community needs.
OPTIMALISASI SMART ASN DALAM MENDUKUNG TRANSFORMASI BIROKRASI DI ERA DIGITAL DI PROVINSI SULAWESI UTARA Johannes, Ryan Aji
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 16 No 2 (2024): Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v16i2.4744

Abstract

This study aims to analyze the readiness of ASN in facing the era of digital transformation, which includes mastery of technology and the ability to adapt to changes in the organization and an increasingly collaborative work culture. One interesting aspect raised is the difference in the level of readiness between millennial generation ASN and senior ASN, a topic that has rarely been discussed in previous studies. A deeper study of the gap in technological literacy between ASN generations and its influence on the implementation of the Smart ASN concept is expected to provide new insights to support the development of ASN policies. This study uses a qualitative descriptive method with informant selection through purposive sampling techniques. Informants were selected based on their relevance to the research topic, including millennial ASN (under 40 years old), senior ASN (over 40 years old), echelon officials who lead work units, IT or digital transformation teams, as well as academics and practitioners in the field of public policy and digital transformation. The results of the study indicate that the development of Smart ASN in North Sulawesi Province is a strategic step in strengthening the digital bureaucratic transformation that is being promoted by the central government. As part of the effort to create a more modern and efficient bureaucracy, Smart ASN plays a significant role in supporting the implementation of e-Government, improving the quality of public services, and accelerating administrative processes in various government sectors. The main finding of this study is an integrative approach to bridging the gap in technological literacy between generations of ASN through a collaborative mentoring program between millennial and senior ASN in North Sulawesi Province.
Co-Authors Fitri Herawati Mamonto Itje Pangkey Mamonto, Fitri Herawati Pandeirot, V W Timbuleng, Mutiara