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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal of Tourism, Hospitality and Travel Management (JTHTM)
Khamiliyah, Lili
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Systematic literature review on islamic bank customer adoption Khamiliyah, Lili; Waspada, Ikaputera; Sari, Maya
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 5 No. 6 (2023): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/fairvalue.v5i6.2786

Abstract

The development of Islamic banking has been widespread in Muslim-majority and non-Muslim countries. In the process of such developments, it is known that the adoption of Islamic banking products and services is an interesting phenomenon to study. This study aims to uncover the supporting factors for adopting Islamic banking in various countries. With a systematic literature review approach to publications in databases of reputable journals, this study has recognized that the adoption process of Islamic banking can be understood through the Diffusion of Innovation theory, Theory of Planned Behaviour, and Theory of Reasoned Action, including modifications. The religiosity aspect is a factor that exerts internal influence in the adoption of Islamic banking, while the environmental support factor is an external factor that supports adoption. This study has confirmed that adoption theories have become a powerful platform for understanding the acceptance of religiously motivated products for consumers with different backgrounds of religiosity.
The Influence of Human Resource Practices, Inclusive Leadership, and Digital Competence on Employee Engagement and Retention in the Hospitality Industry: A SEM-PLS Approach Yadnya, I Dewa Gede Sayang Adi; Khamiliyah, Lili
Journal of Tourism, Hospitality and Travel Management Vol. 2 No. 1 (2024)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jthtm.v1i2.307

Abstract

This study investigates the direct effects of human resource practices, inclusive leadership, and digital competence on employee engagement, job satisfaction, and retention intention in the hospitality industry. Grounded in Social Exchange Theory (SET) and the Job Demands–Resources (JD-R) Model, the research aims to provide a multidimensional understanding of how organizational support and digital adaptability shape key employee outcomes in service-intensive contexts. A quantitative, cross-sectional survey was conducted with 312 hospitality employees across Indonesia. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) via SmartPLS 4. The measurement model was assessed for validity and reliability, followed by an evaluation of the structural model to test the proposed hypotheses. The results confirm that human resource practices, inclusive leadership, and digital competence each have significant positive effects on employee engagement, job satisfaction, and retention intention. Moreover, both engagement and satisfaction were found to be strong predictors of employees’ intent to stay. These findings highlight the importance of integrating psychosocial and digital resources within human capital strategies. This study extends the existing literature by incorporating digital competence and inclusive leadership as key antecedents of employee outcomes—areas that remain underexplored in hospitality research. It also addresses a geographical gap by focusing on an emerging market context. The study offers theoretical integration of SET and JD-R models and provides actionable insights for organizations seeking to enhance workforce sustainability in a post-pandemic, digitally evolving service landscape.
Co-Authors Agus Rahayu Ikaputera Waspada, Ikaputera Maya Sari Puspo Dewi Dirgantari Yadnya, I Dewa Gede Sayang Adi