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All Journal International Journal of Social Science International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Pengabdian Eksplorasi Humaniora
Fika Fibriyanita
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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OPTIMIZATION IN IMPLEMENTATION OF PUBLIC SERVICE INFORMATION SYSTEM IN SOUTH BANJARMASIN DISTRICT, SOUTH KALIMANTAN Riska Aulia Noor; Rizky Subhan; Fika Fibriyanita; Beni Akhmad
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 8 (2025): JULY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i8.827

Abstract

The importance of public service information systems is currently a high level of need. This is based on the consideration that the population growth in Indonesia is very rapid, the level of needs and the growing economy, as well as the effectiveness and efficiency of handling public services. The public service information system in question is a service system based on information technology, where the availability of applications and capable systems facilitates the achievement of providing optimal services to the community, as well as learning for the community so that they can realize the importance of personal documents so that the fulfillment of service needs can be carried out easily and quickly. The components of this public service information system include service applications, authorized government official structures, competent government employees, and clear service procedures. This can be realized along with the level of need for efficiency in the implementation of task performance and service delivery from government employees to the public.
STRATEGY OF THE DEPARTMENT OF COMMUNICATION, INFORMATICS, CODE AND STATISTICS IN PUBLIC INFORMATION SERVICES IN KAPUAS REGENCY Fika Fibriyanita; Normajatun; Utari Nur Fitriani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.917

Abstract

The purpose of this study was to determine the description of the strategy of the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services and the obstacles in providing public information services through the kip.kapuaskab.go.id website portal. The research method uses a qualitative approach with descriptive research. Data were collected by observation, documentation, and interviews with 4 informants. Data analysis using qualitative data analysis. The results showed strategy implemented by the Communication, Informatics, Coding and Statistics Office of Kapuas Regency in public information services through the kip.kapuaskab.go.id website, namely: 1) core strategy, by determining the organizational structure, work system and employee placement based on education, 2) consequence strategy, implemented with giving appreciation, support and reprimand to employees to maintain performance, 3) customer strategy, implemented with standard operating procedures for services and complaints, 4) control strategy, by conducting evaluations through community satisfaction surveys and 5) cultural strategy, habits of mutual cooperation and cooperation by employees in carrying out services. The obstacles to public information services through the website are internet network access and server maintenance down.
Co-Authors Adinda Fiorentina Beni Akhmad M Sayuti Enggok Nasya Sahidia Normajatun Normajatun, Normajatun Riska Aulia Noor Riska Aulia Nur Rizki Apriliyanti Rizky Subhan Sitna Hajar Malawat Utari Nur Fitriani Winda Emelia