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All Journal AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik Jurnal Administrasi Publik dan Pembangunan (JPP) Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Jurnal Multidisiplin Sahombu Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Pengabdian Eksplorasi Humaniora
Sitna Hajar Malawat
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Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS PENGAWASAN PELAYANAN PUBLIK OLEH OMBUDSMAN REPUBLIK INDONESIA DI KOTA BANJARMASIN Sitna Hajar Malawat; Fakhsiannor Fakhsiannor
AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik Vol 5, No 2 (2020): (November) AS SIYASAH - Jurnal Ilmu Sosial Dan Ilmu Politik
Publisher : UPT Publikasi Dan Pengelolaan Jurnal Universitas Islam Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/as.v5i2.3561

Abstract

pemerintah membentuk sebuah badan pengawasan pelayanan publik yang menyelenggarakan kegiatan pelayanan tidak sesuai ketentuan, dan mampun menjadi wadah dalam menampung aspirasi masyarakat terkait pelayanan publik yang diterimanya serta dapat memberikan solusi, sehingga dibentuklah Ombudsman Republik Indonesia, yang tertuang dalam Undang-Undang Republik Indonesia Nomor 37 Tahun 2008 Berdasarkan data yang diperoleh oleh peneliti pada observasi awal di kantor Ombudsman Republik Indonesia Perwakilan Kalimantan Selatan, tercatat pertanggal 25 November 2019 terdapat 156 laporan pengaduan yang mana diantaranya 119 laporan yang memenuhi syarat dan 34 laporan diantaranya ditolak sebab tidak memenuhi syarat pengaduan. Yang dapat dikelompokkan dalam substansi seperti; dugaan tidak memberikan pelayanan sebanyak 36 laporan, dugaan penyimpangan prosedur sebanyak 34 laporan dan dugaan penundaan berlarut sebanyak 27 laporan dari berbagai macam bidang seperti; kepegawaian, pertanahan, pendidikan, perhubungan, kepolisian dan sebagainya.
KINERJA APARATUR DESA SEBAGAI UJUNG TOMBAK PELAYANAN PUBLIK DI DESA KERAMAT, KABUPATEN BANJAR Sitna Hajar Malawat; Novita Octaviani
Jurnal Administrasi Publik dan Pembanguan Vol 1, No 2 (2019): JULI - DESEMBER 2019
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v1i2.2444

Abstract

The purpose of this study was to find out how the performance of the Village Apparatus was at the forefront of public services in the Keramat Village, Banjar Regency and what were the obstacles to the performance of the Keramat Village Apparatus, Banjar Regency. This research method uses a qualitative approach with a type of descriptive research. Data was collected by carrying out observations, documentation, and in-depth interviews with 6 (six) informants. This study uses interactive model data analysis techniques according to Miles & Huberman. The results of this study show that the performance of the sacred village apparatus as the spearhead of public services is seen in terms of understanding of duties, quality, the quantity of work and work commitments is quite good, but regarding timeliness, the Sacred Village Apparatus is still not disciplined. There are three factors that inhibit the performance of the Keramat Village Apparatus, Banjar Regency, namely the lack of village facilities and infrastructure, the limited ability of the village apparatus, and the low education of the village community in Keramat Village, Banjar Regency.
Optimalisasi Partisipasi Masyarakat Dalam Kegiatan Musyawarah Pembangunan di Kelurahan Telum Dalam Beni Akhmad; Riska Aulia Noor; Fika Fibriyanita; Sitna Hajar Malawat; Winda Emelia
Jurnal Pengabdian Eksplorasi Humaniora Vol. 2 No. 1 (2024): Jurnal Pengabdian Eksplorasi Humaniora
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/ekshum.v2i1.17

Abstract

ABSTRAK: Kegiatan pengabdian masyarakat dengan tema “optimalisasi partisipasi masyarakat dalam kegiatan musyawarah pembangunan”. Yakni penyuluhan pentingnya partisipasi masyarakat dilakukan oleh tim yang peduli terhadap pembangunan berkelanjutan. Hasil responsnya cukup untuk dapat di diskusikan “penting pembangunan fisik atau pembangunan non fisik”. Sebagian beranggapan, pembangunan fisik lebih perlu karena lebih terlihat dan bisa dimanfaatkan. Kegiatan pengabdian ini dilakukan pada hari Kamis, 08 Februari 2024 di kelurahan teluk dalam. Target yang ingin dicapai dari pengabdian ini adalah melalui sosialisasi yang diberikan kepada masyarakat diharapkan dapat memberikan pengetahuan tentang pemahaman pentingnya partisipasi masyarakat dalam suatu pembangunan. Partisipasi masyarakat dalam pelaksanaan pembangunan fisik maupun non fisik juga menjadi pendukung utama dalam keberhasilan pembangunan di kelurahan teluk dalam. Sedangkan pada pembangunan non fisik masyarakat berpartisipasi dengan mengikuti pelatihan, penyuluhan, pembinaan, dan sebagainya. Kata Kunci: Optimalisasi, Partisipasi Masyarakat, Pembangunan ABSTRACT: Community service activities with the theme "optimizing community participation in development deliberation activities". Namely, education on the importance of community participation is carried out by a team that cares about sustainable development. The response results are sufficient to be able to discuss "the importance of physical development or non-physical development". Some think that physical development is more necessary because it is more visible and can be utilized. This service activity was carried out on Thursday, February 8 2024 in Teluk Dalam sub-district. The target to be achieved from this service is that through outreach provided to the community, it is hoped that it can provide knowledge about understanding the importance of community participation in development. Community participation in the implementation of physical and non-physical development is also the main support in the success of development in Teluk Dalam sub-district. Meanwhile, in non-physical development, the community participates by participating in training, counseling, coaching, and so on. Keywords: Optimization, Community Participation, Development
Analysis Sector Economy With The Shift Share Method And Policy Strategy Growth And Competitiveness Through Collaborative Governance Abdul Haliq; Sitna Hajar Malawat; Ridwan Sya'rani; Deli Anhar
Jurnal Multidisiplin Sahombu Vol. 5 No. 02 (2025): Jurnal Multidisiplin Sahombu, (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to analyze the growth and competitiveness of the economic sector or business field in Barito Kuala Regency, as well as policy strategies for increasing the growth and competitiveness of the economic sector through collaborative governance. The method used is quantitative descriptive with Shift-Share Analysis (SSA), the source of data analysis is the current price GRDP according to the business field in 2019 and 2023 in Barito Kuala Regency and South Kalimantan Province. The study results show that not all economic sectors are included in the Shift-Share Analysis (SSA) quadrant. Quadrant I: Fast Growth and Competitive; no economic sectors or business fields were found. Quadrant II: Slow Growth and Competitive; there are economic sectors 1) Water Supply, Waste Management, Waste, and Recycling; 2) Construction; 3) Wholesale and Retail Trade; Car and Motorcycle Repair; 4) Real Estate; 5) Government Administration, Defense and Compulsory Social Security; and 6) Education Services. Quadrant III: Rapid Growth and Uncompetitive, economic sectors 1) Mining and Quarrying, and 2) Transportation and Warehousing. Quadrant IV: Slow Growth and Uncompetitive, economic sectors 1) Agriculture, Forestry, and Fisheries; 2) Manufacturing Industry; 3) Electricity and Gas Supply; 4) Accommodation and Food and Beverage Provision; 5) Information and Communication; 6) Financial Services and Insurance; 7) Corporate Services; 8) Health Services and Social Activities; and 9) Other Services. Policies to increase growth and competitiveness of the economic sector through collaborative governance based on the main variables 1) Human Resources, 2) MSME Development, 3) Product Marketing, and supporting variables 1) Infrastructure Development, and 2) Innovation and Technology.
Pelatihan Personal Branding dan Public Speaking di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Banjar Ridwan Sya'rani; Sitna Hajar Malawat; Beni Akhmad; Rizky Subhan
ABDISOSHUM: Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Vol. 4 No. 2 (2025): Juni 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/abdisoshum.v4i2.5548

Abstract

Personal branding and public speaking training at Investment and One-Stop Integrated Service Office (DPMPTSP) of the Banjar Regency is to provide increased understanding and practical knowledge to employees about the importance of the training material in realizing excellent service to the community. The trainers are the community service team and ersonal branding and public speaking practitioners. The number of participants in the activity is 25 people. The implementation of the activity is carried out using presentation, discussion and simulation methods. The activities are implementation of pre-tests, provision of materials, and evaluation with post-tests. The training materials include practical theories and practices of personal branding and public speaking. The results of the pre-test and post-test were tested using the t-test and N-Gain. The results of the t-test (p<0.05) showed a significant increase in the knowledge of training participants and the results of the N-Gain test (0.72) showed that the implementation of the training was quite effective.
Responsivitas Pegawai dalam Meningkatkan Pelayanan Publik di Kantor Kelurahan Mawar Kota Banjarmasin: Penelitian Siti Fatimah; Sitna Hajar Malawat; Junaidy; Fakhsiannor
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.1647

Abstract

The purpose of this study is to improve the quality of public services, especially in Mawar Village, Banjarmasin City. Responsiveness or responsiveness is the ability of an organization to identify community needs, prioritize needs, and develop them into various service programs. The quality of public services is the core of service performance. Service performance is an important point in the implementation of public services. The quality of public services is an indicator of the success of the public services provided. If the quality of public services is good, then it can be ascertained that the service performance carried out by the service apparatus is also optimal, accompanied by behavior and attitudes that uphold the values ​​of morality and service ethics, and have high responsibility and professionalism in carrying out their duties and responsibilities.
Co-Authors Abdul Haliq Beni Akhmad Deli Anhar Fakhsiannor Fakhsiannor Fakhsiannor Fika Fibriyanita Junaidy Novita Octaviani Ridwan Sya'rani Riska Aulia Noor Rizky Subhan SITI FATIMAH Winda Emelia