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All Journal International Journal of Social Science Jurnal Penelitian Pendidikan Indonesia
Normajatun, Normajatun
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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EFFECTIVENESS OF ONLINE PUBLIC ASPIRATIONS AND COMPLAINTS SERVICES AT THE COMMUNICATION, INFORMATICS AND STATISTICS SERVICE OF BANJARMASIN CITY Normajatun, Normajatun; M Sayuti Enggok; Fika Fibriyanita; Riska Aulia Nur; Nasya Sahidia
International Journal of Social Science Vol. 4 No. 5: Februari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i5.9706

Abstract

This study aims to describe the effectiveness of online community aspiration and complaint services at the Communication, Information and Statistics Office of Banjarmasin City. The research method was carried out with a qualitative approach. Data was obtained by conducting interviews and supported by documentation review. Data analysis is descriptive qualitative. The results showed that online community aspiration and complaint services were effective as measured by indicators: goal achievement, integration and adaptation were effective but not optimal
Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala Susanti, Heni; Widiaswari, Roro Rukmini; Normajatun, Normajatun
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020242401

Abstract

This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction.
EMPLOYEE COMPETENCY IN USING THE SRIKANDI APPLICATION IN SALAM BABARIS DISTRICT TAPIN REGENCY Enggok, Murakhman Sayuti; Normajatun, Normajatun; Hairansyah, Hairansyah; Maulida Rahmah
International Journal of Social Science Vol. 5 No. 3 (2025): October 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i3.7414

Abstract

The purpose of this study was to determine employee competency and obstacles in using the Srikandi Application in Salam Babaris District, Tapin Regency. The research method used a qualitative approach with a descriptive research type. Data were collected through observation, documentation and interviews to four informants consisting of the Sub-district Head, Sub-district Secretary, Head of General and Personnel Sub-division and Operator Staff. Data analysis was carried out qualitatively. The results of the study indicate that employee competency in using the Srikandi Application is: most employees have understood the basic functions of the application, but have not fully mastered the advanced features, there is a gap in technical ability between employees who are accustomed to using computers and those who are not, some employees have high self-confidence in facing digitalization while others are still lacking, responsible personality in accelerating adaptation, and there are differences in employee motives in using digitalization and the role of the application in supporting work success. The obstacles faced includelow technical skills, unstable motives, minimal ongoing training and inadequate facilities and infrastructure
Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala Susanti, Heni; Widiaswari, Roro Rukmini; Normajatun, Normajatun
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 1 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020242401

Abstract

This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction.
Co-Authors Enggok, Murakhman Sayuti Fika Fibriyanita Hairansyah, Hairansyah Heni Susanti, Heni M Sayuti Enggok Maulida Rahmah Nasya Sahidia Riska Aulia Nur Roro Rukmini Widiaswari