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All Journal Jurnal Ekonomi & Studi Pembangunan Innovative: Journal Of Social Science Research
Yuliana, Monikka
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Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Other

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Islamic Bank Customer Satisfaction and Services During the COVID-19 Pandemic Riduwan, Riduwan; Setyono, Hendro; Yuliana, Monikka; Jannah, Siti Salma Miftahul
Jurnal Ekonomi & Studi Pembangunan Vol 23, No 1: April 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jesp.v23i1.13796

Abstract

The COVID-19 pandemic has negatively impacted the Islamic banking industry by increasing non-performing financing, decreasing savings, and weakening annual performance. This condition, if not anticipated, can lead to bankruptcy. Therefore, customers need to get the best service so that their loyalty is maintained even though the conditions of Islamic banks are difficult. This study analyses customer satisfaction toward Islamic banks services during the COVID-19 pandemic. The respondents are 308 customers. The sampling method uses purposive sampling, and the data processing uses the Customer Satisfaction Index (CSI) model. The results of this study indicate that customers are satisfied with Islamic banks' services. So, they are willing to recommend other parties to become bank customers, not transfer funds to other Islamic banks, will not move to conventional banks, and not withdraw deposits. However, this study has limitations because it has not included social performance as a factor that affects loyalty. In addition, most respondents are Muslim, so future research is recommended to analyze satisfaction by including these two factors. Furthermore, these findings provide value for policy implications and recommendations for Islamic banks and stakeholders to increase satisfaction and service.
Analisis Good Corporate Governance, Intellectual Capital Dan Sales Growth Terhadap Kinerja Keuangan Perusahaan (Studi Empiris Perusahaan Sub Sektor Makanan Dan Minuman Yang Terdaftar Di BEI Tahun 2021 – 2023) Yuliana, Monikka; Asakdiyah, Salamatun; Sutanto, Aftoni
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14899

Abstract

Penelitian ini dilakukan untuk menguji Good Corporate Governance (GCG) yang diproksikan dengan Kepemilikan Institusional, Intellectual Capital (IC) yang diproksikan dengan Capital Employed Efficiency (CEE) dan Sales Growth berpengaruh secara parsial terhadap Kinerja Keuangan yang diproksikan dengan Return on Asset (ROA). Penelitian ini dilakukan pada perusahaan subsektor makanan dan minuman yang terdaftar di Brusa Efek Indonesia tahun 2021 – 2023. Populasi penelitian ini berjumlah 95 Perusahaan. Pemilihan sampel menggunakan teknik purposive sampling sehingga diperoleh 45 perusahaan dengan 3 tahun pengamatan maka diperoleh 135 data penelitian. Metode pengujian hipotesis menggunakan model regresi data panel dengan pendekatan Random Effect Model (REM) dan alat uji yang digunakan yaitu Eviews 10. Hasil penelitian menunjukkan bahwa Good Corporate Governance (GCG) yang diproksikan oleh kepemilikan institusional berpengaruh positif dan signifikan terhadap kinerja keuangan (ROA), Intellectual Capital (IC) yang diproksikan oleh Capital Employed Efficiency (CEE) berpengaruh positif dan signifikan terhadap kinerja keuangan (ROA), sedangkan Sales Growth berpengaruh negatif dan tidak signifikan terhadap kinerja keuangan (ROA).
Co-Authors Aftoni Sutanto Hendro Setyono Jannah, Siti Salma Miftahul Riduwan Riduwan, Riduwan Salamatun Asakdiyah, Salamatun