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Salsabilah, Nabilah
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Humanities Biochemistry, Genetics & Molecular Biology Chemistry Dentistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Other

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PENGARUH KUALITAS PELAYANAN KARYAWAN TERHADAP MINAT KONSUMEN (STUDI KASUS BAKERY LAZIDZ KAB. MANDAILING NATAL) Salsabilah, Nabilah; Sinulingga, Bastanta; Hasibuan, M. Hizbullah; Siregar, Ahmad Rajin
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol 2 No 3 (2022): ALGEBRA : JURNAL PENDIDIKAN, SOSIAL DAN SAINS
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/algebra.v2i3.571

Abstract

Abstrak Kualitas pelayanan sangat berpengaruh terhadap maju tidaknya perusahaan. Kualitas pelayanan merupakan segala upaya yang dilakukan secara maksimal dengan maksimal untuk meningkatkan dan memenuhi kebutuhan dan harapan konsumen. Konsumen akan menilai baik atau tidaknya pelayanan yang disediakan oleh perusahaan. Apabila kualitas pelayanan tidak di perbaiki maka akan banyak konsumen yang akan beralih kepada perusahaan lain yang melayani dengan kualitas pelayanan yang lebih baik. Hal ini akan merugikan perusahaan karena dapat mengurangi pendapatan perusahaan. Penelitian ini bertujuan untuk mengetahui, bagaimana kualitas pelayanan di lazidz bakery Mandailing Natal, minat membeli konsumen di lazidz bakery, pengaruh kualitas pelayanan terhadap minat konsumen membeli produk di lazidz bakery. Penelitian ini menggunakan metode penelitian kualitatif dengan studi deskriptif. Sumber data yang diperoleh dari wawancara dan observasi didukung adanya dokumentasi. Untuk sumber pendukung di ambil dari penelitian-penelitian sebelumnya. Kata Kunci : Kualitas, Pelayanan, Konsumen Abstract The quality of service is very influential on the progress of the company or not. Quality of service is all efforts made to the maximum to the maximum to improve and meet the needs and expectations of consumers. Consumers will assess whether or not the services provided by the company. If the quality of service is not improved, many consumers will switch to other companies that serve with better service quality. This will be detrimental to the company because it can reduce the company's income. This study aims to determine, how the quality of service at Lazidz bakery Mandailing Natal, consumer buying interest at Lazidz bakery, the effect of service quality on consumer interest in buying products at Lazidz bakery. This research uses qualitative research methods with descriptive studies. Sources of data obtained from interviews and observations supported by documentation. Supporting sources are taken from previous studies. Keywords: Quality, Service, Consumer
The Factors Associated with Outpatient Re-Visits at RSJ Dr. Radjiman Wediodiningrat Lawang Salsabilah, Nabilah; Shaluhiyah, Zahroh; Mustofa, Syamsulhuda Budi
JURNAL INFO KESEHATAN Vol 21 No 3 (2023): JURNAL INFO KESEHATAN
Publisher : Research and Community Service Unit, Poltekkes Kemenkes Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31965/infokes.Vol21.Iss3.1187

Abstract

The number of people with disorders is gradually increasing from one year to the next. In Indonesia, the estimated number of people with mental illness is around 450,000 with a severe mental illness where 31.5% of people with mental illness are shackled by their families and 15% do not seek any medical treatment. Patients with mental disorders are in a state of mindset and emotions that are unstable, so the role of the family is needed to help people with self-care activities. According to Andersen, there are three factors that impact health service utilization. Factors that influence include predisposing factors, enabling factors, and need factors. The purpose of this study was to determine the factors that are associated with re-visiting outpatients at Dr. Radjiman Wediodiningrat Lawang Mental Hospital. The research method is quantitative research with a cross-sectional study approach. The research sample was the family who accompanied the patient to make an outpatient re-visit with a total of 400 respondents. The sampling technique used was accidental sampling. The data analysis used in this study was the Chi-Square test. The results indicated that there was a significant relationship between knowledge (p-value: 0.006), attitude (p-value: 0.000), income (p-value: 0.032), family support (p-value: 0.00), and information support (p-value: 0.003) with the re-visit of outpatients at Dr. Radjiman Wediodiningrat Lawang Mental Hospital. Predisposing factors and enabling factors are both associated with re-visiting outpatients at Dr. Radjiman Wediodiningrat Lawang Mental Hospital. Future researchers are hoped to study other aspects such as hospital health service system components and need factors that may be associated to recurrent visits of mental illness patients by utilizing a more comprehensive questionnaire to acquire better information. 
Co-Authors Hasibuan, M. Hizbullah Sinulingga, Bastanta Siregar, Ahmad Rajin Syamsulhuda BM Zahroh Shaluhiyah