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All Journal Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Vera Rizki Yuniar
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Computer Science & IT

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Peran Key Performance Indicators (KPI) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit: Literature Review Vera Rizki Yuniar; Keysya Alifia Zabina; Medica Normalika Zakiah; Anita Wulansari
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 6 No. 02 (2024): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v6i02.433

Abstract

Key Performance Indicators (KPIs) are performance measurement tools that evaluate how well an organization achieves its stated goals. In hospitals, KPIs can be used to improve the quality of health services. This literature review aims to determine the role of KPIs in improving the quality of hospital services by identifying factors that influence the preparation, implementation, and evaluation of KPIs. The method used is to collect and analyze scientific articles that are relevant to the research topic. The literature review results show that KPIs can benefit hospitals in terms of efficiency, effectiveness, and patient satisfaction. This literature review is expected to provide insights and references for hospitals that want to develop and implement KPIs as a performance measurement tool and improve service quality.
Co-Authors Anita Wulansari Keysya Alifia Zabina Medica Normalika Zakiah