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All Journal Jatilima : Jurnal Multimedia Dan Teknologi Informasi Prosiding Seminar Nasional Indonesia
Vera Rizki Yuniar
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Humanities Computer Science & IT Social Sciences Other

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Peran Key Performance Indicators (KPI) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit: Literature Review Vera Rizki Yuniar; Keysya Alifia Zabina; Medica Normalika Zakiah; Anita Wulansari
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 6 No. 02 (2024): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v6i02.433

Abstract

Key Performance Indicators (KPIs) are performance measurement tools that evaluate how well an organization achieves its stated goals. In hospitals, KPIs can be used to improve the quality of health services. This literature review aims to determine the role of KPIs in improving the quality of hospital services by identifying factors that influence the preparation, implementation, and evaluation of KPIs. The method used is to collect and analyze scientific articles that are relevant to the research topic. The literature review results show that KPIs can benefit hospitals in terms of efficiency, effectiveness, and patient satisfaction. This literature review is expected to provide insights and references for hospitals that want to develop and implement KPIs as a performance measurement tool and improve service quality.
IMPLEMENTASI METODE DESIGN THINKING DALAM PERANCANGAN UI/UX PADA TAMPILAN WEBSITE DAN MOBILE Ilham Takbir Al Azhiim; Vera Rizki Yuniar
Prosiding Seminar Nasional Indonesia Vol. 4 No. 1 (2026): Prosiding Seminar Nasional Indonesia
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20309793

Abstract

This study discusses the implementation of the Design Thinking method in UI/UX design in two digital product contexts, namely information system websites and mobile applications. The focus of the research is directed at the use of Design Thinking as a human-centered design framework, rather than on testing instruments or detailed feature discussions. This study uses a mapping of the design process of the main Design Thinking activities, namely understanding users, formulating problems, developing solution ideas, creating prototypes, and making design improvements based on feedback. The results of the discussion show that Design Thinking provides a systematic yet flexible workflow in translating user problems into UI/UX designs. In the website context, this method emphasizes information architecture, navigation hierarchy, and workflow organization. In the mobile context, this method emphasizes concise interaction flows, visual clarity, and simplicity of use. Thus, Design Thinking can be applied adaptively in website and mobile UI/UX design.
Co-Authors Anita Wulansari Ilham Takbir Al Azhiim Keysya Alifia Zabina Medica Normalika Zakiah