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Norkhadiza, Norkhadiza
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Education Medicine & Pharmacology Social Sciences

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Analysis of Community Satisfaction in Using Trans Banjarbakula Bus Transportation Akhmad, Beni; Sari, Mita; Norkhadiza, Norkhadiza; Fitriani, Fitriani; Sintaman, Putri Irianti
Anterior Jurnal Vol. 23 No. 1 (2024): Anterior Jurnal
Publisher : ​Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/anterior.v23i1.5937

Abstract

Trans Banjarbakula bus, this research aimed to find out how is the representation of community satisfaction in using trans Banjarbakula bus transportation in South Kalimantan Province. Methodology used in this research is descriptive quantitative. Data collection technique used in this research are observation, questionnaire and documentation with 100 passengers of trans Banjarbakula bus as respondents. Analysis of passenger’ satisfactions in Gambut Barakat Terminal bring in customer satisfaction index (CSI), overall dimensions servqual is about 90.28% which mean the passengers are satistified. Result of this research shows the CSI value based on 5 dimensions which are reliability 90,75%, responsiveness 88,50%, guarantee 90,20%, empathy 90,05%, and physical evidence 91,90%. Physical evidence (tangible) is servqual dimension occupied the first rank in terms of its’ influence on passenger satisfactions
Co-Authors Akhmad, Beni Fitriani Fitriani Putri Irianti Sintaman SARI, MITA