Garuda - Garba Rujukan Digital

THE INFLUENCE OF PROMOTION AND TRUST ON THE PURCHASE DECISION OF NATURE REPUBLIC BRAND SKINCARE PRODUCTS TOKOPEDIA CONSUMER STUDY IN TANGERANG CITY Tarto, Tarto; Tovtora S, Feba Dinova Dex; Laras, Isthi Bayu; Ristiyanto, Reza Rafi
Digital Business Journal Vol 3, No 1 (2024): Digital Business Journal
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v3i1.12347

This study aims to determine the effect of promotion and trust on purchasing decisions as interverning variables partially or simultaneously. The data analysis method used is casual associative using a quantitative approach. This research uses SPSS version 27. The sample of this research is 96 Tokopedia consumers who buy Nature Republic products as respondents. Sampling using purposive sampling technique using a questionnaire instrument to collect data. The research results show that: 1). Partially Promotion (X1) has a positive and significant effect on Purchase Decision tcount 4.030 > ttable 1.661 with a significance value of 0.001 <0.05 then Ho is rejected and Ha is accepted (Y). 2). Partially Trust (X2) has a positive and significant effect on Purchase Decisions tcount 6.717 > ttable 1.661 with a significance value of 0.001 <0.05 then Ho is rejected and Ha is accepted (Y). 3). Simultaneously, it shows that promotion (X1) and trust (X2) have a positive and significant effect on purchasing decisions (Y). Because the Fcount value (120.615) > Ftable value (3.09) and the significance value F (0.000) < error rate (α = 0.05), then H0 is rejected and Ha is accepted.

THE INFLUENCE OF DIGITAL MARKETING AND GREEN PROMOTION ON THE DECISION TO PURCHASE TOYOTA RAIZE Rauf, Abdul; Tovtora S, Feba Dinova Dex; Sopiyan, Aldi
Digital Business Journal Vol 2, No 2 (2024): Digital Business Journal
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v2i2.10578

The lifestyle of today's modern society fulfills the needs and desires to shop more efficiently, practically and easily. Developing technology makes consumers use technology to meet their daily needs by using information facilities, one of which is the use of the internet. In determining the purchase decision, an important thing to consider is the quality of service. The company provides quality service aims to provide convenience for consumers. This study uses an associative method with a quantitative approach. Based on the multiple regression test, it shows that the higher the value of Digital Marketing (X1) and Green Promotion (X2) simultaneously at a certain value, then it will increase the value of Purchase Decision (Y) at a certain value as well. The simultaneous effect of Digital Marketing and Green Promotion on Purchase Decision of Toyota Raize at PT Astra Internasional is significant. Partially Digital Marketing has a positive and significant effect on Purchase Decision of Toyota Raize, and Green Promotion has a positive and significant effect on Purchase Decision of Toyota Raize at PT Astra Internasional.

THE INFLUENCE OF WORD OF MOUTH AND SERVICE EXELLENT ON CONSUMER SATISFACTION Prasetyo, Fitria Madaniah; Tovtora S, Feba Dinova Dex
Jurnal Comparative: Ekonomi dan Bisnis Vol 7, No 1 (2025): February
Publisher : Univesitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/combis.v7i1.13658

This research aims to determine the effect of word of mouth and excellent service on customer satisfaction at the Alfamart T-junction Keramat Pakuhaji Tangerang. The data in this study are qualitative in the form of quantitative data, because data analysis uses statistical analysis, the qualitative data form is used as quantitative data. And qualitative is converted into quantitative form data using the Likert scale method. A sample of 60 respondents was taken using the incidental sampling technique, that is, anyone who happens to meet the researcher can be used as a sample. Proposed statistical tests which include validity test, reliability test, classic assumption test, simple regression, multiple regression, simple correlation test, multiple correlation test, and determination coefficient of determination. And done by testing the hypothesis that includes partial test (t test) and silmutan test (f test). The results showed that partially the Word of Mouth (X1) variable had a positive effect on Customer Satisfaction (Y). This is indicated by tcount> ttable, namely 5.293> 2.001, and Service Excellent (X2) has a positive effect on Customer Satisfaction (Y). This is indicated by tcount> ttable which is 3.702> 2.001 and a significant regression value of 0.000 is less than 0.050. And simultaneously the variables Word of Mouth (X1) and Service Excellent (X2) have a positive effect on Customer Satisfaction (Y), namely Fcount> Ftable of 11.066> 3.16. With the value of the multiple regression equation Y = 7.778 + 0.304 X1 + 0.494 X2 with a determination coefficient of 28.0%, the rest is influenced by factors not examined

Integrasi Video Marketing sebagai Strategi Meningkatkan Penjualan. Brand Awareness, dan Retensi Pelanggan Tovtora S, Feba Dinova Dex; Prasetyo, Fitria Madaniah; Priyatna, Eka Hendra
Digital Business Journal Vol 4, No 1 (2025)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/digibis.v4i1.14542

Perkembangan teknologi digital telah mendorong perubahan signifikan dalam strategi pemasaran, salah satunya melalui integrasi video marketing. Penelitian ini bertujuan untuk menganalisis pengaruh integrasi video marketing terhadap peningkatan penjualan, brand awareness, dan retensi pelanggan. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan penyebaran kuesioner kepada 110 responden yang merupakan pengguna aktif media sosial dan konsumen e-commerce. Analisis data dilakukan menggunakan regresi linear sederhana dan berganda untuk mengetahui hubungan antara variabel video marketing dengan penjualan, brand awareness, dan retensi pelanggan. Hasil penelitian menunjukkan bahwa video marketing memiliki pengaruh positif dan signifikan terhadap peningkatan brand awareness dan penjualan, serta berkontribusi dalam memperkuat loyalitas pelanggan melalui konten yang relevan dan interaktif. Strategi ini dinilai efektif karena mampu menyampaikan pesan merek secara emosional dan visual, meningkatkan keterlibatan audiens, serta mempercepat keputusan pembelian. Temuan ini merekomendasikan perusahaan untuk mengintegrasikan video marketing secara sistematis dalam kampanye digital guna meningkatkan daya saing dan keberlanjutan bisnis.

The Impact of AI Chatbots, Service Personalization, and Response Speed on Customer Satisfaction in E-Commerce in Indonesia Hadiyati, Rini; Tovtora S, Feba Dinova Dex
West Science Interdisciplinary Studies Vol. 3 No. 12 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i12.2497

This study investigates the impact of AI chatbots, service personalization, and response speed on customer satisfaction in the e-commerce sector in Indonesia. As e-commerce platforms continue to grow, customer satisfaction has become a critical factor in maintaining competitiveness. A quantitative approach was employed, utilizing a structured questionnaire to gather data from 175 respondents. The data were analyzed using multiple regression analysis through SPSS version 25. The results indicated that AI chatbots, service personalization, and response speed all have a significant positive impact on customer satisfaction, with response speed having the strongest influence. These findings suggest that optimizing AI chatbot functionalities, enhancing personalized experiences, and improving response speed are essential strategies for e-commerce businesses aiming to enhance customer satisfaction. This study provides valuable insights for e-commerce practitioners in Indonesia and contributes to the literature on customer service in digital platforms.

The Impact of AI Chatbots, Service Personalization, and Response Speed on Customer Satisfaction in E-Commerce in Indonesia Hadiyati, Rini; Tovtora S, Feba Dinova Dex
West Science Interdisciplinary Studies Vol. 3 No. 12 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i12.2497

This study investigates the impact of AI chatbots, service personalization, and response speed on customer satisfaction in the e-commerce sector in Indonesia. As e-commerce platforms continue to grow, customer satisfaction has become a critical factor in maintaining competitiveness. A quantitative approach was employed, utilizing a structured questionnaire to gather data from 175 respondents. The data were analyzed using multiple regression analysis through SPSS version 25. The results indicated that AI chatbots, service personalization, and response speed all have a significant positive impact on customer satisfaction, with response speed having the strongest influence. These findings suggest that optimizing AI chatbot functionalities, enhancing personalized experiences, and improving response speed are essential strategies for e-commerce businesses aiming to enhance customer satisfaction. This study provides valuable insights for e-commerce practitioners in Indonesia and contributes to the literature on customer service in digital platforms.

Title

Found 6 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 6 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 6 Documents
Search