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Analysis Of The Influence Of Nurse Competence, Teamwork, And Supervision Techniques In Patient-Centered Care Implementation At RSUD Dradjat Prawiranegara Aulia Rahman Hakim, Ari; Rita Wahidi, Kemala; Silviana Mustikawati, Intan
Jurnal Health Sains Vol. 6 No. 9 (2025): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v6i9.2706

Abstract

Patient-focused care is a comprehensive, responsive, and integrated health service approach, with the aim of meeting the diverse needs of patients and their families. This approach emphasizes the importance of the role of health workers, especially nurses, in providing services that are not only oriented towards medical actions, but also towards patient preferences, values, and expectations. Purpose: This study aims to analyze the influence of nurse competence and teamwork on patient-focused care, with supervision techniques as a mediating variable, at Dr. Dradjat Prawiranegara Regional General Hospital, Serang Regency, Banten. Method: The type of research used is quantitative with a descriptive analytical design. Data collection was carried out through questionnaires. Data analysis includes descriptive analysis using the three box method approach, as well as inferential analysis using Structural Equation Modeling–Partial Least Square (SEM-PLS). Population and Sample: The study population was all nurses working in the inpatient ward of Dr. Dradjat Prawiranegara Regional General Hospital, Serang, with a sample size of 250 nurses. Results: The study shows that nurse competence and teamwork have a significant effect on supervision techniques. Furthermore, nurse competence, teamwork, and supervision techniques had both partial and simultaneous effects on the implementation of patient-centered care. The R-square test results also confirmed that these three independent variables simultaneously made a strong contribution to achieving patient-centered care in hospitals.
Pengaruh Dukungan Psikososial, KIE dan Fasilitas Layanan Kesehatan terhadap Keputusan Ibu Hamil dalam Memilih ANC dan Persalinan Fernando Pausoan Gultom, Doddy; Rita Wahidi, Kemala; Nofierni, Nofierni
Journal of Comprehensive Science Vol. 4 No. 3 (2025): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i3.3087

Abstract

This study aims to analyze the role of Social Media Marketing as a moderation variable on the influence of psychosocial support, health communication, information and education (KIE), and health facilities on pregnant women's decisions in choosing Antenatal Care (ANC) and childbirth services at Petukangan General Hospital. Psychosocial support, which includes emotional and social support from family and health workers, plays an important role in lowering anxiety and improving the comfort of pregnant women. In addition, an effective KIE is able to increase the understanding of mothers-to-be regarding the risks and available health care options. Health facilities at Petukangan Hospital, including medical equipment, hygiene, and comfort of the treatment room, are also important aspects that affect the preferences of pregnant women. This study found that Social Media Marketing has a significant role as a moderation variable. With the right utilization, social media can be an effective platform to disseminate information about the quality of hospital services and facilities, so that it can influence the decision of pregnant women. The results of the analysis showed that the combination of psychosocial support, good information and education, quality health facilities, and effective marketing through social media increased the tendency of pregnant women to choose Petukangan Hospital as the place of delivery. This study underscores the importance of the right social media marketing strategy in improving hospital competitiveness in the digital era. Recommendations are given for Petukangan Hospital to strengthen digital marketing strategies to maximize the positive influence on the decisions of potential patients, especially among pregnant women.